dynabook PORTEGE X30L-J User Manual
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dynabook PORTEGE X30L-J User Manual

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  • Page 1 User's Manual PORTEGE X30L-J Series...

  • Page 2: Table Of Contents

    Table of Contents Chapter 1 Legal, Regulatory, and Safety Copyright, Disclaimer and Trademarks ..........1-1 Regulatory Information ................. 1-2 Video Standard Notice ................ 1-10 OpenSSL Toolkit License Issues ............1-10 FreeType License Issues ..............1-12 ENERGY STAR® Program ..............1-16 Disposing of the computer and the computer's battery ....
  • Page 3 AC Power Cord and Connectors ............7-2 Information for Wireless Devices ............7-3 Information about Intel® AMT ............7-14 Accessibility ..................7-17 Ease of Access for Dynabook notebook ........... 7-17 Legal Footnotes ................... 7-20 Glossary ....................7-23 Index User's Manual...

  • Page 4: Chapter 1 Legal, Regulatory, And Safety

    Copyright, Disclaimer and Trademarks Copyright © 2020 Dynabook Inc. All Rights Reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of Dynabook Inc. No patent liability is assumed, with respect to the use of the information contained herein.

  • Page 5: Regulatory Information

    Only peripherals complying with the FCC class B limits can be attached to this equipment. Operation with non-compliant peripherals or peripherals not recommended by Dynabook is likely to result in interference to radio and TV reception. Shielded cables must be used between the external devices and the computer’s Universal Serial Bus (USB 3.2 Gen1) port,...
  • Page 6 Thunderbolt™ 4/USB Type-C™ port and HDMI™ out port. Changes or modifications made to this equipment, not expressly approved by Dynabook or parties authorized by Dynabook could void the user’s authority to operate the equipment. FCC conditions This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: This device may not cause harmful interference.
  • Page 7 EMC (Electromagnetic Compatibility) standards. However, Dynabook cannot guarantee that this product still observes these EMC standards if options or cables not produced by Dynabook are connected or implemented. In this case the persons who have connected/implemented those options/cables have to provide assurance that the system (PC plus options/cables) still fulfils the required standards.
  • Page 8 Note that Canadian Department of Communications (DOC) regulations provide, that changes or modifications not expressly approved by Dynabook could void your authority to operate this equipment. This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
  • Page 9 Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
  • Page 10 Disposal of products The crossed out wheeled dust bin symbol indicates that products must be collected and disposed of separately from household waste.
  • Page 11 Evaluation, Authorization and Restriction of Chemicals), entered into force on 1 June 2007, with phased deadlines to 2018. Dynabook will meet all REACH requirements and is committed to provide our customers with information about the presence in our articles of substances included on the candidate list according to REACH regulation.
  • Page 12 Dynabook meets all requirements of Turkish regulation 28300 “Restriction of the use of certain hazardous substances in electrical and electronic equipment”.

  • Page 13: Video Standard Notice

    Video Standard Notice THIS PRODUCT IS LICENSED UNDER THE AVC, THE VC-1 AND MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER FOR (I) ENCODING VIDEO IN COMPLIANCE WITH THE ABOVE STANDARDS ("VIDEO") AND/OR (II) DECODING AVC, VC-1 AND MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE SUCH...
  • Page 14 Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit"...

  • Page 15: Freetype License Issues

    This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.
  • Page 16 Copyright 1996-2002, 2006 by David Turner, Robert Wilhelm, and Werner Lemberg Introduction ============ The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
  • Page 17 authors (David Turner, Robert Wilhelm, and Werner Lemberg) as the `FreeType Project', be they named as alpha, beta or final release. `You' refers to the licensee, or person using the project, where `using' is a generic term including compiling the project's source code as well as linking it to form a `program' or `executable'.
  • Page 18 -------------- Neither the FreeType authors and contributors nor you shall use the name of the other for commercial, advertising, or promotional purposes without specific prior written permission. We suggest, but do not require, that you use one or more of the following phrases to refer to this software in your documentation or advertising materials: `FreeType Project', `FreeType Engine', `FreeType library', or `FreeType Distribution'.

  • Page 19: Energy Star® Program

    If the model you purchased is compliant, it uses the ENERGY STAR logo and the following information applies. Dynabook is a partner in the ENERGY STAR Program and has designed this computer to meet the latest ENERGY STAR guidelines for energy efficiency. Your computer...

  • Page 20: General Precautions

    General Precautions Your computers are designed to optimize safety, minimize strain and withstand the rigors of portability. However, certain precautions should be observed to further reduce the risk of personal injury or damage to the computer. Be certain to read the following general precautions and to note the cautions included in the text of the manual.
  • Page 21 Stress injury Carefully read the Instruction Manual for Safety and Comfort. It contains information on the prevention of stress injuries to your hands and wrists that can be caused by extensive keyboard use. It also includes information on work space design, posture, and lighting that can help reduce physical stress.

  • Page 22: Safety Icons

    Moving the computer While the computer is designed for flexible day-to-day usage, you should exercise a few simple precautions when moving it in order to help ensure trouble-free operation. Make sure all disk/disc activity has ended before moving the computer. Turn off (shut down) the computer.
  • Page 23 Indicates a potentially hazardous situation, which could result in death or serious injury, if you do not follow instructions. A caution informs you that improper use of equipment or failure to follow instructions might cause data loss, equipment damage, or might result in minor or moderate injury.

  • Page 24: Chapter 2 Getting Started

    This chapter provides an equipment checklist, and basic information to start using your computer. If you use an operating system that was not pre-installed by Dynabook, some of the features described in this manual might not function properly. You might not have all the software mentioned in this manual depending on the model you purchased.

