Cisco Webex 840 Troubleshooting Manual page 4

Problem Report Log Bundles
Step 2
Tap Screenshot.
A notification briefly pops to the foreground and then appears in the notification drawer.
Step 3 Tap the notification to Share, Edit, or Delete the screenshot.
Note
Problem Report Log Bundles
If a user experiences a problem with their phone, they may generate a problem report on the phone and send
you the log bundle, or you may need to generate a problem report or retrieve the log bundle yourself.
Generate a Problem Report and Log Bundle
You generate a problem report and log bundle from the phone.
It may take several minutes to generate the problem report and log bundle. When you first report a problem
from the phone, a notification pops to the foreground and then appears in the notification drawer. You know
that the report is complete when the phone vibrates twice and the notification disappears.
Procedure
Step 1 Access the Cisco Phone
Step 2
Choose one of the following based on your phone's software version:
• For release 1.2, tap the Overflow menu.
• For release 1.3, tap the Drawer
Step 3 Choose one of the following based on your phone's software version:
• For release 1.2, select Settings > Phone information > Report problem.
• For release 1.3, tap Report problem.
Retrieve Problem Report Log Bundles
Log bundles include the phone's MAC address, a timestamp, and the string LogBundle in the filename.
Before you begin
Get a detailed description and approximate time of the issue from the phone user.
To retrieve log bundles from the phone, you must first enable Web Access through the Cisco Unified
Communications Manager Vendor Specific Option.
Troubleshooting
4
Unless you delete a screenshot, you can also locate it in the Files
app.
menu.
Troubleshooting
app.