Yealink FUZE T48G Manual
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Yealink FUZE T48G Manual

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Yealink T48G Training
Fuze Training Department
Copyright 2018 Fuze, Inc. All rights reserved. Information in this document is subject
to change without notice. The software described in this document is furnished
under a license agreement or nondisclosure agreement. The software may be used or
copied only in accordance with the terms of those agreements. No part of this
publication may be reproduced, stored in a retrieval system, or transmitted in any
form or any means electronic or mechanical, including photocopying and recording
for any purpose other than the purchaser's personal use without the written
permission of Fuze, Inc. Fuze, Inc. 2 Copley Place, Suite 7000 Boston, MA 02116,
800.890.1553
1

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Summary of Contents for Yealink FUZE T48G

  • Page 1 Yealink T48G Training Fuze Training Department Copyright 2018 Fuze, Inc. All rights reserved. Information in this document is subject to change without notice. The software described in this document is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of those agreements.
  • Page 2 Training Objectives After attending this training, users should have a basic understanding of: • Overview of the Yealink T48G • Call features, including placing, receiving, and managing calls • Setting up and accessing voicemail • Searching and editing within the contact directory •...

  • Page 3: Phone Overview

    Phone Overview Overview The Yealink T48G desk phone has a backlit, color, LCD touch-screen. This phone supports twelve line appearances. The phone also has a dual-color LED light and supports high-definition (HD) voice on all audio paths (speaker, handset, headset).
  • Page 4 X key cancels actions or rejects incoming calls.
  • Page 5 Note: DSS Keys provide a quick access to the line key screen where the desired line key can be tapped to configure it. There are three types of DSS keys: Line Keys, Programmable Keys and Ext Keys.

  • Page 6: Calls View

    Calls View • Incoming calls will be displayed on Active Call active call screen • Call duration and destination will appear on the screen for the active call • Answering the incoming call will place original call on hold Incoming Call Held Call Copyright 2018, Fuze...
  • Page 7 Training Objectives After attending this training, users should have a basic understanding of: • Overview of the Yealink T48G • Call features, including placing, receiving, and managing calls • Setting up and accessing voicemail • Searching and editing within the contact directory •...

  • Page 8: Placing Calls

    Placing Calls A call can be placed using one of the following methods: • Tap on line extension to access the keypad from the Idle Screen Display • Pick up the handset and enter the contact number, then press , or the Send green key •...

  • Page 9: Answering Incoming Calls

    Answering Incoming Calls Answer incoming calls by: • Picking up the handset • Tapping the soft key • Pressing the Headset key • Pressing the Speakerphone key To answer an incoming call while on an active call, press the Answer soft key;...
  • Page 10 Holding and Muting To place an active call on hold or mute • Press or tap the soft key to place call on hold • Tap the soft key or press again to resume the call • Press during call to Mute voice The LCD screen will indicate the hold or...
  • Page 11 Forwarding Incoming Calls to Another Person Forward allows the passing along of an incoming call to a number or extension without answering the call • Tap the Forward soft key when the phone is ringing • Enter the number to forward the incoming call to, then press , or tap the Forward...

  • Page 12: Silencing Incoming Calls

    Silencing Incoming Calls • Tap the Silence soft key to silence the ringer during an incoming call • Phone will still display the incoming call, allowing the call to be answered Copyright 2018, Fuze...

  • Page 13: Rejecting Incoming Calls

    Rejecting Incoming Calls • Tap the Reject soft key to send calls directly to voicemail Rejected calls will be displayed in History, accessed from the Idle Screen Display Copyright 2018, Fuze...

  • Page 14: Viewing Call History

    Viewing Call History • Tap the icon to view missed, received, and placed calls • The screen display will show all call records • to turn pages • Press to alternatively switch pages • Missed Calls, Placed Calls, Received Calls, Forwarded Calls to view entries •...
  • Page 15 Transferring Calls Attended • Press or tap the soft key - While performing a transfer the caller will be placed on hold • Enter the number to transfer the call to • Press or tap the soft key to complete transfer There is the option of speaking with the party to which the call will be transferred or to...
  • Page 16 Transferring Calls – Unattended • Press or tap the soft key - While performing a transfer the caller will be placed on hold • Enter the number to transfer the call to • Tap the soft key immediately to complete the transfer With an unattended transfer, the original caller ID will pass through to the person receiving the...

  • Page 17: Conference Calls

    Conference Calls Initiate a conference call with two other people • Tap the soft key while on an active call • Enter the number of the second party, then press , or tap the Conference green key • Screen display will show first party on hold •...

