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Gigaset C575-C575A / LUG_Kombi CH en / A31008-M2907-F101-1-2X19 / Cover_front_c.fm / 4/27/20
C575 – C575
A
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Troubleshooting
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Summary of Contents for Gigaset C575 Duo
- Page 1 Gigaset C575 Duo o cerca il tuo prodotto tra le migliori offerte di Telefoni Cordless Gigaset C575-C575A / LUG_Kombi CH en / A31008-M2907-F101-1-2X19 / Cover_front_c.fm / 4/27/20 C575 – C575 You can find the most up-to-date user guide at www.gigaset.com/manuals...
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Page 2: Table Of Contents
Contents Contents Overview ................4 Handset . - Page 3 Contents Appendix ................69 Questions and answers .
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Page 4: Overview
Overview Overview Handset If multiple functions are listed, the button function depends on the 1 Display situation. 2 Status bar ( p. 78) The colour and shape of your device may be different from the illustration. Icons display current settings and operating status of the telephone 3 Display keys ( p. -
Page 5: Base Without Answering Machine
Base without answering machine Base without answering machine A Registration/paging key ¥ Locate a handset (paging): Press briefly ¥ Register handsets and other DECT devices (e.g. repeater): Press and hold The colour and shape of your device may be different from the illustration. Base with answering machine A Display Lights up:... -
Page 6: Illustration In The User Guide
Illustration in the user guide Illustration in the user guide Warnings, which, if not heeded, can result in injury to persons or damage to devices. Important information regarding function and appropriate handling or functions that could generate costs. Prerequisite for being able to carry out the following action. Additional helpful information. -
Page 7: Safety Precautions
Use only rechargeable batteries that correspond to the specification (see list of permitted batteries www.gigaset.com/service). Never use a conventional (non-rechargeable) battery or other battery types as this could result in significant health risks and personal injury. Rechargeable batteries, which are noticeably damaged, must be replaced. -
Page 8: Getting Started
Getting started Getting started Contents of the package • One base • One power adapter for the base • One phone cable • One handset • One battery cover • Two batteries • One user guide Models with multiple handsets, per handset: •... -
Page 9: Handset
Handset Device without answer machine Device with answer machine If connecting to a router: ¤ Plug the phone cable into the telephone connection socket on the router Device without answer machine Device with answer machine The network cable must always be connected in order to function, as the phone will not operate without a power supply. -
Page 10: Setting Up The Handset For Use
Handset Setting up the handset for use The display is protected by a plastic film. Please remove the protective film! Inserting the batteries Only use rechargeable batteries, as this could otherwise result in significant health risks and personal injury. For example, the outer casing of the batteries could be destroyed or the batteries could explode. -
Page 11: Changing The Display Language
Handset Changing the display language You can change the display language, if the telephone has been set to an incomprehensible language. ¤ Press the centre of the control key ¤ Press the keys slowly and successively . . . the Example language settings display appears, the set language Deutsch... -
Page 12: Using The Telephone
Getting to know your telephone Using the telephone Getting to know your telephone Switch the handset on/off ¤ Switching on: When the handset is switched off, press and hold the End call key ¤ Switch off: When the handset is in idle status, press and hold the End call key When you place a switched off handset into the base or charging cradle, it switches itself on automatically. -
Page 13: Display Keys
Getting to know your telephone During a conversation Open the directory Mute the microphone Initiate an internal consultation call Adjust the loudspeaker volume for receiver and handsfree mode Display keys The display keys perform a range of functions depending on the operating situation. Current display key Back Save... -
Page 14: Entering Text
Getting to know your telephone Submenus The functions in the submenus are displayed as lists. Example To access a function: . . . use the control key to select a Settings function Date/Time Return to the previous menu level: ¤ Audio Settings Press the display key Back Display... -
