VTech Eris Terminal VSP715A User Manual
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VTech Eris Terminal VSP715A User Manual

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SIP Deskset
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VSP715A
User Guide

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  • Page 1 ErisTerminal SIP Deskset ® VSP715A User Guide...
  • Page 3 Congratulations on your purchase of this VTech product. Before using this product, please read Important Safety Information on page 4 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your product. For customer service or warranty service, please contact our regional offices or distributors in the country or region where you purchased your product.

  • Page 4: Important Safety Information

    Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:...
  • Page 5 telephone base or handset other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used. 13. Do not overload wall outlets and extension cords. 14. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: A.
  • Page 6 21. In wall mounting position, make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate. Then slide the telephone base down on both mounting studs until it locks into place. Refer to the full instructions in Deskset Installation in this user guide.

  • Page 7: Declaration Of Conformity

    Declaration of Conformity Hereby, VTech declares that this VSP715A is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

  • Page 8: Table Of Contents

    User Guide VSP715A SIP Endpoint Deskset Table of Contents Using the menu ....... 21 Main menu items ......22 Making calls ........22 Important Safety Information Answering calls........ 24 Important safety instructions....4 Putting a call on hold ....... 25 Declaration of Conformity Forwarding calls ......
  • Page 9 Finding the firmware version ... 49 Troubleshooting General issues......... 69 Configuring the Phone Using the User Settings menu ..50 Specifications Preferences ........51 Electrical and environmental specifications ........70 Setting the language......51 Setting the date and time....51 Soft Keys Display ..........

  • Page 10: Introduction

    Please read this guide before using your telephone. Deskset features The VTech VSP715A deskset is full-featured SIP endpoint business phone designed to work with popular hosted IP PBX services and on-premise SIP PBXs. Once you have ordered and configured your PBX service, the deskset enables you to make and receive calls as you would with any other business phone.

  • Page 11: Quick Reference Guide

    Quick Reference Guide Front panel features MESSAGE WAITING LED SCREEN Displays call information, soft key labels, and deskset menus. SOFT KEYS Perform the actions indicated by the on-screen labels. See page 12 HEADSET INPUT (on side) SPEAKERPHONE MICROPHONE SPEAKER Press to turn the speakerphone on or off.

  • Page 12: Navigation Controls, Audio Controls And Dial Pad

    Quick Reference Guide Navigation Controls, Audio Controls and Dial Pad PROGRAMMABLE KEYS Can be programmed to access various functions and features. For more information, see MENU/SELECT Programmable keys Press to: below. • display the deskset NAVIGATION KEY menu. Press q or p to scroll •...

  • Page 13: Programmable Feature Key Lights

    Quick Reference Guide Programmable feature key lights The programmable feature key lights indicate call status and other information, depending on how the key is configured. Light Activity Description Line Flashing ORANGE Line is unregistered Solid GREEN On a call or dialing Quickly flashing GREEN Ringing incoming call Slowly flashing GREEN...

  • Page 14: Programmable Key Options

    Quick Reference Guide Programmable key options To configure your programmable keys, see “Configuring the programmable keys” on page 55. • Line • Directory—pressing the key displays the Directory menu. • Call History—pressing the key displays the Call history menu. • Redial—pressing the key displays the redial list.

  • Page 15: Deskset Installation

    Install the phone close to a router or network switch. You can power the phone using a compatible VTech power adapter or Power over Ethernet (PoE—Class 1). If you are not using PoE, install the phone near a power outlet not controlled by a wall switch.

  • Page 16: Location

    Location Avoid placing the deskset too close to: • Communication devices such as television sets, DVD players, or cordless telephones • Excessive heat sources • Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting •...

  • Page 17: Rear Panel Features

    IMPORTANT INFORMATION 1. If you do not connect the deskset to a PoE-capable network router or switch, use only a compatible VTech power adapter (purchased separately from your distributor or dealer). 2. The power adapter is intended to be correctly oriented in a vertical or floor mount position.
  • Page 18 4. If the deskset is not using power from a PoE-capable network router or switch: a. Connect a compatible VTech power adapter to the deskset power jack. b. Plug the power adapter into an electrical outlet not controlled by a wall switch.
  • Page 19 Deskset Installation To mount the phone on the wall: 1. Prepare the wall-mount screws. The deskset will fit onto wall-mount screws with centers 3 ¼ inches (8.2 cm) or 4 inches (10.2 cm) apart. Most standard wall plates have screw centers 3 ¼ inches (8.2 cm) apart. 2.

  • Page 20: Using The Phone

    Using the Phone Idle screen The Idle screen appears after the phone is connected and configured for your SIP PBX service. The Idle screen indicates that you have no active or held calls. From the Idle screen, you can press: •...

