Mercedes-Benz A-Class Operator's Manual page 242

240 MBUX multimedia system 240
Then, you can select a service and be connected
to a specialist at the Mercedes-Benz customer
center.
Calling the Mer Calling t he Mercedes-Benz Cust cedes-Benz Customer Cent omer Center er a er
aut automatic accident or br omatic accident or breakdo eakdown det wn detection
R R eq equir uirements: ements:
The vehicle has detected an accident or break-
R
down situation.
The vehicle is stationary.
R
The hazard warning lights are switched on.
R
%
This function is not available in all countries.
The vehicle can detect accident or breakdown sit-
uations under certain circumstances.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display.
A er quitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you would like to get support from the
Mercedes-Benz Customer Center.
Select Call.
#
The vehicle data is sent automatically
R
( page 242).
/
The Mercedes-Benz Customer Center
R
a er
takes your call and organizes the break-
ection
down and accident assistance.
You may be charged for these services.
%
Depending on the severity of the accident, an
automatic emergency call can be initiated.
This has priority over all other active calls.
% In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear a er a delay in the event
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Center or
have already received support, this prompt
can be ignored or declined.
%
If you answer the prompt for support from the
Mercedes-Benz Customer Center with Later,
the message will be hidden and appear again
later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be con rmed or declined. A er being
declined, this will not be shown again.
Arranging a ser Arr anging a service appointment via a Mer vice appointment via a Mercedes
me call me call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz customer
center. You will then receive individual recommen-
dations regarding the maintenance of your vehi-
cle.
Regardless of whether you have consented to the
maintenance management service, the multime-
dia system reminds you a er a certain amount of
time that a service is due. A prompt appears ask-
ing if you would like to make an appointment.
T T o arr o arrang ange a ser e a service appointment vice appointment: : select Call.
#
A er your agreement, the vehicle data is
transferred and the Mercedes-Benz customer
center takes your preferred appointment date.
The information is then sent to your desired
service outlet.
This will contact you to con rm the appoint-
ment and if necessary consult about the
details.
cedes