Page 1 Dell™ Dimension™ 4400 w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Dimension, Inspiron, Latitude, OptiPlex, Dell Precision, DellPlus, and DellNet are trademarks of Dell Computer Corporation; Intel and Pentium are registered trademarks of Intel Corporation;...
Page 3: Table Of Contents
Safety Instructions ......When Using Your Computer Ergonomic Computing Habits When Working Inside Your Computer Protecting Against Electrostatic Discharge 1 Setting Up Connecting a Printer .
Page 4 Video and Monitor Problems If the screen is blank If the screen is difficult to read Sound and Speaker Problems Printer Problems If you cannot print to a parallel port printer If you cannot print to a USB printer Scanner Problems Modem Problems Mouse Problems .
Page 5 E-Mail Problems ......Resolving Other Technical Problems Reinstalling Drivers ......Using the Windows XP Device Driver Rollback Resolving Software and Hardware Incompatibilities Windows XP...
Page 6 Viewing Settings System Setup Screens Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell ......
Page 7 One-Year Limited Warranty (Canada Only) Two-Year Limited Warranty (Canada Only) Three-Year Limited Warranty (Canada Only) "Total Satisfaction" Return Policy (U.S. and Canada Only) One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) Index ........
Page 8 Contents...
Page 9: Safety Instructions
As you use your computer, observe the following safe-handling guidelines. When Using Your Computer CAUTION: Do not operate your computer with any cover(s) (including the computer cover, filler brackets, front-panel inserts, and so on) removed or opened. • To help avoid damaging your computer, be sure that the voltage selection switch is set to match the AC power available at your location: –...
Page 10: Ergonomic Computing Habits
Position your computer so that the monitor and keyboard are directly in front of you as you work. Special shelves are available (from Dell and other sources) to help you correctly position your keyboard.
Page 11 • Adjust the tilt of the monitor, its contrast and brightness settings, and the lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. •...
Page 12: When Working Inside Your Computer
Before you open the computer cover, perform the following steps in the sequence indicated. CAUTION: Do not attempt to service the computer yourself, except as explained in this guide and elsewhere in Dell documentation. Always follow installation and service instructions closely. Turn off the computer (see page 20).
Page 13: Protecting Against Electrostatic Discharge
Ground yourself by touching an unpainted metal surface at the back of the computer before touching anything inside your computer. While you work, periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components.
Page 15: Setting Up
S E C T I O N 1 Connecting a Printer Transferring Information to a New Computer (Windows XP Only) Setting Up a Home and Office Network (Windows XP Only) Turning Off the Computer...
Page 16: Parallel Printer
See the documentation that came with the printer for any recommended preparation procedures, such as: • • • Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections. Parallel Printer Follow the instructions that came with the parallel printer to connect it to the computer.
Page 17: Usb Printer
Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the parallel connector on the printer and snap the two clips into the two notches. parallel connector screws (2) on computer parallel printer cable...
Page 18: Installing The Printer Driver
(see page 94) and ensure that the parallel port is set to operate in bidirectional mode. Setting Up USB connector USB printer cable ® ® Windows desktop, click Run, and type (where is the letter of your CD or DVD drive [usually USB connector on printer...
Page 19: Transferring Information To A New Computer (Windows Xp Only)
To check if your printer driver is installed on a computer running the Windows XP operating system, click the Start button, click Control Panel, click Printers and Other Hardware, and then click View installed printers or fax printers. If your computer runs Windows 2000, click the Start button, point to Settings, and then click Printers.
Page 20: Setting Up A Home And Office Network (Windows Xp Only)
Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. HINT: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP .
Page 21: Windows 2000
Windows 2000 Save and exit any programs and files you have open. Click the Start button, and then click Shut Down. Click the pull-down menu under What do you want the computer to do?. Click Shut down and then click OK. The computer automatically turns off after the shutdown process finishes.
Page 22 Setting Up...
