Ford 1997 Crown Victoria Manual page 268

The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or to
discontinue this service without notice and
without incurring obligations.
What Kind of Cases Does the Board
Review?
The Board reviews all warranty performance
complaints on Ford, Mercury and Lincoln cars
and Ford and Mercury light trucks under the
new vehicle limited warranty that have not been
resolved by either a dealer or Ford Motor
Company, except those involving:
a non-Ford product
a non-Ford dealership
a vehicle sales transaction
request for reimbursement of consequential
expenses. Expenses incidental to the warranty
complaint being reviewed are eligible for
consideration.
items not covered by the new vehicle limited
warranty
items covered by a service contract
alleged liability claims
property damage where the damage is
significant when compared to the economic
loss alleged under the warranty dispute
cases currently in litigation
vehicles not used primarily for family,
personal, or household purposes (except in
states where the Dispute Settlement Board is
required to review commercial vehicles)
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