Page 15: Making Calls
Making calls Making calls Making calls ¤ . . . use to enter the number briefly press the Talk key ¤ Press and hold the Talk key . . . use to enter the number Cancel dialling: Press the End call key Information for Calling Line Identification: p. -
Page 16: Dialling From The Call List
Making calls Dialling from the call list The call lists ( p. 29) contain the most recent accepted, outgoing and missed calls. ¤ . . . use to select Call Lists . . . use to select a list . . . to select an entry Press the Talk key The call lists can be displayed directly by pressing the display key Calls if the relevant... -
Page 17: Accepting/Rejecting Call Waiting
Making calls Accepting/rejecting call waiting A call waiting tone indicates a call during an external call. The number or the name of the caller is displayed if the phone number is transferred. • Reject a call: Options Reject waiting call •... -
Page 18: Establishing A Conference Call / Call Swapping
Making calls Establishing a conference call / Call swapping Conduct a call while a second call is being held. Both callers are indicated on the display. • Call swapping: to swap between both participants. • Establish a three-way conference call: Conf. - Page 19 Making calls During a conversation Handsfree mode Activating/deactivating handsfree mode during a call, when establishing a connection and when listening to the answer machine (where the system has a local answer machine): ¤ Press the handsfree key Placing the handset in the charging cradle during a call: ¤...
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Page 20: Provider-Specific Functions (Network Services)
Provider-specific functions (network services) Provider-specific functions (network services) Network services depend on the network (analogue fixed line network or IP telephony) and on the network provider (service provider) and must be requested from that provider if required. You will find a description of the features on your network provider's website or at one of their store branches. -
Page 21: Call Waiting During An External Call
Provider-specific functions (network services) Calling Line Identification for outgoing calls Switching Calling Line Identification on/off for all calls These settings apply to all registered handsets. ¤ . . . use to select Select Services All Calls Anonym. Change ( = activated) Deactivating Calling Line Identification for the next call ¤... -
Page 22: Call Divert
Provider-specific functions (network services) Ringback If busy/no answer If a call recipient is unavailable, you can initiate a ringback. • If busy: The ringback takes place as soon as the participant in question terminates the current call. • If no answer: The ringback takes place as soon as the participant in question has made another call. -
Page 23: Consultation Calls
Provider-specific functions (network services) Calls with three participants Consultation calls Make another external call during an external call. The first call is Consultation placed on hold. ¤ Ext. Call . . . use to enter the number of the second participant . -
Page 24: Call Protection
Provider-specific functions (network services) Conference Speaking to both participants at the same time. ¤ During an external call, dial the number of a second participant (consultation call) or accept a waiting caller . . . then Initiate conference call: ¤ Conf. -
Page 25: Directory
Directory Directory The local directory is unique to the handset. However, it is possible to send entries to other handsets. Opening the directory ¤ Briefly press in idle status Directory entries Number of entries: up to 200 Information: First name and surname, up to three telephone numbers, anniversary with alert, VIP ringtone with VIP icon Length of the entries: Numbers: max. -
Page 26: Deleting Entries
Directory Caller Melody (VIP): ¤ . . . use to select the ringtone that will indicate a call from the participant . . . if a Caller Melody (VIP) has been assigned, the entry will appear in the directory with the icon. -
Page 27: Copying An Entry/Directory
Directory Displaying the number of entries available in the directory ¤ Options Available Memory Copying number to the directory Copy numbers to the directory: • From a list e.g. the call list or the redial list • From the text of an SMS •... - Page 28 Directory Copying individual entries ¤ . . . use to select the desired entry Options Copy entry Internal . . . use to select the receiving handset OK . . . the entry is copied Copy the next entry after successful transfer: Press Yes or No use vCard via SMS to send a directory entry in vCard format by SMS.