Page 23: Finding Solutions
S E C T I O N 2 Finding Solutions Accessing Help Files Power Problems Start-Up Error Messages Video and Monitor Problems Sound and Speaker Problems Printer Problems Scanner Problems Modem Problems Mouse Problems Keyboard Problems Drive Problems Network Problems ®...
Page 24 Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. Solving Pr oblems See page 26. Get technical assistance from Dell. See page 100. See page 27.
Page 25 See page 28. See page 30. See page 31. See page 34. See page 36. See page 37. See page 37. See page 40. See page 33. See page 41. See page 43. See page 44. See page 46. See page 46. Solving Pr oblems...
Page 26 If the power light is solid amber, the computer is receiving electrical power, but an internal power problem may exist—call Dell for technical assistance (see page 100).
Page 27 2000). To access help files, see page 26. — P E R A T I N G S Y S T E M N O T F O U N D Call Dell for technical assistance (see page 100). —...
Page 28: Video And Monitor Problems
(see page 61) are not green, call Dell for technical assistance (see page 100). for the keyword standby in the Help and Support Center (Help in Windows 2000).
Page 29: If The Screen Is Difficult To Read
If the screen is difficult to read D J U S T T H E C O N T R A S T A N D B R I G H T N E S S came with your monitor for instructions on adjusting the contrast and brightness. O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R system includes a subwoofer, ensure that the subwoofer is at least 2 ft (60 cm) away from the monitor.
Page 30: Sound And Speaker Problems
Windows XP Windows 2000 HINT: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, make sure that you did not turn the player volume down or off. adjust the volume, bass, or treble to eliminate distortion. are connected as shown on the START HERE sheet for your computer and the setup diagram supplied with the speakers.
Page 31: Printer Problems
— See the documentation HINT: If you need technical assistance for your printer, call the printer’s manufacturer (see the documentation that came with the printer for the correct phone number). Dell does not cover the printer’s warranty. Solving Pr oblems...
Page 32: If You Cannot Print To A Usb Printer
Windows XP Windows 2000 by testing it with another device, such as a lamp. If you cannot print to a USB printer cable is connected as described on page 17. supplied with the printer. Solving Pr oblems E R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y Click the Start button.
Page 33: Scanner Problems
Ensure that the scanner HINT: If you need technical assistance for your scanner, call the scanner’s manufacturer (see the documentation that came with the scanner for the correct phone number). Dell does not cover the scanner’s warranty. Solving Pr oblems...
Page 34: Modem Problems
scanner documentation for instructions. HINT: Connect the modem to an analog telephone jack only. The modem does not operate green jack on the modem. (The green line-in jack has either a LINE IN label or a while it is connected to a connector-shaped icon next to it.) Make sure you hear a click when you insert the digital telephone network.
Page 35 E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H Windows XP Click the Start button, and then click Control Panel. Click Printers and Other Hardware.
Page 36: Mouse Problems
C O M P U T E R R E M O V E T H E P O W E R C A B L E C A B L E appear to be nonfunctional. To make the mouse function properly: Pressing the power button does not clear the computer’s settings and does not restore mouse functionality.
Page 37: Keyboard Problems
Click the Start button, and then click My Computer. In Windows 2000, double- click the My Computer icon on the Windows desktop. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.
Page 38: If You Cannot Play A Music Cd Or Install A Program From A Cd
not full or write-protected (locked). See the following illustration. If you cannot play a music CD or install a program from a CD HINT: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect click the speaker icon in the lower-right corner of your screen.
Page 39: If You Cannot Play A Dvd Movie
Click the Start button, and then click My Computer. In Windows 2000, double- click the My Computer icon on the Windows desktop. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.
Page 40: If You Have A Hard Drive Problem
I S K In Windows XP click the Start button, and then click My Computer. In Windows 2000 double-click the My Computer icon on the Windows desktop. Right-click on the drive letter (local disk) that you want to scan for errors, and then click Properties.
