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Troubleshooting
No Outputs
Check whether the desk is operating correctly by opening the Outputs Window and looking at the channel data. If
channels are not at their correct levels then check:
Are the Grand Master and Playback Master (Sub Master) faders up?
Are Playback faders raised?
Is there channel data recorded in the Cues on the playbacks?
Is BLIND mode on?
Are heads and dimmers patched to the correct universe?
Is test mode for the Universe in DMX I/O on?
If the Outputs Window shows correct values. Look at the View Chans, View DMX view in the Outputs Window –
this shows the real values that are being output in the DMX 512 or ArtNet stream.
Check the Outputs are configured and enabled correctly in the View DMX I/O view of the Setup Window. If you
are using an Ethernet convertor box check that it is receiving data correctly. Check:
Outputs are configured correctly
Outputs are enabled
TCP/IP address and sub net mask are configured correctly (Setup View, Settings). Typically IP address should
be 2.9.200.1 and sub net mask should be 255.0.0.0.
Ethernet box is powered up and connected to the console correctly
Ethernet box is configured correctly (typically uses ArtNet Universe 0-0)
Desk Not Responding
Is the time changing in the status window? If the time is not changing then a reset is required (see resetting the
Console). If the time is changing then the main processor and software are running fine. Check
Master faders up
Correct playback pages selected
Playback has a Cue stored on it
The desk is not locked (CTRL top left soft button)
Is button test mode on? (hold top left SHIFT button and press top right SHIFT button)
Are all the Select buttons flashing blue? This indicates that the front panel is not communicating with the main
processor board. Try:
Pressing CTRL 9 on the external keyboard – this resets the front panel.
Pressing CTRL 0 on the external keyboard – this resets the MagicQ application.
Pressing CTRL BREAK on the external keyboard – this shuts down the console.
Strange Key Presses, Unexpected Window Changes
Enter board test mode to determine the cause of the fault. On MQ100 hold top left SHIFT button and press top
right SHIFT button. On Compact console hold ALT and CTRL and press SHIFT.
Check a button has not become stuck down
Check nothing is accidentally leaning on the keyboard or other buttons
Exit button test mode by using the same keys as pressed to enter test mode above.
Page 32 of 40
MagicQ Console Quick Start Manual
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