BT HUB PHONE 1020 User Manual
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BT HUB PHONE 1020 User Manual

BT HUB PHONE 1020 User Manual

For use with broadband talk
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User guide
BT Hub Phone 1020
for use with BT Broadband Talk

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  • Page 1 All manuals and user guides at all-guides.com User guide BT Hub Phone 1020 for use with BT Broadband Talk...
  • Page 2 Broadband Talk comes included with BT Total Broadband, so there is no extra line rental to pay. It comes with Evening and Weekend (or Anytime) calls to UK landlines and great rates on calls abroad.
  • Page 3 You need to have a • Need help? BT Broadband Talk account. If you have any problems setting up or using your BT Hub Phone You will need your 1020 please refer to the detailed instructions within this booklet Broadband Talk number and (including the Help section at the end).

  • Page 4: Table Of Contents

    ..... . .33 Your BT Broadband Talk bill ... . .20 Making and receiving multiple calls .
  • Page 5 Dial a phonebook entry ....36 BT 118 500 ......46 Edit a phonebook entry .
  • Page 6 Receiving internal calls ....63 BT Hub Phone 1020 ....75 Technical information .

  • Page 7: Getting Started

    All manuals and user guides at all-guides.com Getting started Location You need to place your BT Hub Phone in the charger cradle WARNING Do not place your BT Hub Phone 1020 and then place both handset and charger cradle in the BT in the bathroom or other humid areas.
  • Page 8 BT Hub Phone connect the handset to the charger handset. Insert the 2 x AAA connected to the BT Home Hub to receive new upgrades. You will be asked rechargeable batteries to do this when there is new software.
  • Page 9 All manuals and user guides at all-guides.com Getting started On the handset: Battery performance The charge capacity of rechargeable Screen prompts on the handset will help guide you through batteries will reduce with time as they wear out, giving the handset less the registration process –...

  • Page 10: Standby Display

    All manuals and user guides at all-guides.com Getting started Clock Standby display The clock on the front screen will Clock disappear if any missed calls or the keypad lock are displayed. Battery status icon Range icon Handset name and number The handset number is related to the number of handsets you have registered to the Hub.

  • Page 11: Getting To Know Your Phone

    All manuals and user guides at all-guides.com Getting to know your phone Handset buttons Redial/Vol/Scroll Up/Pause Right In standby, press and release to access the redial To position cursor during navigation. list, page 30-31. Soft Key 2 During a call, press to increase the earpiece In standby mode or during a call, press volume, page 28.

  • Page 12: Navigating The Menus

    Getting to know your phone Navigating the menus Option buttons Your BT Hub Phone 1020 handset has a menu system to guide you through the handset and setting options. Refer to the menu map on the next page for the available options.

  • Page 13: Menu Map

    Work Default Settings Mobile Delete all Time Settings Alarm On/Off Date Melody External Calls Time Internal Calls Ring Volume * Please note that there are other directory enquiries services available. Please refer to bt.com for BT 118 500 pricing information.

  • Page 14: Making Calls With Bt Broadband Talk

    • No PC required Talk if you have not done so already. Step 2: Check your equipment All you need is a broadband connection, a BT Home Hub or router and your Hub Phone. Step 3: Activate 3.1 Check the green light on the hub or router is steady and the dial tone on the handset is a higher pitch than a regular phone line.

  • Page 15: Making And Receiving Calls

    Making and receiving calls Once you’ve got BT Broadband Talk set up, all calls made with your BT Hub Phone will use BT Broadband Talk. You can also have a phone plugged into the back of the hub which will...
  • Page 16 All manuals and user guides at all-guides.com Making calls with BT Broadband Talk There is an option within the Hub Making and receiving calls with BT Broadband Talk manager to set incoming landline calls (from your standard phone number) to ring on your Hub Phone.
  • Page 17 Remember if you do this you won’t be taking advantage of BT Broadband Talk rate. How do I know BT Broadband Talk is set up on my Hub? The ‘Phone’ icon on the front of your hub will be lit up, a solid green colour and you will hear a higher pitched dial tone than normal dial tone.