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Page 29: Call Lists
Call lists Call lists The telephone saves different types of calls (missed, accepted and outgoing calls) in lists. List entry The following information is displayed in the list entries: Example • The list type (in the header) All calls • Icon for the type of entry: Frank Missed calls,... -
Page 30: Message Lists
Message lists Message lists Notifications about missed calls, messages on the answer machine/network mailbox, received SMS messages and missed alarms are saved in the messages list. As soon as a new message arrives, an advisory tone will sound. The Example Message key also flashes (if activated p. - Page 31 Message lists Activating/deactivating Message key flashing Receipt of new messages is displayed by a flashing message key on the handset. This type of alert can be activated/deactivated for each message type. In idle status: ¤ Press keys . . . the number 9 System appears in the display .
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Page 32: Answer Machine
Local answer machine (if available) Answer machine Local answer machine (if available) Switching the answer machine on/off The answer machine can be set to the following modes: Answer & record The caller hears an announcement and is able to leave a message. Answer only The caller hears an announcement but cannot leave a message. -
Page 33: Actions During Playback
Local answer machine (if available) Actions during playback • Stop playback: Press or use the display key: Options • Continue playback: Press again or use the display key: Continue • Go to the start of the current message: Press key •... - Page 34 Local answer machine (if available) Activating/deactivating call screening During recording of a message you can screen a call via the handset loudspeaker: Permanently switching call screening on/off: ¤ . . . use to select Answer Machine Call Screening Change = activated) . . . call screening is switched on/off for all registered handsets Switching off call screening for the current recording: ¤...
- Page 35 Local answer machine (if available) During message playback: Delete current message. Change the status of a previously played back message to "new". The next message starts to play. The remaining memory is announced at the end of the last message. Cancelling remote operation ¤...
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Page 36: Setting Recording Parameters
Local answer machine (if available) Listening to announcements/advisory messages ¤ . . . use to select Answer Machine Announcements . . . to switch between Play Announcement and Play Advisory Msg. OK . . . the announcement is played back . . . possible options: ¤... -
Page 37: Network Mailbox
Network mailbox Changing the language for the voice prompt and default announcement ¤ . . . use to select Answer Machine Language . . . to select your language Select ( = selected) Network mailbox The network mailbox has been requested from the network provider. Entering a number ¤... -
Page 38: Set Fast Access For The Answer Machine
Set fast access for the answer machine Assigning key 1 / Changing assignment Settings for the fast access are device-specific. A different answer machine can be assigned to on each registered handset. ¤ . . . use to select Answer Machine Set Key 1 . -
Page 39: Additional Functions
Calendar Additional functions Calendar You can remind yourself of up to 30 appointments. June 2020 In the calendar, the current day is outlined in white; on days with appointments, the numbers are displayed in colour. When a day Mo Tu We Th Fr Sa Su is selected, it will be outlined in colour. -
Page 40: Displaying Missed Appointments, Anniversaries
Calendar During a call, a reminder is indicated on the handset once with an advisory tone on the handset. Displaying missed appointments/anniversaries The following appointments and anniversaries are saved in the Missed Alarms list: • The appointment/anniversary call was not acknowledged. •... -
Page 41: Timer
Timer Timer Setting the timer (countdown) ¤ . . . use to select Additional Features Timer . . . then ¤ Enable/disable: Activation: . . . use to select On or Off ¤ Set the duration: Duration . . . use to enter the hours and minutes for the timer Min.: 00:01 (one minute);... -
Page 42: Baby Monitor
Baby monitor Alarm An alarm is shown on the display and indicated by the selected ringtone melody. The alarm sounds for 60 seconds. If no key is pressed, the alarm is repeated after 5 minutes. After the second repetition, the alarm call is deactivated for 24 hours. During a call, the alarm is only indicated by a short tone. - Page 43 Baby monitor Activating and setting the baby monitor ¤ Baby Monitor activated . . . use to select Additional Features Baby Monitor OK . . . then Switch on/off: ¤ 07:15 Activation: . . . use to select On or Off INT 1 Enter destination: ¤...
