Konftel 800 User Manual
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Konftel 800 User Manual

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K O N F T E L . C O M
User Guide
Konftel 800
E N G L I S H

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Summary of Contents for Konftel 800

  • Page 1 K O N F T E L . C O M User Guide Konftel 800 E N G L I S H...
  • Page 2 Notices Konftel AB hereby declares that this conference phone is in conformity with all the essential requirements and other relevant provisions of Radio Equipment Directive 2014/53/EU (RED). Please visit www.konftel.com to view the complete declaration of conformity. WARNING: Do not expose Konftel 800 to water or moisture.

  • Page 3: Table Of Contents

    Caller information presentation.....31 Purpose............5 Chapter 4: Settings configuration Change history..........5 and management Chapter 2: Overview Configuration of Konftel 800......32 Phone overview..........7 Viewing the phone status information...32 Safety guidelines..........7 Configuration of the phone settings....32 Physical layout..........9 Configuring the phone settings on the phone.............
  • Page 4 Contents Chapter 7: Features and accessories Expansion of the phone coverage....51 Functions of the Master and Slave devices.. 51 Connection of the Slave devices to the Master phone......... 52 Arranging a daisy chain........ 52 Expansion microphone firmware upgrade..53 Upgrading expansion microphone firmware..........53 Upgrading two expansion microphones..54...

  • Page 5: Chapter 1: Introduction

    INTRODUCTION PURPOSE This document describes the procedures for using Konftel 800 and is intended for the end users. CHANGE HISTORY Issue Date Summary of changes Release September • Updated Icons on page 12 with the Warning 1.0.6 2021 icon. •...
  • Page 6 Updated Bluetooth® connection on page 38 with information on switching between the Bluetooth® modes. • Updated Konftel Unite on page 43 in line with the change in MD5 usage. • Added new section Expansion microphone firmware upgrade on page 53.

  • Page 7: Chapter 2: Overview

    OVERVIEW PHONE OVERVIEW Konftel 800 is a SIP conference phone that you can use to make calls and hold conferences with a great audio quality. It provides an improved user experience and ensures an easier connection to audio conference bridges. The phone is based on a multi-connectivity platform to leverage the “Bring your own device”...
  • Page 8 TV sets, radios, computers, and microwave ovens to avoid interference. In case Konftel 800 and the corresponding accessories are damaged, the device does not operate normally or exhibits a distinct change in performance, refer for servicing to the qualified service personnel.

  • Page 9: Physical Layout

    OVERVIEW PHYSICAL LAYOUT Figure 1: Front view of Konftel 800 The following table lists the buttons and the other elements of Konftel 800. Callout number Description Mute buttons Volume down button...

  • Page 10: Connection Layout

    OVERVIEW Callout number Description Volume up button NFC tag Touch screen LED status indicators CONNECTION LAYOUT Figure 2: Connection layout of Konftel 800 The following table lists the sockets and ports available on Konftel 800 for connection.

  • Page 11: Dimensions

    PoE/Ethernet connection socket USB Type A Micro-USB Type B Audio expansion ports Kensington® security lock port NFC tag for Bluetooth DIMENSIONS The following table shows the dimensions of Konftel 800. Parameter Dimension 326.41 mm Width 369.87 mm Length 74.7 mm...

  • Page 12: Icons

    OVERVIEW ICONS Icons on the home screen of Konftel 800 Icon Name Description To check the call list. The phone provides the following Recent information about the calls: • . View the phone number of the contact. Number • . View the information when the phone received Date the call.
  • Page 13 OVERVIEW Icon Name Description To indicate the built-in NFC tag. Other icons of Konftel 800 Icon Name Description To indicate the phone off-hook status and answer an Make Call incoming call. Answer To indicate the phone on-hook status and end a call.
  • Page 14 OVERVIEW Icon Name Description To type in capital letters. Caps To delete an unneeded number or letter. Delete To mark whether the characters must stay visible to the Visibility user, for example, when logging in with the password. To mark whether the characters must stay invisible to Invisibility the user, for example, when logging in with the password.

  • Page 15: Led Status Indicators

    To move to subsections of a section. Arrow Right To indicate an active USB connection. Connected Konftel Unite To show the connection of the phone to Konftel Unite. connected To indicate that the phone is in a daisy chain mode. Daisy Chain Mode...