  • Page 18: Hi Def Calls

    No more hogging the phone… with BT Broadband Talk you can make more than one phone call at the same time. You can have 2 calls going on at the same time via the BT Hub phone handsets and a third call using a phone plugged into...
  • Page 19 Making calls with BT Broadband Talk If you also have a videophone or BT Soft Phone associated with your BT Broadband Talk number you can also use them to make simultaneous calls up to a total of 4 calls across all your BT Broadband Talk phones.

  • Page 20: Call Quality

    Your BT Broadband Talk bill Broadband Talk can be added onto to your existing phone bill. If you have your calls itemised any calls you make using BT Broadband Talk will be listed in a separate section on your bill.

  • Page 21: Making And Receiving Multiple Calls

    All manuals and user guides at all-guides.com Making calls with BT Broadband Talk Making and receiving multiple calls Independent of Hub Independent of Hub Softphone l e t l l a r c i t l i Videophone HS 1...
  • Page 22 All manuals and user guides at all-guides.com Making calls with BT Broadband Talk Phone in back of hub Hub handsets Soft phone Videophone All phones ring. Incoming call 1 All phones ring, call waiting on the device you picked up your incoming call 1 on.

  • Page 23: Frequently Asked Questions

    BT does not currently support number portablilty. What happens when I make emergency calls? If you make an emergency call to 999 or 112 from your BT Broadband Talk line, the Hub will automatically use your standard telephone line.
  • Page 24 Emergency Services for use in the case of an emergency call being made via the service. The location information captured is limited to the address of the BT telephone line. Important: if there’s a power failure, your BT Hub Phone and/or DECT cordless phone will not work.
  • Page 25 BT directory enquiries 118500/505 • Emergency services • You cannot call: the operator, non-BT directory enquiries, • 101 (non-emergency calls, ie. Community support and anti- social behaviour), directory enquiries for disabled customers, short code numbers like 150, 151 dial-up Internet service...

  • Page 26: Using The Phone

    Preparatory dialling (pre-dial) calls list (page 41). To see the number on the display before dialling use pre-dial. When using BT Broadband Talk you need to use the full dialling number. Pre-dial numbers can be up to 20 digits long.

  • Page 27: Receiving Calls

    Hi-dS provides both sides of your conversation. richer sound quality on calls over your BT Broadband Talk service. To make a handsfree call Press listen for the dial tone then dial the number. You will hear it being dialled over the loudspeaker.

  • Page 28: Earpiece Volume

    All manuals and user guides at all-guides.com Using the phone To switch to handsfree during a call To end a handsfree call, press At any time during the call, to toggle between handsfree mode and handset mode, press To change the earpiece volume using Earpiece volume the handset menu, see page 47.

  • Page 29: Secrecy

    All manuals and user guides at all-guides.com Using the phone Secrecy During a call, you can mute the microphone so that you can talk to someone nearby without your caller hearing you. During your call, press is displayed and Secrecy SECRECY your caller cannot hear you.

  • Page 30: Redial

    All manuals and user guides at all-guides.com Using the phone To switch key lock on: While key lock is switched on, it is still possible to make calls to emergency Press and hold and the icon numbers (999/112). KEYPAD LOCKED is displayed.

  • Page 31: Redial A Number

    All manuals and user guides at all-guides.com Using the phone To redial a number If a name/number match is found in the phonebook the name will be From standby: displayed instead of the number. If you have dialled the same number Press to access the redial list.

  • Page 32: Delete A Redial Number

    All manuals and user guides at all-guides.com Using the phone Delete a redial number Press to access the redial list. Press to scroll and display the number you want and press Options Press to scroll to , then press DELETE CALL is displayed and the display goes back to the CALL DELETED redial list or standby if no more redial numbers are stored.

  • Page 33: Save A Redial List Number To The Phonebook

    All manuals and user guides at all-guides.com Using the phone Save a redial list number to the phonebook If you decide not to delete all calls list entries, press No to exit and Press to access the redial list. return to standby. Press to scroll and display the number you want to save and press...

