Digital Watchdog DWCA-C128-64 Manual page 41

TROUBLESHOOTING
Before sending your camera for repair, check the following or contact your technical specialist.
I c a n ' t s e e t h e l i v e v i d e o o f m y M E G A p i x ® C a a S ™ c a m e r a .

Are you trying to view the camera's video from an Internet Explorer browser?
Make sure you have the minimum PC requirements to view the MPA20M camera. *See below for more
information.

If Yes, did you install all required FbVLC files? These are VLC media files that allows the camera to stream its
video to the web client.
When you connect to your MEGApix® CaaS™ camera for the first time, your browser will ask you to install
FbVLC. Make sure your Web Browser's security settings do not block pop-up windows and allows FbVLC files
to be installed and used. *Setup may vary depending on the browser you use.

If Yes, make sure nothing is blocking the camera's lens.
W e b V i e w e r S p e c i f i c a t i o n s
Minimum Requirements for PC
CPU Intel P4 2.0GHz Dual Core
RAM More than 1GB
HDD 200 GB Required for Saving Clip Image
OS Microsoft Windows XP or Higher
Resolution Higher than 1024X768
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