  • Page 16: Specifications

    Active Bluetooth connection. Flashing blue The phone is in Bluetooth ® pairing mode. LEDs off The phone is inactive. SPECIFICATIONS The following table lists the specifications that Konftel 800 supports: Name Description Power • PoE 802.3af • PoE 802.3at •...
  • Page 17 Functional keypad and dial pad • LED indicators for call and connectivity status Mobile app Konftel Unite. With the app, you can access your mobile phone contact book and calendar. The app is available for free at AppStore and Google Play...

  • Page 18: Chapter 3: Telephony Operations

    TELEPHONY OPERATIONS REGULAR PHONE CALLS You can make and manage regular phone calls with Konftel 800. Regular call is a traditional telephony option when two persons are speaking over the phone. Konftel 800 supports the following regular phone call operations: •...

  • Page 19: Answering A Call

    : To ignore the second call, and continue the first call. Hang Up Go on with the call. Konftel 800 stops ringing. Muting and unmuting the microphone during a call About this task Use this procedure to mute the microphone during a call.

  • Page 20: Placing A Call On Hold

    TELEPHONY OPERATIONS The LED color changes from green to red. The other participant cannot hear what you are saying. To unmute the microphone, tap the icon again. Microphone Muted Placing a call on hold About this task Use this procedure to place an active call on hold and then resume the call. Before you begin Start a call.

  • Page 21: Clearing Call History

    TELEPHONY OPERATIONS Clearing call history About this task Use this procedure to clear the call history in the call list on Konftel 800. Note that after 30 seconds of inactivity, the phone stops displaying the pop-up window. Before you begin Ensure you have at least one call on the call list.

  • Page 22: Setting Up A Conference Call

    93. • Konftel 800 and two external participants using OPUS or iLBC. Here, the total weight of external participants is 100. The phone does not allow for the total weight to exceed 100. If the total weight is greater than 100, the phone rejects the last participant who attempts to join the conference.

  • Page 23: Adding A Participant To A Conference Call

    TELEPHONY OPERATIONS when the called party answers. Conference The phone displays the conference call window and starts the conference call. The conference call window displays the names or numbers of the participants on the call and a call timer. Adding a participant to a conference call About this task Use this procedure to add participants to an ongoing conference call.

  • Page 24: Talking To A Participant Of A Conference Call Privately

    TELEPHONY OPERATIONS Tap the icon to put the participant on hold. On Hold The phone activates the icon to demonstrate that the procedure is On Hold complete. Tap the icon again for the participant to rejoin the conference call. On Hold Talking to a participant of a conference call privately About this task Use this procedure to talk privately with a participant of a conference call.

  • Page 25: Splitting A Conference Call

    BLUETOOTH® CALLS You can use Konftel 800 to handle the phone calls coming to your mobile device. This functionality is available when you pair the phone with your mobile device, and the two devices are in a connected state.

  • Page 26: Handling Incoming Bluetooth® Calls

    Handling incoming Bluetooth® calls About this task You can use Konftel 800 to handle calls coming to your mobile device if the two devices are in a paired and connected state. When you receive an incoming call on your mobile device, the LEDs on Konftel 800 start flashing green, the phone rings and displays the caller ID and the following message: Incoming Call.

  • Page 27: Handling Outgoing Bluetooth® Calls

    Handling outgoing Bluetooth® calls About this task You can use Konftel 800 to handle calls coming from your mobile device if the two devices are in a paired and connected state. When you make a call from your mobile device, the LEDs on Konftel 800 are steady green. The phone plays ringback tone generated by your mobile device and displays the following message: Calling.

  • Page 28: Making A Call To A Contact

    Match Found. You can try to find the contact again by typing the name differently. Making a call to a contact About this task Use this procedure to make a call to a contact from your phone book with Konftel 800. Procedure On the phone screen, tap the icon.

  • Page 29: Call Transfer

    Optional: Select the phone number you need and proceed with a call. Optional: Repeat the contact search procedure to find a contact card. CALL TRANSFER Konftel 800 supports the feature for you to direct an ongoing phone Call Transfer call to another person. The transfer can be attended or unattended.

  • Page 30: Making An Unattended Call

    TELEPHONY OPERATIONS Before you begin Make sure you are on an active call. Procedure Tap the icon. Arrow Right The phone displays the side menu. This menu shows the contact number for the transfer, the buttons. Attended Transfer Unattended Transfer The other person is on hold during the transfer procedure.