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Page 44: Eco Dect
ECO DECT ECO DECT The device range is set to maximum as default. This guarantees the best connection between the handset and the base station. In idle status, the handset will not function (as it is not transmitting). Only the base station will maintain contact with the handset via a low wireless signal. -
Page 45: Protection Against Unwanted Calls
Protection against unwanted calls Protection against unwanted calls Time control for external calls Date and time have been set. Enter a time period during which the handset should suspend Example ringing to indicate external calls e.g. during the night. ¤ Time Control . - Page 46 Protection against unwanted calls Black list When the black list function is activated, calls from black list numbers are not indicated or are only indicated in the display. These settings apply to all registered handsets. The black list is enabled when Silent Call or Block Call is selected as the protection mode. Displaying/editing the black list ¤...
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Page 47: Sms (Text Messages)
SMS (text messages) SMS (text messages) When supplied, the access number (062 210 00 0*) for the Swisscom SMS centre is pre-programmed. Calling Line Identification is enabled ( p. 20). The network provider supports the SMS service. If no SMS service centre is entered, the submenu SMS only consists of the entry Settings. - Page 48 SMS (text messages) Sending SMS messages to an e-mail address The network provider supports this feature. ¤ . . . use to select New SMS OK . . . then ¤ Enter address: . . . use to enter the e-mail address at the start of the SMS message ¤...
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Page 49: Receiving An Sms
The incoming SMS message list contains all the received SMS messages and those SMS messages that could not be sent due to an error. New SMS messages are indicated on all Gigaset handsets by the icon on the display, the flashing Message key and an advisory tone. -
Page 50: Sms Notification
SMS (text messages) Display text in a different character set: ¤ Options Character Set . . . use to select character set Select ( = selected) Saving numbers from SMS text to the directory If a telephone number in the SMS text is recognised, it is automatically highlighted. •... - Page 51 SMS (text messages) SMS service centres When supplied, the access number (062 210 00 0*) for the Swisscom SMS centre is pre-programmed. The number for at least one SMS service centre must be saved in the device to be able to send SMS messages.
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Page 52: Activating/Deactivating First Ring Muting
SMS (text messages) SMS to PABXs • The Call Line Identification must be forwarded to the extension of the PABX (CLIP). • If necessary, the access code/outside line code must be prefixed to the number of the SMS service centre (depending on your PABX). To test: Send an SMS to your own number, once with the access code and once without. -
Page 53: Sms Troubleshooting
SMS (text messages) SMS troubleshooting Calling Line Identification permanently withheld (CLIR) or Calling Line Identification not activated. Error occurred while sending SMS. Connection to SMS service centre failed, see self-help. Self-help with errors You cannot send messages • You have not requested the CLIP service (Calling Line Identification Presentation). ¤... -
Page 54: Expanding The Functionality Of The Telephone
Multiple handsets Expanding the functionality of the telephone Multiple handsets Up to six handsets can be registered to the base station. Each registered device is assigned an internal number (1 – 6) and an internal name (INT 1 – INT 6). The number or name assigned can be changed. If all internal numbers have already been assigned at the base station: de-register a handset that is no longer needed... -
Page 55: De-Registering The Handset
Multiple handsets Registering a handset to multiple base stations Your handset can be registered to up to four base stations. The active base station is the base station to which the handset was last registered. The other base stations remain saved in the list of available base stations. -
Page 56: Repeater
Repeater without encryption, e.g. Gigaset repeater prior to Version 2.0 • Repeater with encryption, e.g. Gigaset repeater later than Version 2.0 Further information about the Gigaset repeater can be found in the repeater user guide and at www.gigaset.com. Repeater without encryption Activate Maximum Range/deactivate No Radiation ¤... -