  • Page 25: Using Your Computer For The First Time

    Right-click Click the right Touch Pad control button once. Right-click the mouse once. Press and hold on the touch screen (only for touch screen models). Double-click Tap the Touch Pad or click the left Touch Pad control button twice. Left-click the mouse twice. Tap the touch screen twice (only for touch screen models).
  • Page 26 It is recommended to use the AC adaptor that was included with your computer, or use AC adaptors specified by Dynabook to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor might cause fire or damage to the computer possibly resulting in serious injury.
  • Page 27 Figure 2-1 Connecting the power cord to the AC adaptor (2-pin plug) Figure 2-2 Connecting the power cord to the AC adaptor (3-pin plug) Either a 2-pin or 3-pin adaptor/cord is included with the computer depending on the model. Plug the power cord into a live wall outlet. Connect the DC output plug of the AC adaptor to one of the Thunderbolt™...
  • Page 28 raised. This will allow the angle of the display panel to be adjusted to provide optimum clarity. Figure 2-4 Opening the display panel 1. Display panel Product appearance depends on the model you purchased. Open and close the display panel with reasonable care. Opening it vigorously or slamming it shut might damage the computer.

  • Page 29: Getting To Know Windows

    After you turn on the power for the first time, do not turn it off until you have set up the operating system. Volume cannot be adjusted during Windows Setup. Do not touch the display screen while turning on the computer. Open the display panel.
  • Page 30 You can pin your favorite apps to the Start menu as tiles in grid-like pattern, and also group them. Tiles show you dynamic information from apps without having to open them. Windows taskbar By default, the bottom of the desktop is Windows taskbar. You can see all of your currently running apps on the Windows taskbar.

  • Page 31: Turning Off The Power

    Windows Store Although many apps are pre-installed in your computer, you can also download many others from the Windows Store. You can search for and browse thousands of apps, all grouped into easy- to-find categories there. Windows Hello Windows Hello is a more personal and secure way to sign in to your Windows system, apps, and services using fingerprint, face recognition or a PIN.
  • Page 32 Shut Down Mode When you turn off the power in Shut Down Mode, no data will be saved and the computer will boot to the main screen of the operating system the next time it is turned on. If you have entered data, either save it to the internal storage drive or to other storage media.
  • Page 33 When you have to turn off your computer aboard an aircraft or in places where electronic devices are regulated or controlled, always shut down the computer. This includes turning off any wireless communication functionalities, and canceling settings that reactivate the computer automatically, such as a timer recording function.
  • Page 34 Press the power button. Note that this feature must be enabled within the Power Options. When you turn the power back on, you can continue where you left off when you shut down the computer. If you are operating the computer on battery power, you can lengthen the overall operating time by turning it off into Hibernation Mode.

  • Page 35: System Recovery

    Restoring the pre-installed software from your created Recovery Media Restoring the pre-installed software from the Recovery Partition If you choose dynabook Maintenance Utility to erase the internal storage drive, all data including the operating system and recovery partition will be User's Manual...
  • Page 36 In that case, you cannot create recovery media or restore the pre- installed software from the recovery partition. Make sure that you have already created recovery media before you start dynabook Maintenance Utility. This recovery media can be used to restore your system after you have erased your internal storage drive.
  • Page 37 Follow the on-screen instructions to finish creating the Recovery Media. dynabook Recovery Wizard option in dynabook Maintenance Utility will not exist if you restore the computer from the recovery media you created by recovery drive creating option in Windows system.
  • Page 38 (Power) and then select Restart. Hold down 0 (zero) key and then release this key just after the computer is power on. Select Troubleshoot -> dynabook Maintenance Utility -> dynabook Recovery Wizard. Follow the on-screen instructions to finish the recovery.

  • Page 39: Chapter 3 The Grand Tour

    Chapter 3 The Grand Tour This chapter identifies the various components of the computer. It is recommended that you become familiar with each before you operate the computer. Legal Footnote (Non-applicable Icons) For more information regarding Non-applicable Icons, refer to the Legal Footnotes section.
  • Page 40 It is recommended to use the AC adaptor that was included with your computer, or use AC adaptors specified by Dynabook. Use of an incompatible AC adaptor might cause fire or damage to the computer possibly resulting in serious injury.

  • Page 41: Right Side

    HDMI™ out port HDMI™ out port can connect with Type A connector HDMI™ cable. Headphone/ A 3.5 mm mini headphone/microphone jack Microphone jack enables connection of a monaural microphone, stereo headphones, or a headset. DC IN/Battery The DC IN/Battery indicator shows the indicator condition of the DC IN and the battery charge status.

  • Page 42: Back

    Keep foreign metal objects, such as screws, staples, and paper clips, out of the Memory media slot. Foreign metal objects can create a short circuit, which can cause damage and fire, possibly resulting in serious injury. Universal Serial Bus One type-A Universal Serial Bus port, which (USB 3.2 Gen1) port complies to the USB 3.2 standard, is provided on the right side of the computer.

  • Page 43: Underside

    Figure 3-4 The back of the computer 1. Cooling vents Product appearance depends on the model you purchased. Cooling vents The cooling vents help the processor to avoid overheating. Do not block the cooling vents. Keep foreign metal objects, such as screws, staples, and paper clips, out of the cooling vents.

  • Page 44: Front With The Display Open

    Stereo speakers The speakers emit sound generated by your software as well as audio alarms, such as low battery condition, generated by the system. Front with the display open This section shows the computer with the display panel open. In order to open the display, lift up the display panel and position it at a comfortable viewing angle for you.
  • Page 45 Web Camera Web Camera is a device that allows you to record video or take photographs with your computer. You can use it for video chatting or video conferences using a communication tool. The Web Camera equipped on some models can support face recognition feature for Windows Hello.
  • Page 46 Legal Footnote (Wireless LAN) For more information regarding Wireless LAN, refer to the Legal Footnotes section. Display screen 33.8 cm (13.3") LCD screen, is configured with one of the following resolutions depending on the model you purchased: HD, 1366 horizontal x 768 vertical pixels FHD, 1920 horizontal x 1080 vertical pixels Some models in this series are equipped with Privacy Display screen.

