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Troubleshooting Guide
PROBLEMS
Motor Doesn't Start or
Attachment Doesn't Rotate.
Food is Unevenly Chopped.
Food is Chopped Too Fine or is
Too Watery.
Food Collects On Lid or On the
Sides of the Container.
You Cannot Achieve Snow
From Solid Ice.
Motor Base Won't Stick to
Counter or Table Top.
You get an "Err" Message.
You have a blinking red light.
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0800 862 0453
POSSIBLE REASONS & SOLUTIONS
Make sure the container is securely locked into the motor base.
Make sure the lid is securely on container in the correct position (align arrows).
The appliance is turned "Off". Press the power button ( ) to turn "On".
Check that the plug is securely inserted into the electrical outlet.
Check the fuse or circuit breaker.
The unit has overloaded. The appliance will stop and the power light will flash.
Unplug and wait approximately 15 minutes before using again.
The unit has overheated. Unplug and wait approximately 15 minutes before using again.
Check to make sure the unit is not overloaded.
Either you are chopping too much food at one time, or the pieces are not of even
size and processing smaller amounts per batch.
The food has been over processed. Use Auto-iQ
processing.
The mixture is too thick. Add more liquid.
Do not use ice that has been sitting out or has started to melt. Use ice straight
from the freezer.
Start with a few pulses and then go to a continuous blending cycle.
Make sure surface and suction feet are wiped clean. Suction feet will only stick to
smooth surfaces. Suction feet WILL NOT stick on some surfaces such as, wood,
tile and non-polished finishes.
DO NOT attempt to use appliance when the motor base is stuck to a surface that
is not secure, (cutting board, platter, plates, etc.).
Your Ninja
is able to detect which jar is on the base. You may be trying to use a
®
program that is not designed for the jar you have installed. The programs will light
up indicating which programs are available for each jar.
The unit is not installed properly. For your safety the unit will only be able to be
turned on when it is properly assembled. Please refer to the assembly pages of
this inspiration guide for assistance.
Pulse button for controlled
®
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