Customer Assistance And Information; Customer Satisfaction Procedure - GMC 2007 Yukon XL Owner's Manual

Customer Assistance and
Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your
dealer and to GMC. Normally, any concerns with
the sales transaction or the operation of the vehicle
will be resolved by your dealer's sales or service
departments. Sometimes, however, despite the
best intentions of all concerned, misunderstandings
can occur. If your concern has not been resolved to
your satisfaction, the following steps should
be taken:
STEP ONE: Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service or parts manager, contact the owner of the
dealership or the general manager.
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STEP TWO: If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, in the U.S., contact the GMC Consumer
Relations Manager by calling 1-800-GMC-8782
(1-800-462-8782, Customer Assistance prompt).
In Canada, contact General Motors of Canada
Customer Communication by calling
1-800-263-3777 (English) or 1-800-263-7854
(French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give the
Customer Assistance Representative:
•
Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or
the plate at the top left of the instrument panel
and visible through the windshield.
•
Dealership name and location.
•
Vehicle delivery date and present mileage.
When contacting GMC, please remember that your
concern will likely be resolved at a dealer's facility.
That is why we suggest you follow Step One first if
you have a concern.