Lenovo ThinkPad T460p User Manual
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Lenovo ThinkPad T460p User Manual

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  • Page 1 ThinkPad T460p User Guide...
  • Page 2 • “Important safety information” on page vi • Appendix G “Notices” on page 161 ® The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/UserGuides First Edition (January 2016) ©...

  • Page 3: Table Of Contents

    ... . . Security features ... . Accessing Lenovo programs ..Chapter 4. You and your computer . . 45 An introduction to Lenovo programs .
  • Page 4 Error messages ... . Calling Lenovo ... . . Errors without messages ..
  • Page 5 China RoHS....Japan notice for ac power cord ..Lenovo product service information for Appendix E. ENERGY STAR model Taiwan ....
  • Page 6 ThinkPad T460p User Guide...

  • Page 7: Read This First

    © Copyright Lenovo 2016...

  • Page 8: Important Safety Information

    The information in this document does not alter the terms of your purchase agreement or the Lenovo Limited Warranty. For more information, see “Warranty Information” in the Safety, Warranty, and Setup Guide that comes with your computer.

  • Page 9: Conditions That Require Immediate Action

    Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.

  • Page 10: Power Cords And Power Adapters

    (such as deformed plastic) at the ac input pins or anywhere on the power adapter. Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way. viii ThinkPad T460p User Guide...

  • Page 11: Extension Cords And Related Devices

    Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. © Copyright Lenovo 2016...

  • Page 12: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 13: Notice For Non-Rechargeable Coin-Cell Battery

    • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas. • Do not restrict or block any ventilation openings. © Copyright Lenovo 2016...

  • Page 14: Electrical Current Safety Information

    The power cord may be reconnected to the wall outlet or receptacle only after all other electrical cables have been connected to the computer. DANGER During electrical storms, do not perform any replacement and do not connect the telephone cable to or disconnect it from the telephone outlet on the wall. ThinkPad T460p User Guide...

  • Page 15: Liquid Crystal Display (Lcd) Notice

    50332-2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1.
  • Page 16 Save these instructions. ThinkPad T460p User Guide...

  • Page 17: Chapter 1. Product Overview

    “Computer specifications” on page 11 • “Operating environment” on page 11 • “Lenovo programs” on page 12 Locating computer controls, connectors, and indicators This section introduces the computer hardware features to give you the basic information you need to start using the computer.
  • Page 18 2. Click Power Options ➙ Choose what the power buttons do. 3. Follow the instructions on the screen. For more information, see “Lenovo programs” on page 12. Fingerprint reader Fingerprint authentication provides simple and secure user access by associating your fingerprint with your passwords.

  • Page 19: Right-Side View

    Right-side view Figure 2. Right-side view SIM-card slot USB 3.0 connectors ® Ethernet connector Mini DisplayPort connector HDMI™ connector Security-lock slot SIM-card slot If your computer supports the wireless Wide Area Network (wireless WAN) feature, a Subscriber Identification Module (SIM) card is required to establish wireless WAN connections. Depending on the country or region of delivery, the SIM card might be already installed in the SIM-card slot.

  • Page 20: Left-Side View

    7: Start the Power Manager program, click the Global Power Settings tab, and then follow the instructions on the screen. • For Windows 10: Start the Lenovo Settings program, click POWER, and then follow the instructions on the screen. For instructions on how to start the programs, see “Accessing Lenovo programs” on page 12.

  • Page 21: Bottom View

    Fan louvers The fan louvers and the internal fan enable air to circulate in the computer to ensure proper cooling, especially the cooling of the microprocessor. Note: To ensure proper airflow, do not place any obstacle in front of the fan louvers. Combo audio connector Connect headphones or a headset that has a 3.5 mm (0.14-inch) 4-pole plug to the audio connector to listen to the sound from the computer.

  • Page 22: Status Indicators

    This topic helps you locate and identify the various status indicators on your computer. Fn Lock indicator The Fn Lock indicator shows the status of Fn Lock function. For more information, see “Special keys” on page 17. Speaker-mute indicator When the speaker-mute indicator is on, the speakers are muted. ThinkPad T460p User Guide...

  • Page 23: Locating Labels That Contain Important Product Information

    Camera-status indicator When the camera-status indicator is on, the camera is in use. System-status indicators The indicator in the ThinkPad logo and the indicator in the center of the power button show the system-status of the computer. • Blinks for three times: The computer is initially connected to power. •...

  • Page 24: Machine Type And Model Label

    “Labels for the Windows operating systems” on page 9 Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service.

  • Page 25: Labels For The Windows Operating Systems

    Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For module replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. • For a user-replaceable wireless WAN module, this label directs you to consult this user guide for the actual FCC ID and IC certification number.