  • Page 47: Internal Hardware Components

    The actual specifications might vary depending on the model you purchased. The processor type varies depending on model. To check which type of processor is included in your model, click Start -> dynabook PC Information. Legal Footnote (CPU) For more information regarding CPU, refer to the Legal Footnotes section.
  • Page 48 Under certain unusual conditions of prolonged non-use and/or exposure to high temperatures, the SSD might be vulnerable to data retention errors. Legal Footnote (Internal Storage Drive Capacity) For more information regarding Internal Storage Drive Capacity, refer to the Legal Footnotes section.

  • Page 49: Power Condition Descriptions

    Power Condition Descriptions The computer operating capability and battery charge status are affected by different power conditions, including whether an AC adaptor is connected and what the battery charge level is. DC IN/Battery indicator Check the DC IN/Battery indicator to determine the status of the battery pack and the power status with the AC adaptor connected.

  • Page 50: Chapter 4 Operating Basics

    Chapter 4 Operating Basics This chapter describes the basic operations of your computer, and highlights the precautions that must be taken when using it. Using the Touch Screen Some models are equipped with a touch screen. You can use your finger to manipulate icons, buttons, menu items, the on- screen keyboard, and other items on the touch screen.

  • Page 51: Using The Touch Pad

    Swipe Quickly move your finger in from the edge of the screen, without pausing when you first touch it. Swipe from the left edge: views all your open apps in task view. Swipe from the right edge: opens the Action Center.

  • Page 52: Pointing Device

    Two-Finger Scroll Place two fingers down and slide them vertically or horizontally from anywhere on the Touch Pad. This allows you to operate the scroll bars of a window. Three-Finger Tap Tap once on the Touch Pad with three fingers together to open Windows Search.
  • Page 53 The control buttons below the AccuPoint are used like the buttons on a standard mouse. Press the left button to select a menu item or to manipulate text or graphics designated by the pointer, and press the right button to display a menu or other function depending on the software you are using.

  • Page 54: The Keyboard

    Figure 4-2 Removing the AccuPoint cap Product appearance depends on the model you purchased. Position a new cap on the peg. Be careful to let the peg inserted into the round groove inside the new cap and then press it into place. You can buy replacement AccuPoint caps from authorized dealer.
  • Page 55 Figure 4-3 CAPS LOCK indicator 1. CAPS LOCK indicator Product appearance depends on the model you purchased. CAPS LOCK This indicator glows green when letter keys are locked into their uppercase format. Function Keys The function keys (F1 ~ F12) are the 12 keys at the top of your keyboard. Function keys let you enable or disable certain features of the computer.
  • Page 56 Some functions show the toast notification at the edges of the screen. Those toast notifications are enabled by default. You can disable them in dynabook Settings. To access it, click Start -> dynabook Settings -> Keyboard. Windows special keys The keyboard provides two keys that have special functions in Windows, ®...

  • Page 57: Using The Fingerprint Sensor

    This key activates the Windows Start menu. This key has the same function as the secondary (right) mouse button. Using the Fingerprint Sensor Some models are equipped with the fingerprint sensor for the purpose of enrolling and recognizing fingerprints. Lightly touch and rest your finger on the fingerprint sensor to recognize fingerprints.

  • Page 58: Battery

    Do not touch the sensor with a wet finger or any wet objects. Keep the sensor surface dry and free from water vapor. Do not touch the sensor with a soiled or dirty finger as minute foreign particles of dust and dirt might scratch it. Do not paste stickers or write on the sensor.
  • Page 59 If the RTC lasting time completely runs out, the system will lose this information and the real-time clock and calendar will stop working. You can change the Real-Time Clock settings in the dynabook Setup Utility. Refer to Real-Time Clock for further information.
  • Page 60 Battery type Power off Power on Battery pack about 3.5 hours about 3.5 ~ 10 hours (53 Wh) Be aware that the charging time when the computer is on is affected by ambient temperature, the temperature of the computer and how you are using the computer.
  • Page 61 Repeat these steps two or three times until the battery recovers normal capacity. Monitoring battery capacity Remaining battery power can be monitored using the following methods. Clicking the battery icon on the Windows Taskbar Via the Battery Status in the Windows Mobility Center window Wait several seconds to monitor the remaining operating time because the computer needs time to check the remaining capacity of the battery pack and then calculate the remaining operating time, based...

  • Page 62: Memory Media

    Battery pack exhausted time When you turn off the power of your computer with the battery pack fully charged, the battery pack exhaust within the following approximate period. Battery type Sleep Mode Shut Down Mode Battery pack about about 50 days days (53 Wh) Be aware that the battery pack exhausted time is affected if there are any...
  • Page 63 This Memory media slot supports the following memory media: microSD/SDHC/SDXC Card. Not all memory media have been tested and verified to work correctly. Therefore, it is not possible to guarantee that all memory media can operate properly. Figure 4-5 Examples of memory media (microSD card) Points to note about the memory media card microSD/SDHC/SDXC memory cards comply with SDMI (Secure Digital Music Initiative), which is a technology adopted to prevent unlawful copy or...
  • Page 64 The card is designed so that it can be inserted only one way. Do not try to force the card into the slot. Memory cards have a limited lifespan, so it is important to back up important data. Do not write to a card if the battery power is low. Low power might affect writing accuracy.