Page 57: Operation With A Router
Operation with a router Repeater with encryption Encryption is activated (default setting). Registering a repeater ¤ Connect the repeater to the mains power supply press and hold the Registration/paging key on the telephone base station (min. 3 secs) . . . the repeater is automatically registered Up to 2 repeaters may be registered. -
Page 58: Operation With A Pabx
Operation with a PABX Operation with a PABX To find out which settings are required for a PABX, please refer to the PABX user guide. You cannot send or receive SMS messages on PABXs that do not support Calling Line Identification. -
Page 59: Setting Pauses
Operation with a PABX Setting pauses ¤ . . . then ¤ Pause after line seizure: 1 sec ¤ 3 secs ¤ 7 secs ¤ Pause after Recall key: 800 ms ¤ 1600 ms ¤ 3200 ms ¤ Dialling pause (pause after access code): 1 sec ¤... -
Page 60: Adjusting The Telephone Settings
Handset Adjusting the telephone settings Handset Changing the language ¤ . . . use to select Settings Language . . . use select language Select ( = selected) If the handset has been set to an incomprehensible language: ¤ Press the keys slowly one after the other . -
Page 61: Colour Scheme
Handset Colour scheme You can choose from a range of colour combinations for the display. ¤ . . . use to select Settings Display Colour Schemes . . . use to select the desired colour scheme Select ( = selected) Display backlight The display backlight always illuminates when the handset is taken out of the base station/ charging cradle or when a key is pressed. -
Page 62: Earpiece And Handsfree Profile
Handset Earpiece and handsfree profile Select a profile for the earpiece and handsfree mode in order to adapt the telephone as much as possible to the surroundings. Check which is the most comfortable profile for you and your caller. ¤ . -
Page 63: Switching Advisory Tones On/Off
Handset Switching the ringtone off for the current call ¤ Press Silence or the End call key Switching the alert tone (beep) on/off Switch on an alert tone (beep) instead of the ringtone: ¤ Press and hold the star key Press Beep within 3 seconds . -
Page 64: Activating/Deactivating Auto Answer
Handset Activating/deactivating Auto Answer When set to Auto Answer, the handset accepts an incoming call as soon as it is removed from the charging cradle. ¤ . . . use to select Settings Telephony Auto Answer Change ( = activated) Regardless of the Auto Answer setting, the connection ends as soon as you place the handset back in the charging cradle. -
Page 65: Starting A Function
Handset Assigning display keys / Changing assignments The left and right display keys have a function preset by default when in idle mode. The key can be re-assigned. ¤ Press and hold the left or right display key in idle status . . . the list of possible key assign- ments is opened . -
Page 66: System
System System Date and time To ensure you have the correct time for incoming calls and to use the alarm clock and calendar, for example, the date and time must be set. If the date and time have not yet been set on the handset, the display key Time appears. ¤... -
Page 67: Activating/Deactivating Music On Hold
System Activating/deactivating music on hold ¤ . . . use to select Settings Audio Settings Music on hold Change ( = activated) Setting the base ringtone ¤ . . . use to select Settings Audio Settings Ringtones (Base) OK . . . then ¤... - Page 68 System Restoring the phone to default settings When the settings are reset • the date and time are retained, • handsets are still registered, • the system PIN is retained, • Maximum Range is activated and No Radiation is deactivated. ¤...
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Page 69: Appendix
Questions and answers Appendix Questions and answers Possible solutions are available online at www.gigaset.com/service Troubleshooting The display is blank. • The handset is not activated. Press and hold • The battery is empty. Charge the battery or replace it "No Base" flashes on the display. - Page 70 Questions and answers The caller's number is not displayed. • Calling Line Identification (CLI) is not enabled for the caller. The caller should ask the network provider to enable Calling Line Identification (CLI). • Calling Line Identification Presentation (CLIP) is not supported or enabled by the network provider. Ask the network provider to enable Caller Line Identification Presentation (CLIP).
