Ford Flex 2018 Owner's Manual page 444

My preset positions recall but my profile
does not.
My profile recalls but my preset positions
do not.
I lost a keyfob.
I lost all profiles.
Flex (TP3) , enUSA, Edition date: 201801, Second Printing
SYNC
Personal Profiles
Issue
3
Possible cause and solution
The keyfob being used is not linked to a
profile.
The wrong keyfob is being used.
A button other than unlock or remote start
is being pressed on a linked keyfob.
The Personal Profile was deleted.
Personal Profiles is turned off.
The vehicle is in motion.
The preset positions are the same as the
Guest or previously active profile.
Unlink and relink your keyfob in the
Personal Profiles menu. You may need to
see your authorized dealer.
Keyfobs had been erased and reprogramed.
This could happen if you let dealership add
a new keyfob to replace lost one.
Master Reset had been performed without
your acknowledgement.
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