Page 41: Microsoft ® Windows ® Error Messages
— H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S See page 49. ® ® I S N O T A C C E S S I B L E H E D E V I C E I S N O T R E A D Y —...
Page 42 trying to open is missing an essential file. To remove and then reinstall the program: Windows XP Windows 2000 Solving Pr oblems R E Q U I R E D . D L L F I L E W A S N O T F O U N D Click the Start button.
Page 43: General Program Problems
A program crashes E E T H E S O F T W A R E D O C U M E N T A T I O N maintain websites with information that may help you to solve the problem. A program stops responding N D T H E P R O G R A M Simultaneously press <Ctrl><Shift><Esc>.
Page 44: A Program Is Designed For An Earlier Windows Operating System
A program is designed for an earlier Windows operating system Windows XP provides a Program Compatibility Wizard that configures a program to run in an environment more similar to older Windows operating system environments. If you have a problem with your Internet connection Solving Pr oblems U N T H E R O G R A M...
Page 45 U R N O F F C A L L W A I T I N G C A T C H P H O N E for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. Windows XP Click the Start button, and then click Control Panel.
Page 46 Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Dell Technical Support Policy" on page 98 for a description of the hardware and software support provided by Dell.
Page 47 NOTICE: The Dell | Support website and the Dell Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. A driver is a software program that allows a hardware device controller to function properly and to communicate with the computer.
Page 48: Using The Windows Xp Device Driver Rollback
HINT: The ResourceCD displays drivers only for hardware that Dell installed at the time of purchase. If you installed any additional hardware, To view other contents on the ResourceCD: those drivers may not be displayed by the ResourceCD. If those...
Page 49: Windows Xp
Windows XP and Windows 2000 IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. Windows XP To check for conflicts on a computer running Windows XP: Click the Start button, and then click Control Panel. Click Performance and Maintenance, and then click System.
Page 50: Windows 2000
Windows 2000 To check for conflicts on a computer running Windows 2000: You can also use the Windows 2000 Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help. Click Troubleshooting and Maintenance on the Contents tab, click Windows 2000 troubleshooters, and then click Hardware.
Page 51 Windows XP provides a System Restore feature that allows you to return your computer to an earlier operating state if changes to the computer’s hardware or software (including new hardware or program installations), or other system settings, have left the computer in an undesirable operating state.
Page 52: Creating A Restore Point
System Restore is enabled on your new computer. However, if you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: Creating a Restore Point Using the Windows XP System Restore Wizard In Windows XP you can manually create restore points or you can use the System Restore Wizard to create the restore points for you.
Page 53: Restoring The Computer To An Earlier Operating State
Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver, first try using Device Driver Rollback. If that is unsuccessful, then use System Restore. NOTICE: Before restoring the computer to an earlier time, save and close all open files and close all open programs.
Page 54: Undoing The Last System Restore
The Operating System CD provides options for reinstalling your Windows XP operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.
Page 55: Reinstalling Windows Xp
When the blue Dell logo appears, press <F12> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down the computer and try again. Use the arrow keys to select the CD-ROM option, and then press <Enter>.
Page 56 The Operating System CD provides options for reinstalling your Windows 2000 operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.
Page 57 When the Windows 2000 Setup screen appears, ensure that the To setup Win2000 now, press ENTER option is highlighted. Then press <Enter>. Read the information in the License Agreement screen, and then press <F8> to continue. When the Windows 2000 Professional Setup screen appears, use the arrow keys to select the Windows 2000 partition option that you want.
Page 58 Solving Pr oblems...
Page 59: Front And Back View Of The Computer
S E C T I O N 3 Front and Back View of the Computer Reattaching the Front Door and Hinge Arms Opening the Computer Cover Looking Inside Your Computer Adding Cards Removing Cards Adding Memory Replacing the AGP Card Adding a Second Hard Drive Adding Other Drives Closing the Computer Cover...
Page 60 Adding Parts CD volume control dial CD headphone jack floppy drive light power button CD activity light CD drive eject button floppy drive eject button hard drive light...