  • Page 34: Phonebook

    All manuals and user guides at all-guides.com Phonebook Store a phonebook entry You can use the phonebook to store up to 150 entries. For each entry you can store a name together with home, work and mobile numbers. Stored numbers can be up to 20 digits and stored names up to 12 characters long.

  • Page 35: Character Map

    . , : ; ! ? ¡ ¿ ‘ “ 1 space . , : ; ! ? ¡ ¿ ‘ “ 1 BT Broadband Talk Tip When using BT Broadband Talk you to change between upper and lower numeric case. always need to store the number with the national dialling code.

  • Page 36: Dial A Phonebook Entry

    All manuals and user guides at all-guides.com Phonebook Dial a phonebook entry Pressing will scroll forward alphabetically through the phonebook From standby: entries. Pressing will scroll backwards Press to access the phonebook. Names alphabetically through the phonebook entries. Press to select then press to scroll FIND ENTRY...
  • Page 37 All manuals and user guides at all-guides.com Phonebook Via the menu: Press to access the menu. Menu Press to scroll and display and press NAMES to select. Press to scroll and display and press FIND ENTRY to select. Press to scroll to the entry you want. Or, to search alphabetically: Enter the first letter of the name you want using the keypad, then scroll to the exact entry using...

  • Page 38: Edit A Phonebook Entry

    All manuals and user guides at all-guides.com Phonebook Edit a phonebook entry 1. Press to access the phonebook. Names You can also access the phonebook via the menu, see previous page. 2. Press to select then press FIND ENTRY display the entry you want. 3.

  • Page 39: Store A Phonebook Entry With An Assigned Ring

    All manuals and user guides at all-guides.com Phonebook Store a phonebook entry with an assigned ring. Press to access the phonebook. Names Press to select then press to scroll FIND ENTRY and display the entry you want. Press then use to display As you press a sample of...

  • Page 40: Delete All Phonebook Entries

    All manuals and user guides at all-guides.com Phonebook Press is displayed. DELETE <ENTRY>? Press to confirm. is displayed. DELETED Press to return to standby. Delete all phonebook entries Press to access the menu. Menu Press to scroll and display NAMES press to select.

  • Page 41: Caller Display And The Calls List

    Press to scroll and display CALLS LISTS therefore be displayed. press In this case, your BT Hub Phone 1020 is displayed, press to display the will show one of the following RECEIVED CALLS explanatory messages: calls list.
  • Page 42 All manuals and user guides at all-guides.com Caller Display and the calls list From standby: If the time on your handset is not correct you will not see the correct Press to access the Calls list. time that a call was received. To set the time on the Hub, see page 57.

  • Page 43: Save A Calls List Entry To The Phonebook

    All manuals and user guides at all-guides.com Caller Display and the calls list Save a calls list entry to the phonebook Press to access the Calls list. The most recently received call details are displayed. Press repeatedly to scroll to the entry you want. Date and time is displayed.

  • Page 44: Delete All Calls List Entries

    All manuals and user guides at all-guides.com Caller Display and the calls list Delete all calls list entries Press to access the menu. Menu Press to scroll and display CALLS LISTS press Press to display and press DELETE CALLS LIST is displayed, press If you decide not to delete all calls list RECEIVED CALLS...

  • Page 45: Call Waiting

    All manuals and user guides at all-guides.com Caller Display and the calls list Call Waiting You will hear a beep every 5 seconds if an incoming call Call Waiting is set automatically, you can turn this feature off by using arrives while you are already on the phone.

  • Page 46: Bt Calling Features 1571

    All manuals and user guides at all-guides.com BT Calling Features By using the BT globe menu your BT Hub Phone 1020 gives you easy access to a range of BT features. These are: • 1571 – Voicemail for BT Broadband Talk •...

  • Page 47: Handset Settings

    All manuals and user guides at all-guides.com Handset settings To exit and return to the idle display at You can choose a range of settings to suit your any time, press Back repeatedly. personal preferences. Adjust the earpiece volume There are 5 volume levels to choose from. Press to access the menu.

  • Page 48: Naming A Handset

    All manuals and user guides at all-guides.com Handset settings Naming a handset Each handset registered to the base is assigned a number. You can give a handset a name to match the user or location e.g. . The name can be up to 8 characters long. DAVE OFFICE The number is given automatically and cannot be changed.

