Replacement Parts; Troubleshooting; Error Code - Shark AI Robot RV2000 Series Owner's Manual

REPLACEMENT PARTS

Washable Filter Robot Dust Bin
XFRV2000WD 117KY2000
Brushroll Door Side Brushes
121KY2000W 102KY1000
NOTE: To order replacement parts and filters, visit sharkaccessories.com.
s h a r kc l e a n . c o m
Brushroll Battery
127KY2000 RVBAT850A
Charging Dock
XDCKRV2000
MAINTENANCE
CAUTION: Turn off power before performing any maintenance.

TROUBLESHOOTING

If any error lights are illuminated or flashing on your Shark® AI Robot, see the error code
chart below:

ERROR CODE

CLEAN (RED) + ! (RED) flashing
CLEAN (RED) flashing
DOCK (RED) flashing
CLEAN (WHITE) + DOCK (RED) solid
CLEAN (RED) + DOCK (WHITE) flashing
CLEAN (RED) + DOCK (RED) flashing
DOCK (RED) + ! (RED) flashing
CLEAN (RED) + DOCK (RED) + ! (RED) flashing
CLEAN (WHITE) + DOCK (RED) + ! (RED) flashing
CLEAN (WHITE) + ! (RED) flashing
CLEAN (RED) + DOCK (WHITE) + ! (RED) flashing
CLEAN (WHITE) + DOCK (RED) flashing
BATTERY ICON (RED) flashing
CLEAN (RED) + DOCK (WHITE) flashing + ! (RED)
For all other issues, please call Customer Service at 1-888-228-5531.
SOLUTION
Suction motor failure. Remove and empty the dust bin,
clean the filters, and remove blockages to ensure nothing is
reducing suction.
Robot may be stuck on an obstacle. Move robot to a new
location on a level surface.
Front bumper may be jammed. Clean the bumper and make
sure it moves in and out freely.
BotBoundary® error. Move your robot to a flat surface away
from the magnetic boundary strip and try cleaning again.
Cliff sensor error. Move your robot to a new location and
clean its cliff sensors.
Robot dust bin has been removed and needs to be
reinserted.
Side brush is stuck. Remove any debris from around the side
brushes.
A drive wheel is stuck. Clean the wheels and remove any
debris wrapped around the axles.
Wheel motor encoder failure. Please contact Shark Customer
Service at 1-888-228-5531.
Blockage in brushroll. Remove any debris from around the
brushroll.
Robot has encountered an error while booting. Please turn
the power off and back on.
Robot cannot locate dock. Please pick up your robot and place
it on the dock.
Battery is critically low and needs recharging. If your robot
is unable to dock, place the robot manually on the dock.
Robot is stuck. Please move to a level surface.
s h a r kc l e a n . c o m