Page 61 Windows license label headphone connector USB connectors power connector voltage selection switch keyboard connector serial connector parallel connector diagnostic lights USB connectors microphone connector line-out connector line-in connector HINT: damage to your computer, the front door is designed to "break away" if it is lifted up too far.
Page 62 To prevent damage to your computer, the front door is designed to "break away" if it is lifted up too far. If the front door breaks away, you might need to reattach both the front door and the hinge arms. Reattaching the Front Door Adding Parts Shut down the computer (see page 20).
Page 63 Reattaching the Hinge Arms CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Your Computer" on page 12. Shut down the computer (see page 20). Disconnect the power cable from your computer. Remove the front door, if it is attached.
Page 64 Adding Parts Lift both hinge arms to the horizontal position. Use the two view slots to align the pivot bar with the two pivot-bar slots. view slots (2) hinge arms in horizontal position NOTICE: Using excessive force to pull the hinge arms into place may damage the arms or the front panel.
Page 65 After the hinge arms clip into place, lower and raise the arms two or three times to properly seat them. Reattach the front-panel insert. Reconnect the power cable to your computer. Reattach the front door as described on page 62. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Your...
Page 66 release button Adding Parts NOTICE: Ensure that there is sufficient space to support the open cover—at least 30 cm (1 ft) of desk top space. Lay the computer on its side so that the arrow on the bottom of the computer points up.
Page 67 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Your Computer" on page 12. NOTICE: Be careful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board. drive cables (page 81) power cables...
Page 68 floppy drive CD drive connector connector (FLOPPY) (SEC IDE) page 81 main power connector (MAIN POWER) standby power light (CR3F1) memory module connectors (DIMM 0, DIMM 1) page 74 microprocessor fan connector (J1D2) microprocessor connector (J1D1) 12-V power connector (J4B1) On computers with the optional telephony modem Adding Parts System Board...
Page 69 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Your Computer" on page 12. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. The computer’s card connectors allow you to install different types of devices such as modems, network adapters, and video cards.
Page 70 HINT: The AGP card is removed from the following two illustrations to provide a better view of the inside of your computer. card bracket securing lever back of computer Adding Parts Insert the card into the connector. card slot connector system board...
Page 71 Ensure that the card is fully seated in the connector. bracket caught outside of slot bracket within slot back of computer Lower the plastic securing lever. Connect any cables that should be attached to the card. See the card documentation for information about the card cable connections.
Page 72 securing lever card bracket Adding Parts CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Your Computer" on page 12. Shut down the computer (see page 20). Turn off any attached devices and disconnect them from their electrical outlets.
Page 73 To remove the card, grasp the card by the top corners and lift it out. If the card is difficult to remove, gently ease the card back and forth to remove it from the connector. securing lever filler bracket in empty card-slot opening back of computer If you are not replacing the card, install a filler bracket in the empty...
Page 74 You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, see "Memory type" under "Memory" on page 91. HINT: Memory purchased from Dell is covered under your computer warranty. Adding Parts CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Your...
Page 75 To insert a module, press out the securing clip at each end of the memory module connector. memory module connectors securing clips (2) notches (2) memory module connector cutouts (2) step 7 step 8 step 9 Align the notches on the bottom of the module with the crossbars in the connector.
Page 76 Adding Parts Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector. Press firmly on the ends of the module until it snaps into place. During most installations, the securing clips snap into the cutouts at each end of the module.
Page 77 Press the card clip lever on the side of the AGP card to release the card from the slot connector, and remove the card. AGP card card clip lever AGP card clip slot connector NOTICE: Visually inspect the position of the securing clips on the memory connectors and make sure that they are secured in the vertical position in the cutouts on the ends of the memory modules (see page 75).
Page 78 Your computer includes one hard drive. To add a second hard drive: HINT: Two sets of rails are attached to the inside of the computer cover. Use the two longer rails on 5.25-inch drives. Use the shorter rails for 3.5-inch drives. Rails for a second hard drive are attached inside the hard- drive bay.