  • Page 21: Using The Menu

    Using the Phone Using the menu 1. Press MENU to show the main menu. 2. Press q or p to highlight menu items. 3. Press SELECT or a corresponding dial pad key to select a highlighted menu item. For example, when Features is highlighted, you can press MENU/ SELECT or you can press 1 on the dial pad to view the Features submenu.

  • Page 22: Main Menu Items

    Using the Phone Main menu items 1. Features (see page 37) 3. User settings (see page 50) 2. Status (see page 49) 4. Admin settings (available only to your system administrator) Making calls You can make a call at any time by choosing an off-hook method (such as lifting the handset, pressing a Line key, or pressing HEADSET or SPEAKER), and then dialing a number.
  • Page 23 Using the Phone Making calls (continued) To make a call by pre-dialing: 1. Use the key pad to enter the desired phone number. • Press if you enter an incorrect digit. Backspc • Press to change from entering digits to entering letters (if you need to enter a domain name as part of the number).

  • Page 24: Answering Calls

    Using the Phone Answering calls To answer a call: • Lift the handset, or press , SPEAKER, or HEADSET. Answer If you have multiple incoming calls, (as indicated by ), press q p to select the call you want to answer. On the incoming call screen, you can also press: •...

  • Page 25: Putting A Call On Hold

    Using the Phone Putting a call on hold Use this feature to hold one call while you access another. The deskset also puts calls on hold automatically when you answer another call, transfer a call, or create a conference. See also, “Putting a shared-line call on hold” on page 33. To put a call on hold: •...

  • Page 26: Forwarding Calls

    Using the Phone Forwarding calls You can forward an incoming call to another number, either by entering the number yourself, or by selecting a number from the directory, redial list, or call history. Note: Your deskset Call Forward–No Answer setting will cancel the manual forwarding process if it takes effect first.
  • Page 27 Using the Phone Forwarding calls (continued) To forward a call using the directory, redial list, or call history: 1. When an incoming call appears, press Forward The deskset stops ringing and the Forward to screen appears. 2. Press a programmable key (if available) to display the directory or call history.

  • Page 28: Transferring Calls

    Using the Phone Transferring calls You can transfer a call to someone else at another phone. If you talk to the transfer recipient before completing the transfer, you are making a “supervised” transfer. However, you do not have to talk to the transfer recipient before transferring the call.
  • Page 29 Using the Phone Transferring calls (continued) To transfer a call (blind): 1. During a call, press . The call is automatically put on hold and the Transfer transfer setup screen appears. â 2. Press Blind 3. Dial the number to which you want to transfer the call.

  • Page 30: Making A Conference Call

    Using the Phone Making a conference call You can hold a conference call between yourself and two other callers. To make a conference call: 1. During a call, press t or u to view the next set of soft keys. 2.
  • Page 31 Using the Phone Making a conference call (continued) When you have an active call and a held call, you can also create a conference with the held call. To create a conference with a held call: 1. During a call, press t or u to view the ConfCall soft key.

  • Page 32: Retrieving Messages

    Using the Phone Retrieving messages The phone alerts you when you have a new message. The MESSAGE WAITING LED also turns on whenever you have new messages. On the New Message alert screen, you can press: • to return to the Idle screen. Exit •...

  • Page 33: Using A Shared Line

    Using the Phone Using a shared line Your phone may be configured to have one or more shared lines. This means that a group of phones, including yours, can make and receive calls on the same line. The shared line can have more than one programmable key assigned to it. Ask your system administrator for the configuration that applies to your deskset.

  • Page 34: Barging In

    Using the Phone Putting a shared-line call on hold (continued) When you transfer a call or start a conference call, the other call is put on private hold automatically. During the transfer or conference setup process, no other desksets can retrieve the call on hold. As well, when you are on a call and you answer another incoming call or retrieve another call on hold, your first call is put on private hold automatically.

  • Page 35: Busy Lamp Field

    Using the Phone Busy lamp field As with shared lines, you can monitor call activity using Busy Lamp Field (BLF) keys. However, BLF keys and LEDs represent activity on an individual deskset, not on a line. Keys configured for BLF allow you to monitor call activity for the extension only.

  • Page 36: Paging

    Using the Phone Paging Your phone supports two types of paging: server-based paging and multicast paging. An incoming page may interrupt any active calls you are on, depending on how your system administrator has configured the paging function. To send a server-based page: 1.

  • Page 37: Phone Features

    Phone Features Using the Features menu On the Features menu, you can manage incoming calls, use the Directory, access your messages, view your call history, and manage your speed dial numbers. Navigating menus To select a submenu on a numbered list, you can: •...