  • Page 65: Smart Card

    Removing memory media The following instructions apply to all types of supported media devices. To remove memory media, do the following: Click the Safely Remove Hardware and Eject Media icon on the Windows taskbar. Select the memory media that you want to remove. Push the memory media until you hear a click to partially release it.

  • Page 66: Wireless Wan Device

    Before removing the Smart Card, confirm that the Smart Card is not working with any program or system. Remove the Smart Card after use. Be careful not to bend the Smart Card while removing it from the computer. Failure to follow these instructions might result in damage to the computer and/or damage to the Smart Card.

  • Page 67: Gps Function

    Insert the SIM card tray into the SIM card slot, and push the center of the tray to close it. Press gently until it locks into place. Figure 4-7 Installing the SIM card Nano SIM 1. SIM card slot 3. SIM card tray 2.

  • Page 68: Hdmi™ Out Port

    the computer, your current location might not be detected due to the information accuracy. Specifically, your current location might not be detected in the following places or situations: Inside or directly under a building Inside a bag or box Among dense trees When there is an obstacle (person or object) in the front of the antenna Underground tunnel, underground, or underwater...

  • Page 69: Usb Type-C™ Adapters

    Depending on the model you purchased, the following USB Type-C™ adapter might be provided. Always use the USB Type-C™ adapter that is included with your computer or dynabook accessories. Disconnect any devices and cables from the USB Type-C™ adapter when connecting/disconnecting the AC adaptor or the USB Type-C™...
  • Page 70 USB-C™ to VGA Adapter This adapter provides: USB Type-C™ port (Power Delivery Charging) and RGB monitor port. 1. RGB monitor port 2. USB Type-C™ port (Power Delivery Charging) The output resolution of RGB monitor port on this adapter is up to 1920x1200 @60Hz.

  • Page 71: Lan

    RGB monitor port An external analog monitor can be connected to the RGB monitor port on the USB Type-C™ adapter. To connect an external analog monitor, do the following: Connect the USB Type-C™ adapter to one of the Thunderbolt™ 4/ USB Type-C™...
  • Page 72 The Link speed (10/100/1000 megabits per second) changes automatically depending on the network conditions (connected device, cable or noise and so on). LAN cable types The computer must be configured properly before connecting to a LAN. Logging onto a LAN using the computer’s default settings might cause a malfunction in LAN operation.

  • Page 73: Wireless Display

    Plug one end of the cable into the LAN jack. Press gently until you hear the latch click into place. Figure 4-11 Connecting the LAN cable 1. LAN jack 2. LAN cable Plug the other end of the cable into a LAN hub connector or router. Check with your LAN administrator and hardware or software vendor before using or configuring a network connection.

  • Page 74: Security Lock

    You can purchase different types of USB Type- Adapters C™ adapters as accessories from Dynabook. Please contact your reseller or dynabook dealer regarding which type is available in your region. Thunderbolt™ 3 Dock Thunderbolt™ 3 Dock is the docking station that enables you to connect your computer peripherals through one Thunderbolt™...

  • Page 75: Sound System And Video Mode

    USB-C™ dynabook USB-C™ Dock is the docking station Dock that enables you to connect your computer peripherals through one USB Type-C™ cable to selected dynabook computers. Refer to dynabook USB-C™ Dock's User's Manual for more details. Not all the accessories are available in your region. Contact your reseller or dynabook dealer for more information.
  • Page 76 When the eco Mode is activated or the CPU is in high usage, noise may occur during video or music playback. If noise occurs, we recommend that you disable the eco Mode or exit applications that affect computer operation. Realtek Audio Console You can confirm and change the audio configuration using the Realtek Audio Console.
  • Page 77 Select Make internal and external output devices playback two different audio streams simultaneously. Click Start -> (Settings) -> System -> Sound. Click App volume and device preferences under Advanced sound options. Choose different devices from the drop-down list. Information This tab shows the driver version and UI version as well. Video mode Video mode settings are configured via the Display dialog.

  • Page 78: Chapter 5 Utilities And Advanced Usage

    You might not have all the software listed in this section depending on the model you purchased. dynabook Settings dynabook Settings is the configuration management tool available through the Windows operating system. To run dynabook Settings, click Start -> dynabook Settings.
  • Page 79 Depending on the usage situation, the life cycle of the battery might not be extended properly. To access this utility, click Start -> dynabook Settings -> eco Utility. For details on eco Utility, click Please click here for more information before you use eco Utility in this tab to see the help file.
  • Page 80 When the Power Off and Charge function is enabled, USB bus power (DC5V) is supplied to compatible ports even when the computer is powered OFF. USB bus power (DC5V) is similarly supplied to the external devices which are connected to the compatible ports. However, some external devices cannot be charged solely by supplying USB bus power (DC5V).
  • Page 81 USB charge while the computer is powered on. When "System ON CDP Charge Mode" is enabled, your computer can supply USB bus power (DC5V, 1.5A) to the compatible ports while the computer is turned on. To set System ON CDP Charge Mode, click Start -> dynabook Settings -> USB Charge. Enabled Rapid USB battery charge at maximum 1.5A...
  • Page 82 Passwords set by the System Password function are different from the Windows password. User Password To set a user password, click Start -> dynabook Settings -> System Password. User authentication may be required to validate user rights when using System Password to delete or change passwords.
  • Page 83 If you set a Supervisor Password, some functions might be restricted when a user logs on with the User Password. To set a Supervisor Password: Click Start -> dynabook Settings -> System Password. Then click the down arrow next to Advanced options to show the Supervisor Password settings.
  • Page 84 Options—Allows you to set options for sending data logs. dynabook Setup Utility dynabook Setup Utility is a BIOS setup utility that provides you a menu- based user interface so that you can easily view and change BIOS settings. To enter the dynabook Setup Utility, do the following: Save your work.

