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BT 1020 User Manual

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8423 Hub Phone 1020 Iss.3 [1]
12/10/07
12:25
Page 1
Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423
User guide

BT Hub Phone 1020

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Summary of Contents for BT 1020

  • Page 1: Bt Hub Phone 1020

    8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 1 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 User guide BT Hub Phone 1020...
  • Page 2 8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Welcome… to your BT Hub Phone 1020 Digital Cordless Handset • Hi-Definition Sound Black and white graphic display with back light •...
  • Page 3 8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 This user guide provides you with all the information you need to get the most from your phone. This phone has been designed to work with BT Total Broadband and BT Broadband Talk.

  • Page 4: Table Of Contents

    Call transfers ......19 Your BT Broadband Talk bill ... . .19 Making and receiving multiple calls .
  • Page 5 BT Helpdesk ......45 BT 118 500 ......45 Withhold number .
  • Page 6 If you have to return your BT Hub Phone 1020 ....73 Technical information ....74 R&TTE .

  • Page 7: Getting Started

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Getting started Location You need to place your BT Hub Phone in the charger cradle and then place both handset and charger cradle in the BT Home Hub to set it up.
  • Page 8 8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Getting started IMPORTANT The hub must be plugged into the mains power socket at all times. IMPORTANT You can leave your handset in the...
  • Page 9 8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 On the handset: Screen prompts on the handset will help guide you through the registration process – it’s easy! will appear on screen. Press OK.

  • Page 10: Standby Display

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Getting started Clock The clock on the front screen will disappear if any missed calls or the keypad lock are displayed.

  • Page 11: Getting To Know Your Phone

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Getting to know your phone Handset buttons Redial/Vol/Scroll Up/Pause In standby, press and release to access the redial list, page 30.

  • Page 12: Navigating The Menus

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Getting to know your phone Option buttons Soft Key 1 Soft Key 2 Press to go back one level in Back a menu.

  • Page 13: Menu Map

    Mobile Delete all Melody External Calls Internal Calls Ring Volume * Please note that there are other directory enquiries services available. Please refer to bt.com for BT 118 500 pricing information. 12/10/07 12:25 Page 13 Handset settings Ear Volume Handset Name (default BTphone)

  • Page 14: Making Calls With Bt Broadband Talk

    12/10/07 12:25 Page 14 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Making calls with BT Broadband Talk As part of your BT Total Broadband subscription, you get access to BT Broadband Talk which gives you free UK evening and weekend calls (up to one hour) over your broadband connection.
  • Page 15 8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Making and receiving calls with BT Broadband l l a r c i t l i s l l s l l...
  • Page 16 8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 16 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Making calls with BT Broadband Talk To see BT Broadband Talk call charges: visit www.bt.com/broadbandtalk and go to the ‘what it costs’...

  • Page 17: Hi Def Calls

    No more hogging the phone… with BT Broadband Talk you can make more than one phone call at the same time. You can have 2 calls going on at the same time via the BT Hub phone handsets and a third call using a phone plugged into...
  • Page 18 12/10/07 12:25 Page 18 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Making calls with BT Broadband Talk If you also have a videophone or BT Soft Phone associated with your BT Broadband Talk number you can also use them to make simultaneous calls up to a total of 4 calls across all your BT Broadband Talk phones.

  • Page 19: Call Quality

    8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 19 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Making calls with BT Broadband Talk Call quality Usual call quality using BT Broadband Talk should be better than...

  • Page 20: Making And Receiving Multiple Calls

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Making calls with BT Broadband Talk Making and receiving multiple calls Independent of Hub l l a r c i t l i...
  • Page 21 8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Phone in back of hub Incoming call 1 All phones ring, call waiting on the device you picked up your incoming call 1 on.

  • Page 22: Frequently Asked Questions

    8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:25 Page 22 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Making calls with BT Broadband Talk Frequently asked questions: What happens to service in the event of power or...
  • Page 23 12/10/07 12:25 Page 23 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Making calls with BT Broadband Talk Emergency Location Information is captured and passed to the Emergency Services for use in the case of an emergency call being made via the service.
  • Page 24 8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Making calls with BT Broadband Talk 12/10/07 12:25 Page 24 What numbers can I call? Any person in the UK •...

  • Page 25: Using The Phone

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Using the phone Switching the handset power on/off Press and hold Press and hold to switch the handset back on again.

  • Page 26: Receiving Calls

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Using the phone When you receive a call, the handset will ring the selected ringer melody. Auto-talk If you have switched auto-talk off...