  • Page 38: Using The Call Menu

    Phone Features Using the Call menu On the Call menu, you can manage how your phone handles incoming calls. The settings available on the Call menu include: Setting Description page… 1. Do Not Disturb Silences incoming ringing and paging. Do Not Disturb (DND) is set on a per-line basis.
  • Page 39 Phone Features Using the Call menu (continued) To set Do Not Disturb: 1. With Do Not Disturb highlighted, press MENU/SELECT. 2. On the Do Not Disturb menu, highlight the line for which you want to turn Do Not Disturb On or Off. 3.
  • Page 40 Phone Features Using the Call menu (continued) 6. On the next screen, press t or u to turn call forwarding On or Off. 7. Press q. 8. Enter the number to which you would like to forward calls. 9. (If you selected Call forward no ans earlier) Press q. 10.
  • Page 41 Phone Features Using the Call menu (continued) To enable missed call alerts: 1. From the Call menu, press q to highlight Missed call alert. 2. Press MENU/SELECT. The Missed call alert menu appears. 3. Press t or u to turn missed call alerts on or off. 4.

  • Page 42: Using The Local Directory

    Phone Features Using the local directory You can store the names and phone numbers for up to 200 contacts in the deskset directory. Once directory entries are saved, you can dial them directly from the directory. You can also search directory entries by first or last name. When adding an entry, you can enter numbers for work, mobile, and other.
  • Page 43 Phone Features Using the local directory (continued) To call a contact: 1. Press p or q or to view the desired directory entry. Search 2. To view other numbers for the entry, press Type 3. When the desired number appears, press Dial Note: If you view a directory entry when you have already entered digits in dial mode, an...
  • Page 44 Phone Features Using the local directory (continued) To search directory entries: 1. From the Directories screen or from a directory entry, press Search The Local directory search screen appears. 2. To filter your search by first name or last name, press t or u. 3.

  • Page 45: Blacklist

    Phone Features Blacklist The directory also includes a blacklist, which is a list of numbers that cannot reach your phone. If you experience nuisance calls, you can add the callers’ contact information to the blacklist. Calls from blacklisted numbers will not ring your phone, or be recorded in your call history.
  • Page 46 Phone Features Call history (continued) The following soft keys are available when viewing a call history entry: Delete Deletes the entry Dial Dials the Edit Dial Displays the predial entry screen so you can edit the number before dialing Save Saves the call information to the local directory...
  • Page 47 4. The directory add/edit screen appears. The deskset automatically fills in the name and number, if available. • If necessary, edit the name and number. Press q to move the cursor to the next line. • Press to delete incorrect characters. Backspc 5.

  • Page 48: Speed Dial

    Speed Dial The speed dial menu allows you to enter up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press and hold 0). You can also enter speed dial numbers using the WebUI.

  • Page 49: Finding The Firmware Version

    Status Finding the firmware version To view the firmware version of your phone: 1. When the phone is idle, press MENU/SELECT. 2. On the Main menu, press q to highlight Status, and then press MENU/ SELECT. 3. On the Status screen, press q to highlight Product Info, and then press MENU/SELECT.

  • Page 50: Configuring The Phone

    Configuring the Phone You can configure the phone using one of two methods: 1. The User Settings menu on the phone 2. The WebUI, which you access using your Internet browser. This section describes the User Settings menu. For information about the WebUI, see page 56.

  • Page 51: Preferences

    Configuring the Phone Preferences Use the Preferences menu to set the language, date and time formats, and restart the phone. To use the Preferences menu: 1. Press MENU/SELECT, then select User Settings, or press 3. The User Settings menu appears. 2.
  • Page 52 Configuring the Phone Setting the date and time (continued) To set the time format: 1. From the Date & Time menu, ensure that Clock Time is highlighted. 2. Press t or u to select a 12-hour clock (12am/pm) or 24-hour clock. 3.

  • Page 53: Display

    Configuring the Phone Display Use the Display menu to set screen appearance and backlight behavior. To use the Display menu: 1. Press MENU/SELECT, then select User Settings, or press 3. The User Settings menu appears. 2. Press p or q to highlight Display, then press MENU/SELECT. The Display menu appears.

  • Page 54: Audio

    Configuring the Phone Audio Use the Audio menu to pick one of ten ringer tones, turn key tones on and off, or select the default audio mode. Note: To adjust the ringer volume, press the deskset VOLUME q or p keys while the phone is idle.

  • Page 55: Configuring The Programmable Keys

    Configuring the Phone To set the key tone: 1. From the Audio menu, press q to highlight Key tone and then press MENU/ SELECT. The Key tone menu appears. 2. On the Key tone menu, press t or u to turn key tones on or off. When off, key presses are silent.

  • Page 56: Webui

    WebUI Using the WebUI Use an Internet browser to access the Web User Interface (WebUI) that resides on your deskset. After you log on to the WebUI, you can configure the following features: • Call Settings • User Preferences • Programmable Keys •...

