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If you have any questions about using your XELIBRI, visit us
at www.xelibri.com anytime. In addition we have listed
some frequently asked questions and answers below.
Problem
Possible Causes
Phone cannot be
On/Off key not pressed
switched on.
long enough.
Flat battery.
Charging error
Extreme temperature
(charge icon not
(outside 5 to 40 °C)
displayed).
Contact problem.
No mains voltage.
Wrong charger.
Battery faulty or at end
of life.
SIM error.
SIM card not correctly
inserted.
SIM card contacts dirty. Clean the SIM card with a dry
Possible Solution
Press On/Off key for 2 to 5
seconds.
Charge battery. Check
charging indicator in the
display.
Make sure the ambient
temperature is right, wait a
while, then recharge.
Check power supply and
connection to the phone.
Use different mains power
socket, check mains voltage.
Only use original Siemens
accessories.
Replace battery. See p 28.
Check (p 3).
cloth.
Problem
Possible Causes
SIM card with wrong
voltage.
SIM card damaged (e.g.
broken).
No connection to
Signal weak.
network.
Outside GSM range.
SIM card not valid.
New network not
authorised.
Network barring is set. Contact the service provider.
Phone loses
Signal too weak.
network.
Calls not possible. New SIM card inserted. Check for new restrictions.
Credit used up.
Poor sound
Signal too weak.
quality
No entries
Phonebook is full.
possible in Phone-
book.
What if...?
Possible Solution
Use 1.8/ 3v SIM cards only.
Inspect the damage. Return
the SIM card to service
provider.
Move higher, to a window or
open space.
Check service provider
coverage map.
Contact the service provider.
Try manual selection or
select a different network
(p 23).
Switching the phone off and
on may speed up reconnec-
tion.
Load credit.
Avoid covering the internal
antenna (top rear of phone)
with your hand.
Delete entries in Phonebook
(p 13).
25
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