Ford 1997 Crown Victoria Manual page 271

Making a decision
Board members will review all available
information related to the complaint, including
oral presentations, if necessary. They then arrive
at a fair and impartial decision, decided by a
simple majority vote.
Because the Board usually meets only once a
month, some cases may take longer than 30 days
to be reviewed. The Board makes every effort to
resolve each case within 40 days of receiving the
consumer application form.
After your case is reviewed, the Board mails you
a decision letter. The Board also provides a form
on which to accept or reject the Board's decision.
The decisions of the Board are binding on the
dealer and Ford, but not on consumers who may
elect to pursue other remedies available to them
under state or federal law. Decisions of the
Board may be presented as evidence by any
party in subsequent legal proceedings that may
be initiated, where allowed by law.
To Request a DSB Brochure/Application
For a brochure/application, speak to your dealer
or write to the Board at the following address:
272