Page 79 Reconnect the power cable and the data cable to the back of the first hard drive. Gently slide the new hard drive into the upper bay until you hear a click. Connect a power cable to the drive. NOTICE: Match the colored strip on the cable with pin 1 on the drive. rail tabs (2) second hard drive in upper bay...
Page 80 HINT: Your computer uses cable-select drive cables. This means that the device connected to the end connector of the drive cable is the master device and the device connected to the middle connector is the slave device. Be sure that the jumper setting on the new device is set for "cable select"...
Page 81: Inch Devices
Ensure that the rail tabs are positioned at the back of the drive. Open the computer cover (see page 65). HINT: Drives sold by Dell come with their own operating software and documentation. After you install a drive, refer to the...
Page 82 Adding Parts To remove the front panel insert, carefully press the panel out from the inside of the computer. securing tabs (4) front-panel insert securing tab drive-bay cover panel front panel insert remove front panel insert through here...
Page 83 Gently slide the drive into the bay until you hear a click. Connect a power cable to the drive. See the documentation that came with the drive for instructions on connecting a drive cable to the drive and system board. power cable rail tabs (2) drive...
Page 84: Inch Devices
3.5-Inch Devices Adding Parts Connect your computer and devices to their electrical outlets, and turn them on. NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer. See the documentation that came with the drive for instructions on installing any software required for drive operation.
Page 85 To remove the drive-bay cover panel, press the four tabs and pull the insert away from the panel. remove front panel insert through here securing tabs (4) front-panel insert securing tab drive-bay cover panel front panel insert Remove the two shorter, green plastic rails from the inside of the computer cover.
Page 86 Adding Parts Gently slide the drive into the bay until you hear a click. Carefully replace the front panel insert. You do not need to replace the drive-bay cover panel. Connect a power cable to the drive. rail tabs drive drive bay...
Page 87 See the documentation that came with the drive for instructions on connecting a drive cable to the drive. power cable Connect your computer and devices to their electrical outlets, and turn them on. NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer.
Page 88 Adding Parts...
Page 89: Specifications
S E C T I O N 4 Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Information Limited Warranties and Return Policy...
Page 90 Microprocessor Microprocessor type L1 cache L2 cache System Information System chip set DMA channels Interrupt levels System BIOS chip System clock Expansion Bus Bus types Bus speed AGP connector AGP connector size AGP connector data width (maximum) AGP bus protocols PCI connectors PCI connector size PCI connector data width...
Page 91 Memory Architecture DDR SDRAM Memory connectors Memory capacities 128-, 256-, and 512-MB non-ECC DDR SDRAM Minimum memory 128 MB Maximum memory 1 GB Memory type DDR (non-ECC) BIOS address F8000h Drives Externally accessible two 5.25-inch bays two 3.5-inch bays Internally accessible two bays for 1-inch–high IDE hard drives Available devices ATA-66 or ATA-100 Ultra DMA hard drive,...
Page 92 Ports and Connectors (continued) Internally accessible: Audio Audio controller Video Video controller Controls and Lights Power control Power light Hard-drive access light Diagnostic code lights Power DC power supply: Backup battery Present only on computers with integrated audio capabilities. Appendix Primary IDE channel 40-pin connector on PCI local bus Secondary IDE channel...
Page 93 Physical Height x Width x Depth 42.5 x 18.1 x 44.7 cm (16.7 x 7.1 x 17.6 inches) Weight 12.7 kg (28 lb) Environmental Temperature: Operating 10° to 35°C (50° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating...
Page 94 Certain changes might make your computer work incorrectly. Turn on (or restart) your computer. When the blue Dell logo appears, press <Del> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Windows computer and try again.
Page 95 System Setup Screens The system setup screens are organized into the following sections: • The menu bar at the top provides access to the main program screens: – Main provides settings for the basic computer configuration. – Advanced provides detailed settings for some computer features. –...
