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GM Participation in BBB AUTO
LINE
--
Alternative Dispute
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"--Resolution Program*
*This- program may not be available
i n
all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Informaticm booklet.
GeneralMotors reserves the right to change eligibility
limitations and/or to discontinue its participation in
this program,.
Both
Pontiac and your Pontiac dealer are committed to'
making
sure
you
are completely
satisfied
with
your new
vehicle.
O u r
experience has shown that, if a situation
arjses where you feel your concern has not been
adequately
addressed, the
Customer Satisfaction Procedure
described earlier in this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warianty. To assist in resolving these
disagreements,
Pontiac voluntarily
participates
in
BBB AUTO LINE.
BBB AUTO LINE is
an
out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers.
This program
is available fkee of charge
to
customers who currently own or lease a GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number or write them at the
following address:
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:
BBB AUTO LINE
Council
s f
Better Business Bureaus
4200
Wilson Boulevard
Suite 800
Arlington, VA 22203
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN),
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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