  • Page 31: Caller Information Presentation

    Call Transfer The phone transfers the call to the transfer target. CALLER INFORMATION PRESENTATION Konftel 800 displays the calling person information. For example, you can see the contact name or phone number. This information is available on the Incoming , and screens.

  • Page 32: Chapter 4: Settings Configuration And Management

    SETTINGS CONFIGURATION AND MANAGEMENT CONFIGURATION OF KONFTEL 800 You can configure the settings directly on Konftel 800. The user can modify the basic settings, such as the phone name, language, key tone, startup sound, and ring level. Ask your administrator for support if you need to configure other settings.

  • Page 33: Configuring The Phone Settings On The Phone

    After you made the choices, return to the home screen. Depending on what parameters you change, the phone restarts the application or reboots. Phone settings description The following table lists the basic settings of Konftel 800 available on the phone in Settings > Phone Name Description...
  • Page 34 Portuguese • Dutch • Simplified Chinese The characters on the Konftel 800 keyboard match the selected language for all languages except Simplified Chinese. For Simplified Chinese, Konftel 800 uses English keyboard layout. To choose from six volume levels and mode. The...

  • Page 35: Sleep Mode

    Konftel 800 supports USB only user mode. With this feature, the conference phone can operate with no SIP account and SIP register configured. In USB only user mode Konftel 800 acts as a speakerphone that the user can use to conduct virtual meetings and listen to audio files.
  • Page 36 The following settings are available in USB only user mode: • Status • Phone • Konftel Unite • Bluetooth • Admin Login When Konftel 800 shows either the or the USB Connected Bluetooth icon on the idle home screen, the phone displays time on the connection status bar.

  • Page 37: Chapter 5: Connectivity

    CONNECTIVITY CONNECTION TO OTHER DEVICES Konftel 800 is based on a multi-connectivity platform and can be connected to a personal computer, a deskphone, and mobile devices. You can connect Konftel 800 to other Bluetooth ® devices by establishing ® ®...

  • Page 38: Managing Voip Calls Through A Pc

    Turn on the PC. • Connect Konftel 800 with the USB receptacle to the PC. • Select Konftel 800 as the audio device in the computer settings. • Run the VoIP software. Procedure In the VoIP software, select the contact to call.
  • Page 39 Konftel Unite application until you end the connection to the Bluetooth ® device. If you connect Konftel 800 to a mobile device using the Konftel Unite application, you cannot connect it to another Bluetooth ® device until you end the connection to Konftel Unite.

  • Page 40: Pairing And Connecting Bluetooth® Devices

    Connected to <your Bluetooth device name>. For example, Connected to My Smartphone. • If Konftel 800 does not retrieve the device name from your Bluetooth ® device, it displays Connected to <your device Bluetooth address>. For example, Connected to 00:11:22:33:FF:EE.

  • Page 41: Connection Between Paired Bluetooth® Devices

    Disconnection ® The connection ends if you manually disconnect Konftel 800 from the Bluetooth device or if the distance between the devices does not allow to maintain the communication. When the Bluetooth ®...

  • Page 42: Removing Bluetooth® Pairing

    Konftel 800 supports bridging all connected devices within the external dial-in conference calls. You can connect Konftel 800 to SIP server using Ethernet and also connect Konftel 800 to a laptop, a deskphone or a PC using USB. Konftel 800 can bridge all these connections together into a combined call.

  • Page 43: Chapter 6: Phone Management Application

    PHONE MANAGEMENT APPLICATION KONFTEL UNITE You can manage your Konftel 800 from a mobile phone or a tablet if you have Konftel Unite installed on the device. Download and install Konftel Unite free from App Store and Google Play like any other application. Use the NFC tag to easily start downloading the application.

  • Page 44: Disconnecting Devices

    If your mobile device displays Konftel 800 you want to connect, tap on the mobile device screen. Connect • If your mobile device does not display Konftel 800 you want to connect, tap and then tap the connection symbol in the upper left corner of your Skip mobile device screen.

  • Page 45: Deleting Pairing

    Checking the calendar and scheduled events About this task Use this procedure to check your calendar on your mobile device with Konftel Unite installed. Then you can arrange calls with the paired Konftel 800 and Konftel Unite. Before you begin You must allow your mobile device with Konftel Unite to connect to your calendar and agenda.

