Ford 2013 Warranty Manual
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Ford 2013 Warranty Manual

Except f-650/750, hybrid and electric vehicles
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2013 Model Year
(Except F-650/750, Hybrid and Electric Vehicles)

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  • Page 1 2013 Model Year (Except F-650/750, Hybrid and Electric Vehicles)
  • Page 2 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center. In the United States:...

  • Page 4: Table Of Contents

    Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? Do Warranties Apply In Other Countries? 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2013-MODEL VEHICLE Limitations And Disclaimers What Is Covered? What Is Not Covered? 4. IN ADDITION ...
  • Page 5 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 8. NOISE EMISSIONS WARRANTY 9. FORD EXTENDED SERVICE PLAN 10. BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM 11. STATE WARRANTY ENFORCEMENT LAWS 12. IMPORTANT INFORMATION ABOUT AMBULANCE CONVERSIONS...

  • Page 6: Introduction

    Customer Relationship Center at 1-800-392-3673. This booklet explains in detail the warranty coverages that apply to your 2013-model car or light truck. If you bought a previously owned 2013-model vehicle, you are eligible for any remaining warranty coverages.

  • Page 7: Important Information You Should Know

    2. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost - the services of the BBB AUTO LINE program.

  • Page 8: Who Pays For Warranty Repairs

    Owner’s Manual. Your Ford or Lincoln dealership, or Ford or Lincoln Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership looks forward to meeting your every service need to maximize your satisfaction with your vehicle.

  • Page 9: Do Warranties Apply In Other Countries

    • it was originally purchased through the Ford Export Operations Military Sales Program; or • it was originally sold or leased by Ford Motor Company or one of its dealers in the United States or U.S. Federalized Territories, and it was originally registered/licensed and operated in the United States, U.S.

  • Page 10: The New Vehicle Limited Warranty For Your 2013-Model Vehicle

    No person, including Ford employees or dealers, may modify or waive any part of these warranties. Ford and its dealers reserve the right to make changes in or additions to vehicles built or sold by them at any time without incurring any obligation to make the same or similar changes or additions to vehicles previously built or sold.
  • Page 11 Ford shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services. You may have some implied warranties. For example, you may have an...
  • Page 12 Ford vehicle. Some states do not allow Ford to limit how long an implied warranty lasts or to exclude or limit incidental or consequential damages, so the limitation and exclusions described above may not apply to you.

  • Page 13: What Is Covered

    QUICK REFERENCE: WARRANTY COVERAGE This chart gives a general summary of your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information. For each type of coverage, the chart shows two measures: •...
  • Page 14 12-15. When making warranty repairs on your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured or other parts that are authorized by Ford, at the discretion of Ford or the Ford dealership. Nothing in this warranty should be construed as requiring defective parts to be replaced with parts of a different type or design than the original part, so long as the vehicle functions properly with the replacement part.
  • Page 15 Ford Motor Company dealership for refund consideration. When making warranty repairs on your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured or other parts that are authorized by Ford. In certain instances, Ford may authorize repairs at other than Ford dealer facilities.
  • Page 16 Transmission: all internal parts, clutch cover, seals and gaskets, torque converter, transfer case (including all internal parts), transmission case, transmission mounts; Front-Wheel Drive: axle shafts, bearings (front and rear), center support bearing, drive shafts, final drive housing (including all internal parts), hubs-automatic front locking (four-wheel drive), locking rings (four-wheel drive), seals and gaskets, universal and constant velocity joints;...

  • Page 17: What Is Not Covered

    (for example, but not limited to exhaust and intake systems) • the installation or use of a non-Ford Motor Company part (other than a certified emissions part) or any part (Ford or non-Ford) designed...
  • Page 18 tires, roll bars, cellular phones, alarm systems, automatic starting systems and performance-enhancing powertrain components or software and performance ‘‘chips’’ Damage Caused by Use and/or the Environment The New Vehicle Limited Warranty does not cover surface rust, deterioration and damage of paint, trim, upholstery, and other appearance items that result from use and/or exposure to the elements.
  • Page 19 * Ford will replace or adjust certain maintenance items when necessary, free of charge during a limited period: • Wiper blade replacements will be provided during the first six months in service, regardless of miles driven. • Wheel alignments and tire balancing will be provided during the first 12 months or 12,000 miles in service, whichever occurs first.
  • Page 20 (page 34) • Aftermarket parts or components, sometimes installed by Ford Motor Company or an authorized Ford dealership, may not be covered by the New Vehicle Limited Warranty. Any damage caused to Ford components due to the failure of aftermarket parts (other than a...

  • Page 21: In Addition

    Program (unless you are driving a daily rental unit). Under this program, Ford will cover: • Towing to the nearest Ford Motor Company dealership, or towing to your selling dealership if within 35 miles • Flat tire change (vehicle must have useable spare) •...

