Troubleshooting - Dimplex SIL48 Service Manual

Troubleshooting

Problem
Unit will not turn on
Remote is not working
Heater shuts off on its own; cutout is
engaged
Heater is not turning on and ember
bed is flashing
Heat is not turning on
Display shows E2
Display shows E3
Flame is not visible
Flame is frozen
Media bed does not light up
Unit is noisy when the heat is on
Unit is noisy when the flame is on
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12
Cause
No incoming power
Defective main control board
Defective touch pad
Batteries are dead
Defective remote control
Defective IR sensor.
Heater
Dirt and debris are preventing the unit
from working properly
Defective heater assembly
Heat is deactivated
Improper operation
Defective main control board
Appearance
Defective temperature sensor
Defective heater assembly
Flames are turned off
Defective flame LEDs
Defective flicker motor
Defective media LEDs
Noise
Defective heater assembly
Defective flicker motor
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Solution
Ensure unit is plugged directly into
electrical outlet and ensure there is
power.
Replace main control board
Replace touch pad
Replace batteries. Refer to
maintenance section.
Replace remote control.
Replace touch pad.
Clean the air vents and the heater
assembly with compressed air
Replace heater assembly
While the unit is on, press and hold the
Heat button for 10 seconds until the
heat turns on.
Ensure heat button is pressed and
set temperature is above ambient
temperature
Replace main control board
Replace temperature sensor
Replace heater assembly
Ensure flame is on. Press Flame
button to toggle through different
display modes.
Replace flame LEDs
Replace flicker motor
Replace media LEDs
Replace heater assembly
Replace flicker motor
Revision
www.dimplex.com
Date
00 18-Oct-19
01 23-Aug-21