  • Page 18: Holding Conference Calls

    Holding Conference Calls • When a conference call is placed on hold, all participants are on hold • No one in a held conference call can hear other participants • Press or tap the soft key to place participants on hold •...

  • Page 19: Ending Conference Calls

    Ending Conference Calls • Tap the soft key to terminate the conference call for all participants Copyright 2018, Fuze...
  • Page 20 Splitting Conferencing Calls • Tap the soft key to place participants on hold on separate call lines • Tap the extension of either party to toggle between calls • Tap the soft key to speak privately with the selected party •...

  • Page 21: Managing A Conference Call

    Managing a Conference Call Managing a conference call is performed from within the screen display • to allow participant to listen, but not speak Manage Conference • to remove participant from the conference call • to mute the conference call Copyright 2018, Fuze...

  • Page 22: Forwarding All Calls

    Forwarding All Calls To enable call forwarding: • Menu • Features • Call Forward Copyright 2018, Fuze...
  • Page 23 Forwarding All Calls • Tap the appropriate forwarding type There are three types of call forwarding: Always Forward forwards all incoming calls Busy Forward forwards calls that arrive when already in a call No Answer Forward forwards all unanswered incoming calls •...
  • Page 24 Training Objectives After attending this training, users should have a basic understanding of: • Overview of the Yealink T48G • Call features, including placing, receiving, and managing calls • Setting up and accessing voicemail • Searching and editing within the contact directory •...

  • Page 25: Setting Up And Accessing Voicemail

    Setting Up and Accessing Voicemail • Press or dial *123 to access the Message Center ‐ This is where voicemail is initially set up and can be configured at any time • When the touch screen alerts to new voice-mail, press or tap the Connect...
  • Page 26 Training Objectives After attending this training, users should have a basic understanding of: • Overview of the Yealink T48G • Call features, including placing, receiving, and managing calls • Setting up and accessing voicemail • Searching and editing within the contact directory •...
  • Page 27 Searching for a Contact Within the Contact Directory • Tap the icon • and enter criteria in field • next to the contact to dial that contact • It is possible to search by first and last name, or by contact extension Copyright 2018, Fuze...

  • Page 28: Adding A Contact

    Adding a Contact • Tap the icon • and enter criteria in field • to accept new contact The newly added contact will be saved in the local directory for the phone Copyright 2018, Fuze...

  • Page 29: Editing A Contact

    Editing a Contact • Tap the icon • to locate contact to edit • Tap the icon to access editing screen • to remove contact from selected directory If deleting, confirmation will be asked for if contact should be deleted Copyright 2018, Fuze...
  • Page 30 Training Objectives After attending this training, users should have a basic understanding of: • Overview of the Yealink T48G • Call features, including placing, receiving, and managing calls • Setting up and accessing voicemail • Searching and editing within the contact directory •...
  • Page 31 Utilizing Do Not Disturb (DND) Do Not Disturb mutes the ring tone and sends all incoming calls to voicemail • Tap the icon • icon on the status bar indicates that is enabled While on DND, there will be no visual indication that a call is being received, other than showing a missed call Copyright 2018, Fuze...

  • Page 32: Adding A Speed Dial

    Adding a Speed Dial • Tap and hold the desired line • Tap the Type dropdown menu • Select Speed Dial • Tap the Label field and enter the contact name by using the dial pad • to enter the contact’s extension Value •...
  • Page 33 Understanding Buddy Lists A buddy list is a list of speed dial users whose status can be monitored from the phone • Indicates that the person is currently available • Indicates the person is currently on a call Copyright 2018, Fuze...
  • Page 34 Utilizing Parking • Press the icon on an available parking space to park an active call • Press the icon to retrieve a parked call from the appropriate parking space Parking spaces in use will have a red icon, while those available will have a green icon Copyright 2018, Fuze...

  • Page 35: Managing Queues

    Managing Queues Queue calls will be presented with caller ID and name of queue Agents can use Custom Extensions (star codes) to login, pause, and logout out of the queue Custom Extensions are unique to each tenant. Fuze reserves some numbers for general use (voicemail, call monitoring, etc.) Copyright 2018, Fuze...
  • Page 36 Training Objectives After attending this training, users should have a basic understanding of: • Overview of the Yealink T48G • Call features, including placing, receiving, and managing calls • Setting up and accessing voicemail • Searching and editing within the contact directory •...
  • Page 37 Knowledge Check True or False? There is only one way to answer an incoming phone call. False False Silencing a call sends the caller immediately to voicemail. In order to transfer a call, a call must first be answered. False Added contacts are only added to the Phone directory.
  • Page 38 Thank You!

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