  • Page 27: Earpiece Volume

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 To switch to handsfree during a call At any time during the call, to toggle between handsfree mode and handset mode, press...

  • Page 28: Secrecy

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Using the phone The default setting is OFF. 12/10/07 12:25 Page 28 Secrecy During a call, you can mute the microphone so that you can talk to someone nearby without your caller hearing you.

  • Page 29: Redial

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 To switch key lock on: Press and hold KEYPAD LOCKED is displayed. To switch key lock off: Press Unlock PRESS # TO UNLOCK KEYS Press to unlock the handset.

  • Page 30: Redial A Number

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Using the phone If a name/number match is found in the phonebook the name will be displayed instead of the number.

  • Page 31: Delete A Redial Number

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Delete a redial number Press to access the redial list. Press to scroll and display the number you want and press...

  • Page 32: Save A Redial List Number To The Phonebook

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Using the phone If you decide not to delete all calls list entries, press to exit and return to standby. You can enter a name of up to 12 characters.

  • Page 33: Phonebook

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Phonebook Store a phonebook entry You can use the phonebook to store up to 150 entries. For each entry you can store a name together with home, work and mobile numbers.

  • Page 34: Character Map

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Phonebook Entering names: For example, to enter the name Tom: Press for T. Press three times for O. Press for M.

  • Page 35: Dial A Phonebook Entry

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Dial a phonebook entry From standby: Press to access the phonebook. Names Press to select FIND ENTRY to the entry you want.
  • Page 36 8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Phonebook 12/10/07 12:25 Page 36 Via the menu: Press to access the menu. Menu Press to scroll and display to select.

  • Page 37: Edit A Phonebook Entry

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Edit a phonebook entry 1. Press to access the phonebook. Names 2. Press to select FIND ENTRY display the entry you want.

  • Page 38: Store A Phonebook Entry With An Assigned Ring

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Phonebook As you press a sample of each melody is played. Storing a phonebook entry with an assigned ringtone means that you know who is ringing when the phone is set to a distinctive ring.

  • Page 39: Delete All Phonebook Entries

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Press DELETE <ENTRY>? Press to confirm. Press to return to standby. Delete all phonebook entries Press to access the menu. Menu...

  • Page 40: Caller Display And The Calls List

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Caller Display and the calls list BT Broadband Talk has automatic presentation of the caller’s number. Caller information not available Occasionally the telephone number of the caller is not available and cannot therefore be displayed.
  • Page 41 8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 From standby: Press to access the Calls list. The most recently received call details are displayed. Press repeatedly to scroll through the list.

  • Page 42: Save A Calls List Entry To The Phonebook

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Caller Display and the calls list Press Clear to delete incorrect characters and then press confirm. The name can be up to 12 characters.

  • Page 43: Delete All Calls List Entries

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Delete all calls list entries Press to access the menu. Menu Press to scroll and display press Press to display is displayed, press RECEIVED CALLS is displayed.

  • Page 44: Call Waiting

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Caller Display and the calls list Call Waiting is set automatically, you can turn this feature off by using #43#. When you turn Call Waiting off you will hear a beep.

  • Page 45: Bt Calling Features

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 BT Calling Features * Please note that there are other directory Services available. Please refer to bt.com for pricing information. 12/10/07...

  • Page 46: Handset Settings

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Handset settings To exit and return to the idle display at any time, press repeatedly. Back 12/10/07 12:26 Page 46 You can choose a range of settings to suit your personal preferences.

  • Page 47: Naming A Handset

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Naming a handset Each handset registered to the base is assigned a number. You can give a handset a name to match the user or location e.g.

  • Page 48: Auto-Talk

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Handset settings The default setting is ON. 12/10/07 12:26 Page 48 Auto-talk When you receive a call, if the handset is on the cradle you can answer it by lifting the handset off the cradle, this is called auto-talk.

  • Page 49: Beep Tones

    8423 Hub Phone 1020 Iss.3 [1] Beep tones Your BT Hub Phone 1020 handset emits beeps to alert you to certain situations. You can set the handset to beep: • As confirmation each time a handset button is pressed (key beeps).

  • Page 50: To Switch Low Battery Beeps On/Off

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Handset settings 12/10/07 12:26 Page 50 Press to select is displayed. SAVED Press repeatedly to return to the idle screen. Back...

  • Page 51: To Switch Out Of Range Beeps On/Off

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 To switch out of range beeps On/Off During a call, if the handset moves out of communication range with the base you will hear a warning beep to alert you to move closer to the base for improved reception and to avoid being disconnected.

