Replacement Parts; Troubleshooting; Error Code - Shark AI Robot VACMOP 2000WD Series Owner's Manual

REPLACEMENT PARTS

NOTE: To order replacement parts, filters, and cleaning solution refills, visit sharkaccessories.com.
Filter Robot Dust Bin
Brushroll Door Side Brushes
Mop Pad 2-Pack Fluid Reservoir
s h a r kc l e a n . c o m
Brushroll Battery
Charging Dock Dock Landing Mat
Shark® VACMOP™ Shark® VACMOP™
Multi-Surface Cleaner Hardwood Cleaner
Refill 2L Bottle Refill 2L Bottle
MAINTENANCE
CAUTION: Turn off power before performing any maintenance.

TROUBLESHOOTING

If any error lights are illuminated or flashing on your Shark® AI Robot VACMOP™, see the error
code chart below:

ERROR CODE

CLEAN (RED) + ! (RED) flashing
CLEAN (RED) flashing
DOCK (RED) flashing
CLEAN (WHITE) + DOCK (RED) solid
CLEAN (RED) + DOCK (WHITE) flashing
CLEAN (RED) + DOCK (RED) flashing
DOCK (RED) + ! (RED) flashing
CLEAN (RED) + DOCK (RED) + ! (RED) flashing
CLEAN (WHITE) + DOCK (RED) + ! (RED) flashing
CLEAN (WHITE) + ! (RED) flashing
CLEAN (RED) + DOCK (WHITE) + ! (RED) flashing
CLEAN (WHITE) + DOCK (RED) flashing
BATTERY ICON (RED) flashing
CLEAN (RED) + DOCK (WHITE) flashing + ! (RED)
DROPLET ICON (RED) solid
For all other issues, please call Customer Service at 1-855-460-5425.
SOLUTION
Suction motor failure. Remove and empty the dust bin,
clean the filters, and remove blockages to ensure nothing is
reducing suction.
Robot may be stuck on an obstacle. Move robot to a new
location on a level surface.
Front bumper may be jammed. Clean the bumper and make
sure it moves in and out freely.
BotBoundary® error. Move your robot to a flat surface away
from the magnetic boundary strip and try cleaning again.
Cliff sensor error. Move your robot to a new location and
clean its cliff sensors.
Robot dust bin has been removed and needs to be
reinserted.
Side brush is stuck. Remove any debris from around the side
brushes.
A drive wheel is stuck. Clean the wheels and remove any
debris wrapped around the axles.
Wheel motor encoder failure. Please turn the power off and
back on.
Blockage in brushroll. Remove any debris from around the
brushroll.
Robot has encountered an error while booting. Please turn
the power off and back on.
Robot cannot locate dock. Please pick up your robot and place
it on the dock.
Battery is critically low and needs recharging. If your robot
is unable to dock, place the robot manually on the dock.
Robot is stuck. Please move to a level surface.
Fluid Reservoir is empty. Refill before cleaning.
s h a r kc l e a n . c o m