  • Page 85: Special Features

    When you choose LCD + External Display under Power On Display option in dynabook Setup Utility while two or more external display devices are connected to your computer, the operating system will select the internal LCD and one of the external display devices to be used when the computer is started.
  • Page 86 System automatic This feature automatically shuts down the system Sleep/Hibernation into either Sleep Mode or Hibernation Mode when there is no input or hardware access for a Mode specified time. This can be specified in the Power Options. Power on password Two levels of password security, supervisor and user, are available to prevent unauthorized access to your computer.
  • Page 87 To protect against overheating, the processor is Heat dispersal equipped with an internal temperature sensor which activates a cooling fan or lowers the processing speed if the computer's internal temperature rises to a certain level. You are able to select whether to control this temperature by either turning on the fan first, then if necessary lowering the processor speed, or by lowering the processor speed first, then if necessary turning...

  • Page 88: Troubleshooting

    Chapter 6 Troubleshooting Dynabook has designed this computer for durability, however, should problems occur you are able to use the procedures detailed in this chapter to help determine the cause. You should become familiar with this chapter as knowing what might go wrong can help prevent problems from occurring in the first place.
  • Page 89 Check all cables to ensure that they are correctly and firmly attached to the computer - loose cables can cause signal errors. Inspect all connecting cables for loose wires and all connectors for loose pins. Check that your disc media is correctly loaded Always try to make detailed notes of your observations and keep them in a permanent error log - this helps you to describe your problems to Technical Support.
  • Page 90 Hardware If you cannot find a software problem, you should then check the setup and configuration of your hardware. First run through the items in the preliminary checklist as described previously then, if you still cannot correct the problem, try to identify the source.

  • Page 91: Hardware And System Checklist

    By holding down one of the following keys during startup, your computer can load the following advanced options. Advanced option dynabook Setup Utility Boot Menu 0 (zero) Recovery options If your computer starts to load the Operating System instead of desired advanced options, do the following: Click Start ->...
  • Page 92 Overheating power down If the processor's temperature reaches an unacceptably high level with either setting, the computer automatically shuts down to prevent any damage. In this instance, all unsaved data in memory is lost. Problem Procedure Computer shuts Leave the computer off until it reaches room down automatically.
  • Page 93 The lasting time of the Real-Time Clock (RTC) has and system date/ run out. You must set the date and time in the time are lost. dynabook Setup Utility by using the following steps: Launch the dynabook Setup Utility. Refer to the...
  • Page 94 Real-Time Clock (RTC) information might be cleared if the power is turned on by pressing the power button. You should set the system date/time manually in dynabook Setup Utility. If it still does not operate properly, you should contact your reseller or dealer.
  • Page 95 - if so remove it and try to start storage the computer again. If this has no effect, check the Boot Priority Options setting under Boot within the dynabook Setup Utility. Slow performance The files on the internal storage drive might be fragmented.
  • Page 96 Problem Procedure You cannot read a Check to ensure that the required file is actually on file the memory media card that is inserted into the computer. If you are still unable to resolve the problem, contact Technical Support. Pointing device If you are using a USB mouse, you should also refer to both the mouse section and the documentation supplied with your mouse.
  • Page 97 USB mouse Problem Procedure Mouse pointer does In this instance, the system might be busy. Try not respond to moving the mouse again after waiting a short mouse operation while. Remove the mouse from the computer and then reconnect it to a free USB port in order to ensure that it is firmly attached.
  • Page 98 Restart. Hold down the F2 key and then release this key just after the computer is power on to show the dynabook Setup Utility. Select Security -> BIOS Password -> Supervisor, and then register the Supervisor Password. (If the User Password has been registered, clear it first.)
  • Page 99 Power Off and Enable the Power Off and Charge function under Charge function. USB Charge within the dynabook Settings. When there is a current overflow of the external device connected to the compatible port, USB bus power (DC5V) supply might be stopped for safety reasons.
  • Page 100 Problem Procedure The "USB Wakeup When "System ON CDP Charge Mode" or "Power function" does not Off and Charge function" is enabled, the "USB work. WakeUp" function does not work for ports that support the Power Off and Charge function. In that case, use a USB port that does not have the Power Off and Charge function or change to disable both "System ON CDP Charge Mode"...
  • Page 101 Problem Procedure Monitor does not After confirming that the monitor's power switch is turn on on, check the connections to make sure that the power cord/adaptor is firmly connected to the monitor and to a working power outlet. No display Try adjusting the contrast and brightness controls on the external monitor.

  • Page 102: Technical Support

    Problem Procedure Cannot access LAN Check for a firm cable connection between the LAN jack and the LAN hub. Wireless LAN Problem Procedure Cannot access Make sure that the wireless communication Wireless LAN function of the computer is on. If problems persist, contact your LAN administrator.
  • Page 103 Before you call Some problems you experience might be related to software or the operating system so it is important that you investigate other sources of assistance first. Before contacting, try the following: Review troubleshooting sections in the documentation supplied with your software and/or peripheral devices.

  • Page 104: Appendix Specifications

    Chapter 7 Appendix Specifications This section summarizes the technical specifications of the computer. Physical Dimensions The following physical dimensions do not include parts that extend beyond the main body. The physical dimensions vary depending on the model you purchased. Size Approximately 306 (w) x 210 (d) x 17.9 (h) millimeters (not including parts that extend beyond the main body) Environmental Requirements...