  • Page 57: Status

    5. Under User Name, enter user. 6. Under Password, enter user, or your own password, if you have created one. You can create or change a password after you log on. 7. Click Log In. The WebUI appears. Click topics from the navigation bar at the top of the page, and then click the desired setting on the left side of the WebUI to see the page for that setting.

  • Page 58: Call Settings

    WebUI Call Settings To view the call settings, click SYSTEM in the WebUI header, and then click Call Settings in the sidebar. You can configure call settings for each account that is available to your phone. Click Account 1 or Account 2 to select the call settings page for the desired account.
  • Page 59 Call Forward Settings Setting Description Enable Call Forward Select to enable call forwarding for all calls on that account. Always Target Number Enter a number to which all calls will be forwarded. Enable Call Forward Select to enable call forwarding for calls when you are on another Busy call on that account.

  • Page 60: User Preferences

    WebUI User Preferences On the User Preferences page, you can configure some basic settings for your phone and set how your phone responds to calls. After changing any settings on this page, click Save to save them. General User Settings Setting Description Range...
  • Page 61 WebUI User Preferences (continued) Call Hold Reminder Settings Setting Description Range Default Enable Call Hold Enables or disables the call hold n/a — Select Enabled Reminder Tone reminder tone. to enable Tone Interval (secs) Sets the interval for the call hold 10–300 reminder tone.

  • Page 62: Programmable Keys

    WebUI Programmable Keys The deskset has two programmable keys. You can assign functions to the programmable keys on the Programmable Keys page. Keys can have identical functions, depending on the “Type” of key. For example, you can assign two “Line”-type keys to Account 1 so that you can manage multiple calls on Account 1.
  • Page 63 Type Description Call Forward Busy Configures the key to turn Call Forward Busy on or off. In the Account column, select the account for which Call Forward Busy will apply. Before assigning the key, ensure that you configure Call Forward settings on the Call Settings page.
  • Page 64 Type Description Direct Call Pickup Enables you to answer a call ringing at a specific deskset. Pressing the key dials the Direct Call Pickup feature access code (FAC). Depending on the server requirements, you may then need to enter the number of the ringing extension.

  • Page 65: Directory

    WebUI Directory To view the local directory, click CONTACTS in the WebUI header, and then click Local directory in the sidebar. On the Local Directory page, you can manage your local directory entries. You can sort, edit, delete, and add contact information for up to 200 entries. The page also allows you to export your phone’s local directory or import a local directory file.
  • Page 66 Local Directory Click To... Sort the list by last name. Edit information for an entry. View the last page of entries. View the next page of entries. Delete selected entries from the directory. Click Select All to select every entry on the page you are viewing. Add a new directory entry.
  • Page 67 WebUI To edit a directory entry: 1. Click Edit for the entry you want to edit. The Edit Local Directory Entry page appears. 2. Edit or add the desired information. 3. Click Save. Import Local Directory You can import an existing local directory file. Importing a directory file replaces all your previous local directory entries.

  • Page 68: Speed Dial

    WebUI Speed Dial The speed dial keys are used for dialing numbers with one key press. To view the speed dial keys, click SYSTEM in the WebUI header, and then click Speed Dial in the sidebar. On the Speed Dial page, you can enter up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press 0).

  • Page 69: Troubleshooting

    Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, please contact your distributor or dealer. General issues Screen is blank. • Ensure power is connected. If powered by an AC adapter, check that adapter is plugged into a wall socket and the Deskset power jack.

  • Page 70: Electrical And Environmental

    Specifications Electrical and environmental specifications Operating temperature 32–122 °F (0–50 °C) AC adapter output voltage 5.0 Vdc @ 700 mA Ethernet network jacks 10/100 Mbps RJ-45 Jacks...

  • Page 71: Soft Keys

    Soft Keys Index of soft keys The table below provides an alphabetical list of the labels that appear above the deskset soft keys. Label Description abc/ABC/123 Selects the text format for input Enters a new directory group editor Add dot Enters dot in IP editing field Answer Answers an incoming call...

  • Page 72: Special Characters

    Soft Keys Index of soft keys (continued) Label Description Resume Resumes a call put on hold Save 1) Saves current setting 2) Begins save process Search Opens the Directory search editor Select Selects a highlighted option Settings Opens the User settings menu Conf Confirms to set up conference Transf...

  • Page 73: Maintenance

    Maintenance Taking care of your telephone • Your telephone contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the corded handset down gently. • Save the original packing materials to protect your telephone base if you ever need to ship it.

  • Page 74: Gpl License Information

    VTech, its affiliates, and its and their officers, directors, employees, and representatives (“VTech Parties”) from any liability or responsibility relating to such code, and you acknowledge that the VTech Parties make no representations with respect to the origin, accuracy, usability, or usefulness of...

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