  • Page 52: To Change The Call Ringer Volume

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Handset settings You can also adjust the volume level during a call using the buttons. 12/10/07 12:26 Page 52 Handset ring tones and volume You have a choice of 10 ringtones and 5 volume levels (or you can switch the ringer OFF).

  • Page 53: To Change The Ringtone

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 To change the ring tone Press to access the menu. Menu Press to scroll and display press EXTERNAL CALLS INTERNAL CALLS to confirm.

  • Page 54: Hub Base Settings

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Hub base settings To exit and return to the idle display at any time, press Back repeatedly. When you reset to default this doesn't include calls list or phone book contents.
  • Page 55 8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Press until SYSTEM PIN is displayed. Enter your old 4 digit PIN then press OLD PIN is displayed. Enter a new 4 digit PIN and press NEW PIN is displayed.

  • Page 56: Time Settings

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Time settings Please note: If you are on the latest Hub firmware the time and date is set automatically. If you are not then follow the simple manual steps opposite.

  • Page 57: To Set An Alarm

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Enter the login information: username admin; password admin Click CONFIGURATION Click in the horizontal menu on the right CONFIGURE Tick the auto-configuration box.

  • Page 58: To Cancel An Alarm Setting

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Time settings 12/10/07 12:26 Page 58 Scroll to , press ALARM ON/OFF Press to select the type of alarm press Enter the time in 24 hour format, using 2 digits for the hour and 2 for the minutes (e.g.

  • Page 59: To Silence The Alarm

    8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 59 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Time settings To silence the alarm When the alarm time is reached, the alarm will sound and will be displayed.

  • Page 60: Using Additional Handsets

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Using additional handsets 12/10/07 12:26 Page 60 You can register up to five BT Hub phone 1020 handsets to your BT home hub.
  • Page 61 8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Press the wireless association button. After 3 seconds the phone LED starts to flash. Press on the handset. The display shows REGISTERING HANDSET.

  • Page 62: Making Internal Calls

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Using additional handsets If an incoming call is received whilst you are on an internal call you hear Call Waiting beeps. If you end the...

  • Page 63: Transferring Calls

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Transferring calls You can transfer an external call to another handset registered to your BT Hub Phone 1020 if no other calls are in progress.
  • Page 64 8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Using additional handsets Each digit of the PIN code will be displayed as a for security reasons. Press if you enter an Clear incorrect digit.

  • Page 65: Software Upgrades

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Software upgrades Automatic software upgrade Your BT Home Hub checks regularly for handset software upgrades. If there is a new version of software available it will send a message to any registered handsets needing to be upgraded.

  • Page 66: Manual Software Upgrade

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Software upgrades When the handset is on the charger and the software is being upgraded, you will not be able to use the handset to receive calls.

  • Page 67: Rescue Mode

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Rescue mode If the upgrade was unsuccessful, or if the handset was lifted from the charger during the upgrade for more than 90 seconds, the user can initiate a new upgrade of the handset software from the hub manager.

  • Page 68: Help

    Many common problems are caused by incorrect connections. Please reboot your hub by turning it on and off (from the mains) and check that your BT Hub Phone 1020 has been correctly set up before ringing the Helpline. You can also restart the Hub by logging into the advanced settings and selecting the option to restart/return to factory settings.
  • Page 69 To make a call you must always include the full area code, even if calling locally, e.g. 0208, 0207, 01702 Does my computer need to be on to make BT Broadband Talk calls? No, it doesn’t but your BT Home Hub must be switched on and your phone light steady green.
  • Page 70 What happens when I make emergency calls? If you make an emergency call to 999 or 112 from your BT Broadband Talk line, the Hub will automatically use your standard telephone line. This is a safety measure to ensure the emergency services can identify your location, if necessary.

  • Page 71: General Information

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 General information Safety IMPORTANT This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

  • Page 72: Cleaning

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 General information Cleaning Simply clean the handset and hub with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product.

  • Page 73: Guarantee

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Guarantee Your BT Hub Phone 1020 digital cordless telephone is guaranteed for a period of 12 months from the date of purchase.

  • Page 74: Technical Information

    8423 Hub Phone 1020 Iss.3 [1] Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 General information For your records Date of purchase: Place of purchase: Serial number: For guarantee purposes proof of purchase is required so please keep your receipt.
  • Page 75 8423 Hub Phone 1020 Iss.3 [1] 12/10/07 12:26 Page 75 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423...
  • Page 76 12/10/07 12:26 Page 76 Hub Phone 1020 – Issue 3 – Edition 1 – 05.10.07.07 – 8423 Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions...

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