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What if...?
If you have any questions about using your Xelibri, visit us at
www.xelibri.com any time. In addition we have listed
some frequently asked questions and answers below.
Problem
Possible Causes
Phone cannot be
On/Off key not pressed
switched on.
long enough.
Flat battery.
Battery contacts dirty.
See also below under:
"Charging error".
Charging error
Battery totally dis-
(charge icon not
charged.
displayed).
Extreme temperature
(outside 5 to 40 °C).
Contact problem.
No mains voltage.
Wrong charger.
Battery faulty.
28
Possible Solution
Press On/Off key for 2 to 5
seconds.
Charge battery. Check
charging indicator in the
display.
Clean contacts.
1) Plug in charger cable.
2) Wait up to 2 hours until the
charge icon is displayed.
3) Charge battery as usual.
Make sure the ambient tem-
perature is right, wait a while,
then recharge.
Check power supply and con-
nection to the phone. Check
battery and phone contacts,
clean them if necessary, then
insert battery again.
Use different mains power
socket, check mains voltage.
Only use original Siemens
accessories.
Replace battery.
Problem
Possible Causes
SIM error.
SIM card not correctly
inserted.
SIM card contacts dirty. Clean the SIM card with a dry
SIM card with wrong
voltage.
SIM card damaged (e.g.
broken).
No connection to
Signal weak.
network.
Outside GSM range.
SIM card not valid.
New network not au-
thorised.
Network barring is set. Contact the service provider.
Phone loses
Signal too weak.
network.
Calls not possible. New SIM card inserted. Check for new restrictions.
Credit used up.
Poor sound
Signal too weak.
quality
Possible Solution
Check (p 3).
cloth.
Use1.8/ 3 V SIM cards only.
Inspect the damage. Return
the SIM card to service pro-
vider.
Move higher, to a window or
open space.
Check service provider cov-
erage map.
Contact the service provider.
Try manual selection or se-
lect a different network
(p 27).
Switching the phone off and
on may speed up reconnec-
tion.
Load credit.
Avoid covering the internal
antenna (top rear of phone)
with your hand.
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