  • Page 46: Participating In A Conference Call From The Calendar

    Starting an unscheduled call About this task Use this procedure to start a call that is not scheduled in the calendar. You will have complete control over Konftel 800 during the call from your mobile device with Konftel Unite installed.

  • Page 47: Managing Contacts

    PHONE MANAGEMENT APPLICATION Before you begin Ensure that Konftel 800 is paired with Konftel Unite. Procedure Do one of the following to choose a number to call: • Select a number from your list. Contacts • Select a number from your list.

  • Page 48: Configuring The Konftel Unite Settings

    The phone displays a connection symbol on the screen. and proceed with configuration. Settings Konftel Unite settings The following table lists the parameters for Konftel 800, which you can set from the Konftel Unite interface: Name Description To enable or disable the connection to Konftel 800. The...
  • Page 49 To select the calendars in the mobile phone from which you Calendars to show want Konftel Unite to take the information. To share information about Konftel Unite with a person that Tell a colleague you want. You can do it by using an email application.
  • Page 50 PHONE MANAGEMENT APPLICATION Name Description To select a log of the events for Konftel Unite. Diagnostics You can send the created log by tapping through an Send email application. The log can be used in troubleshooting. You can also delete the logs from the application by tapping Clear To read information about Konftel Unite features.

  • Page 51: Chapter 7: Features And Accessories

    Arrange a daisy chain with your conference phone and another Konftel 800 or connect Smart Mic expansion microphones. The maximum number of devices connected in a daisy chain is 3. One Konftel 800 phone acts as a central device (a “master”) and one or two other units act as expansion devices (“slaves”).

  • Page 52: Connection Of The Slave Devices To The Master Phone

    Arranging a daisy chain About this task Use this procedure to arrange a daisy chain of one master Konftel 800 phone and one or two slave conference phones or expansion microphones. Before you begin If you arrange the daisy chain made of several conference phones, prepare the connection cables.

  • Page 53: Expansion Microphone Firmware Upgrade

    The phone suggests an automatic upgrade of the expansion microphone firmware when you connect your Smart Mic to Konftel 800. You can connect one or two Smart Mics simultaneously. You can also initiate the expansion microphone firmware upgrade manually.

  • Page 54: Upgrading Two Expansion Microphones

    Optional: To cancel the upgrade, tap In this case, you postpone the upgrade until the phone reboots. Result If the upgrade is complete, the microphone LEDs turn off, and Konftel 800 displays the following message: Upgrade in progress Smart Mic 1: Done Smart Mic 2: N/A In 10 seconds, the pop-up dialog window hides, and the phone enters Idle mode.

  • Page 55: Terminating Expansion Microphone Upgrade

    In this case, you postpone the upgrade until you connect Smart Mic 2 again. Result When the upgrade is complete for Smart Mic 1 and Smart Mic 2 is still upgrading, the LED turns off on Smart Mic 1, and Konftel 800 displays the following message: Upgrade in progress Smart Mic 1: Done...

  • Page 56: Upgrading Smart Expansion Microphone Manually

    Konftel 800 displays the following message: Upgrade in progress Smart Mic 1: 50% Smart Mic 2: Failed When Smart Mic 1 upgrade is complete, its LED turns off, and Konftel 800 displays the following message: Upgrade in progress Smart Mic 1: Done Smart Mic 2: Failed This message disappears in 10 seconds.

  • Page 57: Index

    Index configuration (continued) phone settings application to manage the phone connecting to a deskphone basic settings to a personal computer Bluetooth connection audio streaming deskphone calls laptop deleting pairing other devices disconnecting devices personal computer handling incoming calls using Bluetooth handling outgoing calls connection layout paired devices connection...
  • Page 58 INDEX safety instructions sleep mode muted call Smart Mic automatic upgrade overview manual upgrade 53, upgrade 53, upgrade termination phone book specifications making a call start up sound searching for a contact viewing a contact card phone management application USB cable connection calendar and scheduled events usb only user mode icons...
  • Page 60 Collaboration Solutions. Our audio technology OmniSound is built into all Konftel ® Conference phones and devices. The products are sold globally under the Konftel brand and our headquarters are based in Sweden. Read more about the company and our products at konftel.com.

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