  • Page 105: Ac Power Cord And Connectors

    AC Power Cord and Connectors The AC input plug of the power cord must be compatible with the various international AC power outlets and the cord must meet the standards for the country/region in which it is used. All cords must meet the following specifications: Wire size: Minimum 0.75 mm...

  • Page 106: Information For Wireless Devices

    United Kingdom, South Africa, Middle-East UL approved BS approved Australia Europe, Africa, South Africa, Middle-East AS approved Approved by the appropriate agency Canada China CSA approved CCC approved State of Israel Africa Approved by the appropriate SII approved agency Switzerland Italy Approved by the appropriate Approved by the appropriate...
  • Page 107 Because wireless products operate within the guidelines found in radio frequency safety standards and recommendations, Dynabook believes wireless products are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
  • Page 108 If this occurs, the outsider might illegally access your system, eavesdrop, or cause the loss or destruction of stored data. Dynabook is not liable for the loss of data due to eavesdropping or illegal access through the wireless LAN and the damage thereof. Card Specifications Compatibility IEEE 802.11 Standard for Wireless LANs...
  • Page 109 Country/region where the product was purchased Type of product Wireless communication is often subject to local radio regulations. Although Wireless LAN wireless networking products have been designed for operation in the license-free 2.4 GHz and 5 GHz band, local radio regulations might impose a number of limitations to the use of wireless communication equipment.
  • Page 110 Worldwide operation ® The Bluetooth radio transmitter and receiver operate in the 2.4 GHz band, which is license-free and compatible with radio systems in most countries in the world. Radio links You can easily establish links between two or more devices, with these links being maintained even if the devices are not within a line-of-sight of each other.
  • Page 111 Russian Limited Using SRD (Short Range Device) with Federation: implementation FHSS (Frequency-Hopping Spread Spectrum) modulation. Maximum 2.5mW (4dBm) EIRP (Equivalent Isotropically Radiated Power) is permitted to use. Maximum 100mW (20dBm) EIRP is permitted to use with the following conditions: Permitted to use SRD for outdoor applications without restriction on installation height only for purposes of gathering telemetry...
  • Page 112 Using SRD with DSSS (Direct Sequence Spread Spectrum) and other than FHSS wideband modulation. Maximum EIRP density is 2mW/ MHz. Maximum100mW (20dBm) EIRP is permitted to use. Maximum EIRP density is 20mW/ MHz. Maximum 100mW (20dBm) EIRP is permitted to use with the following condition: It is permitted to use SRD for outdoor applications only for...
  • Page 113 Maximum Power Output (2400 - 2483.5 MHz) IEEE802.11 b/ Maximum 100mW (20dBm) EIRP g/n/ax mode / Bluetooth (2400 - 2483.5 MHz) BLE Maximum 10mW (10dBm) EIRP (5150 - 5725 MHz) IEEE802.11 a/n/ Maximum 200mW (23dBm) EIRP ac/ax mode The low band 5.15 - 5.35 GHz is for indoor use only.
  • Page 114 To remain in conformance with European spectrum usage laws for Wireless LAN operation, the above 2.4GHz and 5GHz channel limitations apply for outdoor usage. The user should use the wireless LAN utility to check the current channel of operation. If operation is occurring outside of the allowable frequencies for outdoor use, as listed above, the user must contact the applicable national spectrum regulator to request a license for outdoor operation.
  • Page 115 In the usual operating configuration, the distance between the antenna and the user should not be less than 20cm. Please refer to the computer user’s manual for the details regarding antenna location. The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population;...
  • Page 116 overlaps that of mobile object identification systems (premises radio station and specified low-power radio station). 1. Important notice The frequency bandwidth of this equipment may operate within the same range as industrial devices, scientific devices, medical devices, microwave ovens, licensed radio stations and non-licensed specified low-power radio stations for mobile object identification systems (RFID) used in factory production lines (Other Radio Stations).

  • Page 117: Information About Intel® Amt

    AMT function will be abused by other parties which possibly lead to the leak of sensitive and/or proprietary information, data loss, HDD/SSD erasure, or file overwritten. First, you must do the following in the dynabook Setup Utility: User's Manual 7-14...
  • Page 118 Turn on the computer while pressing the F2 key. On the dynabook Setup Utility screen, change AMT Setup Prompt to Enabled. Press the F10 key, and press Y key to save the settings. When the computer restarts, the message “Press [CTRL+P] to enter the MEBx Setup Menu”...
  • Page 119 Select MEBx Exit, and press Y key. When the computer restarts, go to dynabook Setup Utility. On the dynabook Setup Utility screen, change AMT Setup Prompt to Disabled. Press the F10 key to save the settings, and press the Y key.

  • Page 120: Accessibility

    Accessibility options provided by Windows 10 operating system are accessible through Ease of Access features of Windows settings. It allows you customise your Dynabook notebook the way you want to use it. To see the available features in one of the following ways: Go to Start and select (Settings).
  • Page 121 Colour Filters: Makes photos and colours easier to see by applying a colour filter to your screen. Toggle Turn on colour filters to enable or disable this feature. Then, select a colour filter from the menu and see which one best suits you. High contrast: This can be turned on using the toggle under Turn on high contrast.
  • Page 122 Others Hardware: All ports used for input or output device connections are industry standards and can be used to connect to any industry standard compatible third party devices. Power On/Off: User can choose to have their notebook go to sleep mode to avoid having to manually power off or click on Start and then select (Power) >...