  • Page 26: Computer Features

    • Color display uses the Thin Film Transistor (TFT) technology • Brightness control Keyboard • Six-row keyboard • ThinkPad pointing device • Function keys Interface • Digital-media-card reader (4-in-1) • ac power connector • Combo audio connector ThinkPad T460p User Guide...

  • Page 27: Computer Specifications

    • Docking station connector (available on some models) • Mini DisplayPort connector • Always On USB 3.0 connector • RJ45 Ethernet connector • SIM-card slot (available on some models) • Smart-card slot (available on some models) • USB 3.0 connectors Wireless features •...

  • Page 28: Lenovo Programs

    3. If you still do not find the program in the program list, search for the program in the search box. Note: If you are using the Windows 7 operating system, some Lenovo programs are ready to be installed. You cannot find these programs through the above methods unless you have installed them first. To install these Lenovo programs, access the Lenovo PC Experience program, click Lenovo Tools, and then follow the instructions on the screen.
  • Page 29 Lenovo computer. Lenovo ID The Lenovo ID program enables you to create and manage your Lenovo ID. With a Lenovo ID, you can connect to everything Lenovo through a single account. (Windows 10) Use your Lenovo ID for quick and simple authentication and then enjoy the various services provided by Lenovo.
  • Page 30 Lenovo PC Experience The Lenovo PC Experience program helps you work more easily and securely by providing easy access to various programs, such as Active Protection System (Windows 7 and Windows 10) and Lenovo Solution Center. Note: On the Windows 10 operating system, this program cannot be found from the all program list or search box.

  • Page 31: Chapter 2. Using Your Computer

    “Using a flash media card or a smart card” on page 32 Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 32: Getting Help About The Windows Operating System

    The Windows help information system provides you with detailed information about using the Windows operating system to help you get the most of your computer. To access the Windows help information system, do one of the following: ThinkPad T460p User Guide...

  • Page 33: Special Keys

    • For Windows 7: Open the Start menu, and then click Help and Support. • For Windows 10: Open the Start menu, and then click Get started. Additionally, you can search from the taskbar to find help, apps, files, settings, and so on. Special keys Your computer has several special keys to help you work easily and effectively.

  • Page 34: Thinkpad Pointing Device

    The ThinkPad pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling. With the ThinkPad pointing device, you also can perform a variety of touch gestures, such as rotating and zooming in or out. ThinkPad T460p User Guide...

  • Page 35: Trackpoint Pointing Device

    The ThinkPad pointing device consists of the following two devices: TrackPoint pointing device Trackpad By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device” on page 21. TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.

  • Page 36: Trackpad

    Put two fingers on the trackpad and move them in the vertical or horizontal direction. This action enables you to scroll through the document, Web site, or apps. Ensure that you position your two fingers slightly apart from each other. ThinkPad T460p User Guide...

  • Page 37: Trackpad Touch Gestures

    With the trackpad, you also can perform a variety of touch gestures. For information about using the touch gestures, see “Trackpad touch gestures” on page 21. Trackpad touch gestures The entire trackpad surface is sensitive to finger touch and movement. You can use the trackpad to perform the same point and click actions as you would using a traditional mouse.

  • Page 38: Replacing The Cap Of Pointing Stick

    After you use the cap for a period of time, you might consider replacing the cap with a new one. To get a new cap, contact Lenovo. For information about contacting Lenovo, see Chapter 11 “Getting support” on page 137.

  • Page 39: Checking The Battery Status

    2. Connect the ac power adapter to the power connector of the computer. 3. Connect the power cord into an electrical outlet. Tips for using the ac power adapter • When the ac power adapter is not in use, disconnect it from the electrical outlet. •...

  • Page 40: Managing The Battery Power

    4. From the left pane, select the task folder for which you want to enable the wake-up function. The scheduled tasks are displayed. 5. Click a scheduled task, and then click the Conditions tab. ThinkPad T460p User Guide...

  • Page 41: Handling The Battery

    Note: If an unauthorized battery is installed, the following message will be displayed: “The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system.”...

  • Page 42: Connecting To The Network

    Start menu and then click Settings. If Settings is not displayed, click All apps to display all programs, and then click Settings ➙ Network & Internet ➙ Airplane mode, and then slide the control for Airplane mode to the left. ThinkPad T460p User Guide...
  • Page 43 Depending on the wireless devices installed on your computer, you might be able to use the following wireless networks: • Wireless LAN connection • Wireless WAN connection • Bluetooth connection Using the wireless LAN connection A wireless local area network (LAN) covers a relatively small geographic area, such as an office building or a house.
  • Page 44 For the Windows 7 operating system, you also can check the Access Connections gauge, the Access Connections status icon, or the Access Connections wireless status icon in the Windows notification area. Access Connections gauge status: • No signal • Weak signal ThinkPad T460p User Guide...