  • Page 22: Federal Requirements For Emissions Warranties

    5. Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. The warranties are: • Emissions Defects Warranty • Emissions Performance Warranty...
  • Page 23 EMISSIONS DEFECT WARRANTY COVERAGE During the warranty coverage period, Ford Motor Company warrants that: • your vehicle or engine is designed, built, and equipped to meet - at the time it is sold - the emissions regulations of the U.S.
  • Page 24 EMISSIONS PERFORMANCE WARRANTY COVERAGE Under Emissions Performance Warranty Coverage, Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts - any emissions control device or system, if you meet all of the following conditions: •...

  • Page 25: What Is Covered

    WHAT IS COVERED? For your vehicle if these parts contain an emissions-related defect, they are covered by both the Emissions Defect Warranty and the Emissions Performance Warranty. • Air Flow Sensor • Fuel Filler Cap and Neck Restrictor (non-diesel only) •...

  • Page 26: What Is Not Covered

    Emissions Defect Warranty, contact your dealer. WHAT IS NOT COVERED? Ford Motor Company may deny you emissions warranty coverage if your vehicle or a part does not contain an emissions-related defect or has failed because of abuse, neglect, improper maintenance, unapproved modifications, or any items included in What Is Not Covered?, pages 12-15.

  • Page 27: California Requirements For Emissions Warranties

    6. California requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows the emission warranty that Ford Motor Company provides for your vehicle under the emissions control warranty in accordance with the regulations of the California Air Resources Board.
  • Page 28 * Subject to change, the following states have adopted and are enforcing California emission warranty regulations: - Passenger Car & Light-duty Trucks (up to 8,500 pounds GVWR) - Arizona, California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, Oregon, Pennsylvania, Rhode Island, Vermont and Washington (NOTE: New York adopted California emissions standards, but not the California Emissions Warranty;...
  • Page 29 For 3 years or 50,000 miles (whichever first occurs): 1. If your vehicle fails a Smog Check inspection, all necessary repairs and adjustments will be made by Ford to ensure that your vehicle passes the inspection. This is your emission control system PERFORMANCE WARRANTY.
  • Page 30 For 15 years or 150,000 miles (whichever first occurs): 1. If an emissions-related part on your vehicle is defective, the part will be repaired or replaced by Ford. This is your emissions control system DEFECTS WARRANTY. 2. If your vehicle fails a Smog Check inspection, all necessary repairs and adjustments will be made by Ford to ensure that your vehicle passes the inspection.

  • Page 31: What Is Covered

    WHAT IS COVERED? If the parts on the following list contains a defect that affects emissions, they are covered by the Defects Warranties. • Air Flow Sensor • Fuel Filler Cap and Neck Restrictor (non-diesel only) • Air/Fuel Feedback Control •...
  • Page 32 COVERAGE FOR 2013 MODEL VEHICLES (GVWR OF 14,000 LBS. OR LESS) UNDER LONG TERM DEFECTS WARRANTY (Coverage for up to 7 years/70,000 miles, whichever first occurs) Engine Size/Vehicle Line Part Name Catalytic Converter Cam Timing Assembly X X(1) X(1) X(1)

  • Page 33: What Is Not Covered

    NOTE: If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Your Ford Motor Company dealer maintains a complete list of covered parts. For more details about the specific parts that are covered by the Defects Warranty, contact your dealer.

  • Page 34: Federal And California Requirements

    Ford nor your dealer is responsible. If a question about Emissions Performance Warranty coverage is referred to Ford Motor Company, you will be notified by Ford Motor Company in writing if your claim for warranty coverage is denied.
  • Page 35 PROPER MAINTENANCE PRESERVES YOUR WARRANTY If you do not maintain your vehicle properly, Ford may have the right to deny you warranty coverage. To have repairs made under this warranty, you may have to show that you have followed Ford’s instructions on properly maintaining and using...

  • Page 36: Noise Emissions Warranty

    Ford, was designed, built and equipped to conform at the time it left Ford’s control with all applicable U.S. EPA Noise Control Regulations.

  • Page 37: Ford Extended Service Plan

    • extended protection after your Bumper to Bumper Warranty expires. You may purchase Ford ESP from any Ford Motor Company dealer or visit our website at Ford-ESP.com. There are several Ford ESP plans available in various time, distance and deductible combinations. Each plan is tailored to fit your own driving needs, including reimbursement for towing and rental vehicles.

  • Page 38: Better Business Bureau (Bbb Auto Line Program

    10. The Better Business Bureau (BBB) AUTO LINE Program (U.S. Only) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined on the first page of the Customer Assistance section, you may be eligible to participate in the BBB AUTO LINE program.

  • Page 39: State Warranty Enforcement Laws

    The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires that you first send us a written notification of any defects or non-conformities that you have experienced with your vehicle.
  • Page 40 You may determine whether the vehicle is equipped with the Ford Ambulance Prep Package by inspecting the information plate on the driver’s rear door pillar. You may determine whether the ambulance manufacturer has followed Ford’s recommendations by contacting the ambulance manufacturer of...
  • Page 41 DW7J 19T201 AA January 2012 First Printing Warranty Guide Litho in U.S.A.

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