  • Page 49: Auto-Talk

    All manuals and user guides at all-guides.com Handset settings Auto-talk When you receive a call, if the handset is on the cradle you The default setting is ON. can answer it by lifting the handset off the cradle, this is called auto-talk.

  • Page 50: Beep Tones

    All manuals and user guides at all-guides.com Handset settings Beep tones Your BT Hub Phone 1020 handset emits beeps to alert you to certain situations. You can set the handset to beep: • As confirmation each time a handset button is pressed (key beeps).

  • Page 51: To Switch Low Battery Beeps On/Off

    All manuals and user guides at all-guides.com Handset settings Press to select then press is displayed. SAVED Press repeatedly to return to the idle screen. Back To switch low battery beeps On/Off During a call, if the battery charge level is low you will hear a warning beep every 30 seconds to alert you that the batteries need recharging.

  • Page 52: To Switch Out Of Range Beeps On/Off

    All manuals and user guides at all-guides.com Handset settings To switch out of range beeps On/Off During a call, if the handset moves out of communication range with the base you will hear a warning beep to alert you to move closer to the base for improved reception and to avoid being disconnected.

  • Page 53: To Change The Call Ringer Volume

    All manuals and user guides at all-guides.com Handset settings Handset ring tones and volume You have a choice of 10 ringtones and 5 volume levels (or you can switch the ringer OFF). You can select a different ring tone for external calls (calls from an external incoming number) or internal calls (calls from another handset).

  • Page 54: To Change The Ringtone

    All manuals and user guides at all-guides.com Handset settings To change the ring tone Press to access the menu. Menu Press to scroll and display MELODY press is displayed, press EXTERNAL CALLS INTERNAL CALLS to confirm. Press until appropriate is displayed RINGTONE and press is displayed.

  • Page 55: Hub Base Settings

    Hub. This is because the Hub controls the system PIN. Your BT Hub Phone 1020 has a system PIN code which you will need to change various settings. The default code is 0000. You may want to change this to prevent unauthorised changes to your settings.
  • Page 56 All manuals and user guides at all-guides.com Hub base settings Press until is displayed and press SYSTEM PIN is displayed. Enter your old 4 digit PIN then press OLD PIN As you enter the PIN number, each digit is displayed as for security reasons.

  • Page 57: Time Settings

    All manuals and user guides at all-guides.com Time settings Setting the time You can set the time in your Hub, so that all handsets show the right time: Go to a computer that is connected to your Hub (wired or Please note: If you are on the latest Hub firmware wireless) and open the Hub Manager: click the icon on your...

  • Page 58: To Set An Alarm

    APPLY Your Hub is now set to the correct time. Alarm You can use your BT Hub Phone 1020 handset as an alarm Remember to ensure your time is set correctly in the hub as per the clock. You can set a single alarm. When an alarm is set the instructions in section,'Setting icon will be displayed when in standby mode.

  • Page 59: To Cancel An Alarm Setting

    All manuals and user guides at all-guides.com Time settings Scroll to , press to select. ALARM ON/OFF Press to select the type of alarm press Enter the time in 24 hour format, using 2 digits for the hour and 2 for the minutes (e.g. for 10.54pm, press 2, 2, 5, 4) then press to save the alarm.

  • Page 60: To Silence The Alarm

    All manuals and user guides at all-guides.com Time settings To silence the alarm When the alarm time is reached, the alarm will sound and will be displayed. The alarm will ring for 1 minute ALARM unless stopped. When the alarm sounds, press .

  • Page 61: Using Additional Handsets

    You can register up to five BT Hub phone 1020 handsets to your BT home hub. You can use up to two BT Hub phones at any one time to make calls. See page 14-22 for more information about using the handsets with BT Broadband Talk.
  • Page 62 All manuals and user guides at all-guides.com Using additional handsets Press the wireless association button. After 3 seconds the If your handset is already registered to phone LED starts to flash. a base, the symbol will be shown to the right of the base number. Press on the handset.