  • Page 123: Legal Footnotes

    Sound Systems and Video mode section for more information. Utilities and Advanced Usage: Your computer comes with pre- installed utilities such as dynabook Settings, eco Utility USB Charging, Power Off and Charge, System ON CDP Charge, System Password, User Password, Supervisor Password, Pre-Boot Authentication, dynabook Service Station, dynabook Setup Utility, and dynabook Maintenance Utility.
  • Page 124 selected model might not have all the features and specifications corresponding to all of the icons or switches shown on the computer chassis. Central Processing Unit (CPU) Performance Legal Footnotes. CPU performance in your computer product might vary from specifications under the following conditions: use of certain external peripheral products use of battery power instead of AC power...
  • Page 125 Published battery life numbers are achieved on select models and configurations tested by Dynabook at the time of publication. Recharge time varies depending on usage. Battery might not charge while computer is consuming full power.

  • Page 126: Glossary

    Wireless LAN The transmission speed over the wireless LAN and the distance over which wireless LAN can reach might vary depending on surrounding electromagnetic environment, obstacles, access point design and configuration, and client design and software/hardware configurations. The actual transmission speed is lower than the theoretical maximum speed.
  • Page 127 DVD+R DL: Digital Versatile Disc Recordable Double Layer FAT: File Allocation Table FCC: Federal Communications Commission FHD: Full High Definition gigabyte GBps: gigabytes per second High Definition HD+: High Definition Plus HDD: Hard Disk Drive HDMI™: High-definition Multimedia Interface™ HDMI™ CEC: High-definition Multimedia Interface™...
  • Page 128 Secure Digital SDHC: Secure Digital High Capacity SDXC: Secure Digital Extended Capacity SDRAM: Synchronous Dynamic Random Access Memory SSD: Solid-State Drive TFT: Thin-film Transistor URL: Uniform Resource Locator USB: Universal Serial Bus WAN: Wide Area Network WQHD: Wide Quad High Definition www: World Wide Web User's Manual...

  • Page 129: Index

    Index External monitor problems 6-14 AC adaptor additional 4-25 connecting 2-3 Graphics Processing Unit 3-10 Battery extending life 4-13 Hard disk drive monitoring capacity 4-12 automatic power off 5-8 real time clock 4-10 save mode 5-9 Bluetooth® 7-6 Keyboard function keys 4-6 Function keys F1...F12 4-6 problems 6-7 Cleaning the computer 1-18...
  • Page 130 Memory media slot 4-13 Sound system 6-13 Technical support 6-15 microSD/SDHC/SDXC Card Touch Pad 6-9 note 4-14 USB device 6-11 USB mouse 6-10 Moving the computer 1-19 Recovery hard disk drive 2-15 Password power on 5-9 Recovery Media 2-14 Starting the computer by password 5-6 Supervisor 5-6 user 5-5...
  • Page 131 Video mode 4-28 Video RAM 3-10 Web Camera 3-7 Wireless communication 7-5 User's Manual Index-3...
  • Page 132 Instruction Manual for Safety and Comfort...
  • Page 133 Table of Contents Introduction ..................4 Safe Use of Product, Components and Accessories ............5 Power ....................5 Communication..................12 Main Unit .....................15 Systems/Peripherals................22 Computer User Comfort Recommendations .......27 Good Working Posture ................27 Viewing Recommendations ..............28 Using the product with an external keyboard, mouse or monitor ..28 Typing style..................29 Taking breaks and varying tasks............29 Mobile computing tips ................30...
  • Page 134 © 2020 Dynabook Inc. All Rights Reserved. Any references in this Guide to “TOSHIBA” shall mean Dynabook Inc. and/ or its affiliates. The product system you purchased may include Recordable and/or ReWritable optical media drive(s) and associated software, among the most advanced data storage technologies available.

  • Page 135: Introduction

    Introduction All of the Safety Instructions contained in this Manual must be read carefully and must be fully understood before you attempt to use your product, in order to avoid potential hazards that could cause bodily injury, property damage, or damage the product. Not all components or functions introduced in this Manual will be provided with your product.

  • Page 136: Safe Use Of Product, Components And Accessories

    Power Safe Use of Product, Components and Accessories Power WARNING Handling of the battery Never attempt to dispose of a battery by burning or by throwing it into a ■ fire, and never allow exposure to a heating apparatus (e.g., microwave oven).
  • Page 137 Power WARNING Never allow a battery to become wet. A wet battery will overheat or ■ ignite causing rupture or fire, possibly resulting in death or serious injury. Never store a battery in an area of high humidity. This could cause a fire ■...
  • Page 138 Power WARNING Battery warning indicators Always immediately turn the power off and disconnect the power cable/ ■ cord plug from the plug socket and stop using the battery if you observe any of the following conditions: Offensive or unusual odor ■...
  • Page 139 Power WARNING Do not disassemble, modify, tamper with or repair your product Do not attempt to disassemble, modify, tamper with or repair product ■ (including AC adaptor). Disassembly, modification, tampering or repairing your product could cause fire or electric shock, possibly resulting in serious injury.
  • Page 140 Power WARNING Attaching the power cable/cord Always confirm that the power plug (and extension cable plug if used) ■ has been fully inserted into the socket, to ensure a secure electrical connection. Failure to do so may result in a fire or electric shock, possibly resulting in serious injury.
  • Page 141 Power WARNING Only use approved power cables/cords Always use or purchase power cables/cords that comply with the legal ■ voltage and frequency specifications and requirements in the country of use. Failure to do so could result in a fire or electric shock, possibly resulting in serious injury.
  • Page 142 Power NOTE Handling of the battery Never attempt to install batteries in reverse polarity. For more ■ information on batteries, please refer to your product User's Manual. Storing your product If you do not intend to use your product for a long period of time, ■...