Page 96 If you forget your supervisor or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten password(s). Appendix CAUTION: Before you begin this procedure, follow the safety instructions listed in "When Working Inside Your Computer" on page 12.
Page 97 CAUTION: Before you begin this procedure, follow the safety instructions listed in "When Working Inside Your Computer" on page 12. A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years. If you have to repeatedly reset time and date information after turning on the computer, replace the battery.
Page 98 Dell, as well as the verification of appropriate functionality of the computer and all Dell- installed hardware.
Page 99: Definition Of "Dell-Installed" Software And Peripherals
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstand- ard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.
Page 100: Contact Numbers And Addresses
See "Dell Technical Support Policy" on page 98 for a description of the hardware and software support provided by Dell. Contact Numbers and Addresses Country (City)
Page 101 Country Code: 43 Home/Small Business Customer Care City Code: 1 Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Barbados General Support Belgium (Brussels) Technical Support International Access Code: 00 Customer Care...
Page 102 Country (City) International Access Code Country Code City Code Canada (North York, Ontario) International Access Code: 011 Cayman Islands Chile (Santiago) Country Code: 56 City Code: 2 China (Xiamen) Country Code: 86 City Code: 592 Colombia Costa Rica Appendix Department Name or Service Area, Website and E-mail Address Automated Order-Status System AutoTech (Automated technical support)
Page 103 Czech Republic (Prague) Technical Support International Access Code: 00 Customer Care Country Code: 420 City Code: 2 TechFax Switchboard Website: support.euro.dell.com E-mail: czech_dell@dell.com Denmark (Horsholm) Technical Support International Access Code: 00 Relational Customer Care Country Code: 45 Home/Small Business Customer Care...
Page 104 Department Name or Service Area, Website and E-mail Address Home and Small Business Technical Support Customer Care Switchboard Switchboard (Alternative) Sales Fax (Alternative) Website: support.euro.dell.com E-mail: support.euro.dell.com/fr/fr/emaildell/ Corporate Technical Support Customer Care Switchboard Sales Website: support.euro.dell.com E-mail: support.euro.dell.com/fr/fr/emaildell/ Technical Support...
Page 105 Home User Customer Care Country Code: 353 Small Business Customer Care City Code: 1 Corporate Customer Care Sales SalesFax Switchboard Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Italy (Milan) Home and Small Business International Access Code: 00 Technical Support Country Code: 39 Customer Care...
Page 106 Technical Support (Dimension™ and Inspiron™) Technical Support Outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support Outside of Japan (Dell Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service Customer Care Business Sales Division (Up to 400 employees)
Page 107 International Access Code: 00 Home/Small Business Sales (Brussels, Belgium) Country Code: 352 Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium) Website: support.euro.dell.com E-mail: tech_be@dell.com Macau Technical Support Country Code: 853 Customer Service (Penang, Malaysia) Transaction Sales...
Page 108 General Support Technical Support Customer Care Home/Small Business Sales Home/Small Business Sales Fax Corporate Sales Corporate Sales Fax Switchboard Website: support.euro.dell.com E-mail: tech_nl@dell.com Home and Small Business Government and Business Sales General Support Area Codes, Local Numbers, and Toll Free Numbers...
Page 109 Technical Support International Access Code: 00 Relational Customer Care Country Code: 47 Home/Small Business Customer Care Switchboard Fax Technical Support (Upplands Vasby, Sweden) Fax Switchboard Website: support.euro.dell.com E-mail: nor_support@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Panama General Support Peru General Support...
Page 110 Website and E-mail Address Technical Support Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales Technical Support Customer Care Sales Switchboard Website: support.euro.dell.com E-mail: dell_za_support@dell.com Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) Home and Small Business Technical Support Customer Care Sales Switchboard Website: support.euro.dell.com...
