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Problem
What you
experience
Ethernet port
Ethernet port
(RJ45) cannot
(RJ45) cannot
connect to
connect to
internet
internet on Win
10
Microphone not
Microphone not
working or not
working or not
detect
detect on the
Voice recorder
App with Intel
Gen 11th CPU
(Tiger Lake)
platform
No sound can
No sound can
be heard from
be heard from
recorded video
recorded video
with Intel Gen
11th CPU (Tiger
Lake) platform
When press
When press
either Volume
either Volume
down/ Volume
down/ Volume
up, OSD volume
up, OSD volume
bar response is
bar response is
lagging/delayed
lagging/delayed
with monitor
connected to
Intel Gen 11th
CPU (Tiger
Lake) platform
5. Trouble Shooting Instructions
Possible solutions
Change the LAN Controller Power Saving from
Enable to Disable
Disable Intel Smart Sound Technology for USB
Audio driver in the Device Manager and re-boot
the PC
Disable Intel Smart Sound Technology for USB
Audio driver in the Device Manager and re-boot
the PC
Disable Intel Smart Sound Technology for USB
Audio driver in the Device Manager and re-boot
the PC
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