Error Code; Troubleshooting - Shark IQ Self-Empty Instructions Manual

MAINTENANCE
CAUTION: Turn off power before performing any maintenance.

TROUBLESHOOTING

If any error lights are illuminated or flashing on your Shark iQ Robot Self-Empty®, see the error
code chart below:

ERROR CODE

CLEAN (RED) flashing
DOCK (RED) flashing
CLEAN (BLUE) + DOCK (RED) solid
CLEAN (RED) + DOCK (BLUE) flashing
CLEAN (RED) + DOCK (RED) flashing
DOCK (RED) + ! (RED) flashing
CLEAN (RED) + DOCK (RED) + ! (RED) flashing
CLEAN (RED) + DOCK (BLUE) alternating
CLEAN (BLUE) + ! (RED) flashing
CLEAN (RED) + DOCK (BLUE) + ! (RED) flashing
CLEAN (BLUE) + DOCK (RED) flashing
BATTERY ICON (RED) flashing
CLEAN (RED) + ! (RED) alternating
DOCK (RED) FLASHING + ! (RED) solid
DOCK (BLUE) + ! (RED) flashing
CLEAN (RED) + ! (RED) flashing
CLEAN (BLUE) + DOCK (RED) + ! (RED) flashing
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ERROR
SOLUTION
NUMBER
Robot may be stuck on an obstacle. Move robot to a new
10
location on a level surface.
Front bumper may be jammed. Clean the bumper and
6
make sure it moves in and out freely. If the issue persists,
please visit sharkclean.eu.
Botboundary error. Move your robot to a flat surface
14
away from the magnetic boundary strip check to see if
the magnetic boundary strips are set up properly.
Cliff sensor error. Move your robot to a new location and
7
clean its cliff sensors.
Robot dustbin needs to be reinstalled. Insert the dustbin
9
until it clicks in place.
Robot's side brush got stuck while trying to clean.
2
Remove any debris from around the side brushes. If the
issue persists, please contact visit sharkclean.eu.
A drive wheel is stuck. Clean the wheels and remove any
2
debris wrapped around the axles so they can move freely.
Robot is stuck. Move your robot to a new location and
16
make sure the front bumper moves in and out freely.
Robot's brush-roll got stuck while trying to clean. Remove
any debris from the brush-roll by removing the brush-roll
2
access door and checking inside and around the brush-roll
for any items that are stuck.
Robot has encountered an error while booting. Please turn
21
the power off and back on.
Make sure your base indicator light turns blue to confirm
23
your robot is placed on the base correctly.
Battery is critically low and needs recharging. Please
pick up your robot and place it on the base. Make sure
24
the base indicator light turns blue to confirm your robot
is placed on the base correctly.
Blockage in brush-roll. Remove any debris from around
2
the brush-roll so that it can spin freely.
Blockage in dustbin. Check base and robot dustbin for
26
clogs. Clear any debris and reinstall the dustbin, ensuring
that it clicks into place.
Robot has encountered an error while charging. Please
24
make sure you are using the correct power cord for the
base.
Suction motor failure. Remove and empty the dustbin,
3
clean the filters, and remove blockages.
2
Wheel motor encoder failure. Please visit sharkclean.eu.
What should I do if my robot won't connect to Wi-Fi, or loses connection with Wi-Fi or the app?
Your robot may temporarily lose connectivity when it goes under furniture, moves far from your
router, or enters a zone that blocks Wi-Fi. Your robot should automatically reconnect to Wi-Fi on
its own. If your robot loses connectivity and does not reconnect:
• Make sure your phone is connected to your home Wi-Fi network before trying to connect
your robot.
• Typical home Wi-Fi networks support both 2.4 GHz and 5 GHz. Make sure you are connected to
a 2.4 GHz network when you enter your username and password.
• Make sure the robot's power switch is turned to the (I) ON position. There should be an audio
prompt when the robot's power is turned on.
• Do not use a VPN or a proxy server. Make sure Wi-Fi isolation is turned off on the router.
To reconnect your robot:
• Press and hold both the Dock and Clean buttons simultaneously until you hear the audio
prompt and the Wi-Fi light on the robot blinks.
• If you are using an iOS phone, exit the app at this point. Open Wi-Fi settings and select your
robot from the menu. Exit settings and return to the SharkClean app.
• Select your 2.4 GHz Wi-Fi network to connect your robot.
If the robot still won't connect:
1. Press the switch on the side of the robot to the (O) position to turn off the power. Wait 10 sec-
onds, then turn the power back on and wait for the audio prompt.
2. Power off your phone. Wait 30 seconds, then power your phone back on.
3. Open Wi-Fi settings on your phone. Find the Shark network, then select Forget Network.
4. Reopen the SharkClean app and try the connection process again. For more help, please visit
sharkclean.eu.
How do I select specific rooms to clean?
Use the SharkClean app. From the home screen of the app, select Clean. If your map is complete
and you have defined and named the rooms on the map, a list of the rooms will appear. You can
choose up to 3 rooms from the list to clean immediately. Select Start Cleaning to begin.
For more help, contact visit sharkclean.eu.
FAQ
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