Reporting Problems - ChamSys MagicQ MQ50 Installation, Software Manual And Warranty Certificate

www.chamsys.co.uk MagicQ Console Quick Start Manual
Backup Archives
By default the console stores an archive of the show files for every quarter of an hour of the day, and for every day
of the week. This enables the user to revert to a previous copy of their show.
Archive files are only made when the console auto saves – so if auto saves are disabled then no archive files will be
generated. If the console is set to "auto save on changes" then archive files will only be stored when changes are
made. To revert to an archived file press SHIFT and LOAD SHOW in the Setup Window.
Archive files are stored in a special directory that should not be modified by the user. When the user re-loads an
archived backup file, the backup file is restored into the standard show directory.
Archive files have the name "backup0530.sbk" to indicate the show file that was recorded just before 5.30am.
Daily files are also stored – "backupfri.sbk" indicates the show file that was recorded at the start of Friday.
Archive files are overwritten every 24 hours, except for the daily files which are overwritten every 7 days.

Reporting Problems

MagicQ stores diagnostic information about keys pressed, strange events and resets in log files. If you notice a
problem then please send us the show file and the log file for the time the problem occurred and we will investigate
and fix the problem in the next version of software.
Log files are stored in the log folder and are named according to the time and date the session was started – a new
log file is started each time the console re-starts. The time and date of the file is the time that the session ended.
Please email the log files and show files to support@chamsys.co.uk.
Page 34 of 40