Cisco Webex 840 Troubleshooting Manual page 5
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Also See for Webex 840:
- Manual (160 pages) ,
- Quick reference manual (3 pages) ,
- User manual (130 pages)
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Troubleshooting
To retrieve log bundles from a problem report upload URL server, you must first define the problem report
upload URL in the phone's Cisco Unified Communications Manager Vendor Specific Configuration Layout
fields.
Note
The problem report upload URL server must support file uploads using php.
Procedure
Choose one of these options:
• Download, or ask the user to download the log bundle from the phone web browser Device Logs tab.
Note
• Locate the log bundle on the problem report upload URL server.
Note
The log bundles appear at the bottom of the page.
To locate the file, it may help to search by MAC address or the string LogBundle.
Retrieve Problem Report Log Bundles
Troubleshooting
5
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