Ford Flex 2018 Owner's Manual page 436

Issue
This is a device-
dependent feature.
Bluetooth audio The device is not
does not connected.
stream.
The device is in a bad
state.
Your music files may not
contain the correct artist,
song title, album or genre
information.
The file may be
corrupted.
SYNC 3 does
The song may have
not recognize
copyright protection that
music that is on
does not allow it to play.
my device.
The file format is not
supported by SYNC 3.
The device needs to be
re-indexed.
The device has a lock
screen enabled.
When I connect
my device, I
sometimes do This is a device limitation.
not hear any
sound.
Flex (TP3) , enUSA, Edition date: 201801, Second Printing
SYNC
USB and Bluetooth Stereo issues
Possible cause
433
3
Possible solution
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
Try switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Make sure that all song details are popu-
lated.
Try replacing the corrupt file with a new
version.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
Convert the file to a supported format. See
Entertainment (page 386).
Update media index. See Settings (page
415).
Make sure your device is unlocked before
connecting it to SYNC 3.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.