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Page 71: Service (Customer Care)
Please have your proof of purchase ready when calling. Please note that if the Gigaset product is not sold by authorised dealers in the national territory the product may not be fully compatible with the national telephone network. It is clearly specified on the box near the CE mark for which country/countries the equipment has been developed. - Page 72 Successful assertion of a warranty claim does not extend the term of the warranty. • Unless there is a warranty event, Gigaset Communications reserves the right to charge the customer for an exchange or repair. Gigaset Communications will inform the customer of this in advance.
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Page 73: Manufacturer's Advice
Data protection We at Gigaset take the protection of our customers’ data very seriously. It is precisely for this reason that we are ensuring all our products feature "Privacy by Design" as standard. All information we collect is used to make our products as good as possible. -
Page 74: Information About Disposal
Manufacturer's advice Disposal Batteries should not be disposed of in general household waste. Observe the local waste disposal regulations, details of which can be obtained from your local authority. Information about disposal At the end of its service life, this product must not be disposed of with normal household waste, but must be handed in at the place of purchase or at a collection point for recycling electrical and electronic devices in accordance with the ordinance governing the return, acceptance and disposal of electrical and electronic equipment (VREG). -
Page 75: Technical Data
Capacity: 750 mAh Handset operating times/charging times The operating time of your Gigaset depends on the capacity of the battery, its age and the way it is used. (All times are maximum possible times.) Standby time (hours) 320 / 190 * Talktime (hours) Operating time with 1.5 hours of calls per day (hours) -
Page 76: Pin Connections On The Telephone Jack
Technical data Transmission power 10 mW average power per channel, 250 mW pulse power Range Up to 50 m indoors, up to 300 m outdoors Base station power supply 230 V ~/50 Hz Environmental conditions for operation +5 °C to +45 °C; 20% to 75% relative humidity Dialling mode DTMF (tone dialling)/PD (pulse dialling) Pin connections on the telephone jack... -
Page 77: Character Charts
Technical data Power adapter for the base Manufacturer Salom Electric (Xiamen) Co. Ltd. Commercial register: 91350200612003878C 31 Building, Huli Industrial District, Xiamen, Fujiam361006, P.R. China Salcomp (Shenzen) Co. Ltd. Commercial register: 91440300618932635P Salcomp Road, Furond Industrial Area, Xinqiao, Shajing, Baoan District, Shenzen 518125 China Model ID C707 Input voltage... -
Page 78: Display Icons
Display icons Display icons The following icons are displayed depending on the settings and the operating status of your telephone. Icons in the status bar Icon Meaning Icon Meaning Signal strength (No Radiation off ) Keypad lock activated 1% -100% Battery charge status: white, if Maximum Range on;... -
Page 79: Other Display Icons
Display icons Display icons to indicate . . . Icon Meaning Icon Meaning External call Reminder for appointment Internal call Reminder for anniversary Establishing a call (outgoing call) Alarm call Connection established Countdown timer No connection established/ Answer machine is recording connection terminated (only for a system with a local answer machine) -
Page 80: Menu Overview
Menu overview Menu overview Not all functions described in the user guide are available in all countries or from all network providers. Open the main menu: when handset is in idle status press New SMS p. 47 ............Incoming p. - Page 81 Menu overview Select Services Next Call Anonym. p. 21 ............Call Divert p.
- Page 82 Menu overview Telephony Auto Answer p. 61 ......Area Codes p. 66 ......Listening In p.
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Page 83: Index
Index Index ....58 connecting to the PABX ....9, 57 connecting to the router . - Page 84 Index ........74 .
- Page 85 Index Keys ......4, 12 control key ......4, 13 Handset display keys .
- Page 86 Index ......37 ..... 69 Network mailbox Questions and answers .
- Page 87 Index ........47 linked Three-way conference call, .
- Page 88 Issued by Gigaset Communications GmbH Frankenstr. 2a, D-46395 Bocholt © Gigaset Communications GmbH 2020 Subject to availability. All rights reserved. Rights of modification reserved. www.gigaset.com...
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