Page 111 Fax Technical Support Sales Website: support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Switzerland (Geneva) Technical Support (Home and Small Business) International Access Code: 00 Technical Support (Corporate)
Page 112 Corporate Customer Care Preferred Accounts (500-5000 employees) Customer Care Central Government Customer Care Local Government Customer Care Home/Small Business Sales Corporate/Public Sector Sales Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Area Codes, Local Numbers, and Toll Free Numbers 1-800-805-8035 0870 908 0500 0870 908 0800...
Page 113 Automated Order-Status System International Access Code: 011 AutoTech (For portable and desktop computers) Country Code: 1 Dell Home and Small Business Group (For portable and desktop computers): Customer Technical Support (Return material authorization numbers) Customer Technical Support (Home sales purchased via http://www.dell.com)
Page 114: Returning Items For Warranty Repair Or Credit
Appendix Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. Include a copy of the invoice and a letter describing the reason for the return.
Page 115 Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits. If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. Dell computers are designed, tested, and classified for their intended electromagnetic environment.
Page 116: Regulatory Information
EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at http://accessories.us.dell.com. Most Dell computers are classified for Class B environments. However, the inclusion of certain options can change the rating of some configurations to Class A.
Page 117 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: • This device may not cause harmful interference. • This device must accept any interference received, including interference that may cause undesired operation. Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules.
Page 118: Battery Disposal
Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site. Appendix • Model number: DHM • Company name: Dell Computer Corporation One Dell Way Round Rock, Texas 78682 USA...
Page 119: Nom Information (Mexico Only)
Mexican standards (NOM): Exporter: Dell One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A.
Page 120: Información Para Nom (Únicamente Para México)
Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Embarcar a: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col. Peñon de los Baños 15520 México, D.F.
Page 121: One-Year Limited Warranty (U.s. Only)
Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software;...
Page 122 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
Page 123: Two-Year Limited Warranty (U.s. Only)
If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
Page 124 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
Page 125 You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...
Page 126 If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
Page 127: Three-Year Limited Warranty (U.s. Only)
Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software;...
Page 128 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
Page 129 You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...
Page 130: Four-Year Limited Warranty (U.s. Only)
If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
Page 131 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
Page 132 Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell's Exchange Policy in effect on the date of the exchange.
Page 133: One-Year Limited Warranty (Canada Only)
If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell's Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the limited warranty period in order for the repairs to be covered by the limited warranty.
Page 134 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
Page 135: Two-Year Limited Warranty (Canada Only)
If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
Page 136 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
Page 137 The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...
Page 138: Three-Year Limited Warranty (Canada Only)
If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
Page 139 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
Page 140 The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...
Page 141 If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
Page 142: Total Satisfaction" Return Policy (U.s. And Canada Only)
If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice.
Page 143: One-Year End-User Manufacturer Guarantee (Latin America And The Caribbean Only)
Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of one year from the original purchase date.
Page 144 Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.
Page 145: Index
49 contact numbers, 100 cover closing, 87 opening, 65 crashes, 43 Dell support policy, 98 display. See monitor drivers reinstalling, 47 drives adding, 78, 81 fixing problems, 37 DVD drive fixing problems, 39 e-mail...
Page 146 I n d e x floppy drive fixing problems, 37 front door, 60 reattaching, 62 hard drive adding a second hard drive, 78 fixing problems, 40 help file accessing, 26 Internet fixing problems, 44 IRQ conflicts, 49 keyboard fixing problems, 37 memory adding, 74 connectors, 68...
Page 147 System Restore, 51, 54 system setup program, 94 technical assistance telephone numbers and addresses, 100 warranty repair or credit, 114 Tell Me How help file accessing, 26 troubleshooting, 24 turning off the computer, 20 video fixing problems, 28 video memory connector, 68 volume adjusting, 30...
Page 148 I n d e x Index...

Dell Dimension 4400 Owner's Manual

Setting up

2 Solving Problems

3 Adding Parts

Index

Quick Links

Related Manuals for Dell Dimension 4400

Summary of Contents for Dell Dimension 4400

Table of Contents