GMC 1993 Safari Owner's Manual page 329

When contacting GMC Truck, please remember that your concern will likely
be resolved in the dealership, using the dealership's facilities, equipment and
personnel. That is why we suggest you follow Step One first if you have a
concern.
Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist owners who have hearing difficulties, GMC Truck has installed
special TDD (Telecommunications Devices for the Deaf) equipment at its
Customer Assistance Center. Any hearing or speech impaired customer who
has access to a TDD or conventional teletypewriter (TTY) can communicate
with GMC Truck by dialing:
In the United States
.....................................................................
1 -800-GMC-TKTD
In Canada
.........................................................................................
1-800-263-3830,
GM Participation in Better Business
Bureau Mediation/Arbitration Program*
*This program may not be available in all states, depending on state law.
Canadian owners refer to your Warranty and Owner Assistance Information
booklet.
General Motors reserves the right to change eligibility limitations and/or to
discontinue its participation in this program.
Our experience has shown that the Customer Satisfaction Procedure
described earlier in this section has been very successful in achieving
customer satisfaction. However, if you have not been substantially satisfied,
GMC Truck wants you to be aware of GM's voluntary participation in a
no-charge mediation/arbitration program called BBB AUTO LINE. This program
is administered by the Council of Better Business Bureaus through local
Better Business Bureaus. The program can resolve individual disputes
involving vehicle repairs and the interpretation of your New Vehicle Limited
Warranty.
We prefer that you not resort to BBB AUTO LINE until after a final decision
is made under the Customer Satisfaction Procedure. However, you may file a
claim at any time by contacting your local Better Business Bureau (BBB) at
the following toll-free number: 1-800-955-5100. For further information about
filing a claim, you may also write to: BBB AUTO LINE, Council of Better
Business Bureaus, 4200 Wilson Boulevard, Suite 800, Arlington, Virginia
22203.
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