  • Page 63: Making Internal Calls

    Using additional handsets Internal calls Making internal calls You can make internal calls between two BT Hub phone handsets If an incoming call is received whilst you are on an internal call you hear that are registered to your hub. This can only occur if there are no Call Waiting beeps.

  • Page 64: Transferring Calls

    All manuals and user guides at all-guides.com Using additional handsets Transferring calls You can transfer an external call to another handset registered to your BT Hub Phone 1020 if no other calls are in progress. During an external call: Press and the number of the other handset.
  • Page 65 All manuals and user guides at all-guides.com Using additional handsets Press Menu to access the menu. Press to scroll and display REGISTRATION press Press until is displayed and press DE-REGISTER to select. is displayed. Enter the PIN code using the Each digit of the PIN code will be SYSTEM PIN displayed as a...

  • Page 66: Software Upgrades

    All manuals and user guides at all-guides.com Software upgrades Automatic software upgrade Your BT Home Hub checks regularly for handset software If you have several handsets around the home and want to upgrade all of upgrades. If there is a new version of software available it will send them, you don't need to change the a message to any registered handsets needing to be upgraded.

  • Page 67: Manual Software Upgrade

    All manuals and user guides at all-guides.com Software upgrades When the handset is on the charger Manual software upgrade and the software is being upgraded, you will not be able to use the handset If new software is available and you selected to upgrade later, to receive calls.

  • Page 68: Rescue Mode

    All manuals and user guides at all-guides.com Software upgrades Rescue mode If the upgrade was unsuccessful, or if the handset was lifted Rescue mode is applied when a handset appears dead because the from the charger during the upgrade for more than 90 handset was removed while seconds, the user can initiate a new upgrade of the handset upgrading.

  • Page 69: Help

    Broadband Talk account before attempting to make a call. You will need your Broadband Talk number and password which were sent to you in an email from BT (and in the Account Summary letter if you are a new BT Broadband customer).
  • Page 70 BT Broadband Talk account before attempting to make a call. You will need your BT Broadband talk number and password which were sent to you in an email from BT (and in the Account Summary letter if you are also a new BT Broadband customer).
  • Page 71 To make a call you must always include the full area code, even if calling locally, e.g. 0208, 0207, 01702 Does my computer need to be on to make BT Broadband Talk calls? No, it doesn’t but your BT Home Hub must be switched on and your phone light steady green.
  • Page 72 What happens when I make emergency calls? If you make an emergency call to 999 or 112 from your BT Broadband Talk line, the Hub will automatically use your standard telephone line. This is a safety measure to ensure the emergency services can identify your location, if necessary.

  • Page 73: General Information

    Hydride (NiMH) rechargeable batteries. Never use other batteries or conventional alkaline batteries. Hearing aid They could lead to a short circuit or destroy the Please note that the BT Hub Phone 1020 works by battery casing. sending radio signals between the handset and base. •...

  • Page 74: Cleaning

    All manuals and user guides at all-guides.com General information Product disposal instructions Cleaning Simply clean the handset and hub with a damp (not The symbol shown here and on the product wet) cloth, or an anti-static wipe. Never use means that the product is classed as Electrical or household polish as this will damage the product.

  • Page 75: Guarantee

    Your BT Hub Phone 1020 digital cordless telephone is returning it, please read the ‘Help’ section beginning guaranteed for a period of 12 months from the date on page 69, or contact the BT Hub Phone 1020 of purchase. Helpline on 0800 111 4567, Lines are open 24 Subject to the terms listed below, the guarantee will hours, 7 days a week.

  • Page 76: Technical Information

    Telecommunications Terminal Equipment Directive 1999/5/EC. (See page 55 for more information) Declaration of Conformance Hereby, Thomson Telecom, declares that this BT Hub Phone 1020 is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. The Declaration of Conformance for the BT Hub Phone 1020 is published on the website: www.bt.com...
  • Page 77 All manuals and user guides at all-guides.com...
  • Page 78 Nothing in this publication forms any part of any contract. © British Telecommunications plc 2009. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Designed and produced by The Art & Design Partnership Ltd. Printed in China BT Hub Phone 1020 Issue 5 (04/09) 1...

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