  • Page 143: Communication

    Communication Communication WARNING Turn Wi-Fi , Bluetooth and Wireless WAN Functionalities off ® ™ for Cardiac Pacemakers Turn Wi-Fi, Bluetooth and Wireless WAN Functionalities off when near ■ a person who may have a cardiac pacemaker implant or other medical electric device.
  • Page 144 Communication Turn Wi-Fi or Bluetooth or Wireless WAN Functionalities off in aircraft Turn off the Wi-Fi or Bluetooth or Wireless WAN functionality in aircraft or ■ in places that generate or can generate radio interference. Radio waves can potentially affect them, causing an accident due to malfunction. Check if a car has adequate electromagnetic compatibility when using your product in a car When using your product in a car, check with the automobile dealer if...
  • Page 145 Communication Ensuring Wireless Network Security A wireless LAN can greatly enhance the flexibility of your LAN ■ configuration and operations. You can exchange data between products and other devices on the LAN without the restrictions inherent in cabling. Toshiba strongly recommends that you take appropriate steps to ensure that the proper security is in place whenever you use a wireless connection to protect your privacy and guard against identity and/or data theft.

  • Page 146: Main Unit

    Main Unit Main Unit WARNING Turning off your product where electronic devices are regulated or controlled When you have to turn off your product aboard an aircraft or in places ■ where electronic devices are regulated or controlled, always completely shut down your product.
  • Page 147 Main Unit WARNING Choking hazards Never leave small parts such as covers, small batteries, small memory ■ cards, caps and screws within the reach of infants or small children. Swallowing a small part may cause choking and suffocation resulting in death or serious injury.
  • Page 148 Main Unit WARNING Do not use liquid cleaners or aerosol cleaners Always turn off the power and unplug the product from the electrical ■ outlet before cleaning. The injected combustible gas produced by these types of cleaners may remain inside of your product. The electrostatic spark from the motor or contact point of switch may ignite the gas residue, which could result in an explosion, fire, or burn injury.
  • Page 149 Main Unit CAUTION Avoid placing your product on unstable surfaces Never place your product on a shaky table, uneven, tilted surface or ■ other unstable location. your product may fall, causing damage to your product or possibly injury. Depending on the direction and/or angle of tilt of your product, your product could automatically shut down to avoid overheating.
  • Page 150 Main Unit CAUTION Never place your product in a dusty location Do not expose your product to dusty environments. If dust gets inside ■ your product, it could cause a system failure, malfunction or loss of data. If dust contaminates your product, do not turn on the power. Take it to an authorized Toshiba service provider before you use it.
  • Page 151 Main Unit CAUTION Never place or drop heavy objects onto your product Never place a heavy object on your product and be careful not to drop a ■ heavy object onto your product. It could damage your product or cause system failure.
  • Page 152 Main Unit NOTE Product installation environment Always provide sufficient space around your product to ensure ■ adequate ventilation. Never cover or block the air vents. ■ Use your product at temperatures and humidity levels within the ■ recommended environmental ranges. These ranges may vary depending on the specific product model - please refer to your product documentation or Toshiba website for details.

  • Page 153: Systems/Peripherals

    Systems/Peripherals Systems/Peripherals DANGER Do not disassemble or repair your optical drive The product may contain a Optical Disk Drive (ODD), such as a CD- ■ ROM, CDR/W, DVD, Blu-ray Disc™ drive or similar which have built-in laser device. To prevent any risk of exposure to laser radiation, do not disable or open any ODD assembly for any reason.
  • Page 154 Systems/Peripherals CAUTION Connecting peripheral devices Always turn the power off before connecting a peripheral device that is ■ not approved for Hot Insertion. An electrical shock or system failure may result if the peripheral device is connected while the power is turned on.
  • Page 155 Systems/Peripherals CAUTION Replacing the memory module Turn off the power and disconnect the AC adaptor when installing or ■ replacing a memory module. If you use your product for an extended period of time, the memory ■ modules and the circuits located close to the memory modules will become hot.
  • Page 156 Systems/Peripherals CAUTION Periodic back up of stored data It is a good idea to periodically back up the internal hard disk or other ■ main storage device to external media. General storage media is not durable or stable over long periods of time and under certain conditions may result in data loss.
  • Page 157 Systems/Peripherals NOTE Anti-virus software Use a virus-check program and make sure it is updated regularly. ■ Use AC power when playing video of DVD/Blu-ray™ When playing video of DVD/Blu-ray™, always connect the AC adaptor ■ to a power plug socket or power source to ensure maximum performance.

  • Page 158: Computer User Comfort Recommendations

    Good Working Posture Computer User Comfort Recommendations Good Working Posture Adjust your chair height: your feet should be flat on the floor and the ■ bottom of your thighs should be evenly supported by the seat. If your feet cannot reach the floor, use a foot rest. Avoid pressure points behind the knee or under the thigh.

  • Page 159: Viewing Recommendations

    Viewing Recommendations Rest your eyes periodically by focusing on objects that are farther away. ■ Viewing Recommendations Some individuals may experience health-related complications when ■ exposed to certain images or flashing lights (for example when playing videos or games). Discontinue use and consult a physician if you experience any health-related complications.

  • Page 160: Typing Style

    Typing style / Taking breaks and varying tasks Typing style The top of the monitor should be at or slightly below eye level. A ■ monitor that is too high or too low can cause awkward head and neck postures and may lead to discomfort in the neck muscles. If you use bifocals you may need to lower the monitor.

  • Page 161: Mobile Computing Tips

    Mobile computing tips Mobile computing tips / Transporting the product / Seeking additional help Mobile computing tips When using the product at airports, on airplanes or trains, or at ■ meetings, make sure that you take the time to consider the points just mentioned.

  • Page 162: Check List

    Check list Check list Is your chair comfortable - does it support your back and arms well? ❏ Are your feet flat on the ground? ❏ Is there adequate space under your desk for your legs? ❏ Are the keyboard and mouse at elbow level? ❏...

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