  • Page 45: Using An External Display

    • Medium signal • Strong signal Access Connections icon status: • No location profile is active or none exists. • Current location profile is disconnected. • Current location profile is connected. Wireless status icon status: • Power to the WAN radio is off •...

  • Page 46: Connecting An External Display

    Windows notification area. Click Connect. Select the desired wireless display and follow the instructions on the screen. For more information, see the help information systems of the Lenovo QuickDisplay program. Choosing a display mode You can display your desktop and apps on the computer display, the external display, or both. To choose...

  • Page 47: Changing Display Settings

    Note: Depending on the situation, you might see Disconnect, PC screen only, Computer only, or Disconnect projector. • Duplicate: Displays the same video output on both your computer screen and an external display. • Extend: Extends the video output from your computer display to an external display. You can drag and move items between the two displays.

  • Page 48: Using The Camera

    – Open the Camera app, click the settings icon in the upper-right corner. Follow the instructions on the screen to configure the camera settings as desired. – Click Lenovo Settings from the Start menu. Then click Camera. Follow the instructions on the screen to configure the camera settings as desired.

  • Page 49: Inserting A Flash Media Card Or A Smart Card

    • Length: 85.60 mm (3.37 inches) • Width: 53.98 mm (2.13 inches) • Thickness: 0.76 mm (0.03 inch) Do not insert smart cards with slits into your computer. Otherwise, the smart card reader might get damaged. Attention: While transferring data to or from a flash media card, or a smart card, do not put your computer into sleep or hibernation mode before the data transfer is completed;...
  • Page 50 Note: If you do not remove the card from your computer after you eject the card from the Windows operating system, the card can no longer be accessed. To access the card, you must remove it and then re-insert it. ThinkPad T460p User Guide...

  • Page 51: Chapter 3. Enhancing Your Computer

    You can shop at Lenovo 24 hours a day, 7 days a week directly over the World Wide Web. All you need is an Internet connection and a credit card.
  • Page 52 USB 2.0 connectors: Used to connect devices that are compatible with USB 2.0. USB 3.0 connector: Used to connect devices that are compatible with USB 3.0. ThinkPad T460p User Guide...
  • Page 53 Ethernet connector: Used to connect the docking station to an Ethernet LAN. Note: If you need to use an Ethernet connector or an external monitor connector when your computer is attached to a docking station, use the Ethernet connector or the external monitor connector on the docking station, instead of the one on the computer.
  • Page 54 VGA connector: Used to connect the computer to a VGA-compatible video device, such as a VGA monitor. Audio connector: Used to connect headphones or a headset that has a 3.5-mm (0.14-inch), 4-pole plug to the audio connector to listen to the sound from the computer. ThinkPad T460p User Guide...
  • Page 55 Security-lock slot: To protect your docking station from theft, you can use a security cable lock, such as a Kensington-style cable lock, that fits this security-lock slot to lock your docking station to a desk, table, or other non-permanent fixture. ThinkPad Ultra Dock Front view Power button: Press the power button to turn on or turn off the computer.
  • Page 56 2. Connect the DVI monitor to the DVI connector. Then connect the monitor to an electrical outlet. 3. Turn on the DVI monitor and then the computer. VGA connector: Used to connect the computer to a VGA-compatible video device, such as a VGA monitor. ThinkPad T460p User Guide...

  • Page 57: Attaching A Thinkpad Docking Station

    Audio connector: Used to connect headphones or a headset that has a 3.5-mm (0.14-inch), 4-pole plug to the audio connector to listen to the sound from the computer. Security-lock slot: To protect your docking station from theft, you can use a security cable lock, such as a Kensington-style cable lock, that fits this security-lock slot to lock your docking station to a desk, table, or other non-permanent fixture.

  • Page 58: Detaching A Thinkpad Docking Station

    3. Press the eject button until the computer moves up. Then, grasp both sides of the computer to remove it. Connecting external displays to a docking station For the ThinkPad Pro Dock, if you connect two external displays to the DisplayPort connector and the DVI connector, the DVI connector is inactive. ThinkPad T460p User Guide...

  • Page 59: Security Features

    For the ThinkPad Ultra Dock, if you connect two external displays to the DisplayPort connector and the DVI connector, the DVI connector is inactive. For the ThinkPad Ultra Dock, if you connect two external displays to the DisplayPort connector and the HDMI connector, the HDMI connector is inactive.
  • Page 60 ThinkPad T460p User Guide...

  • Page 61: Chapter 4. You And Your Computer

    The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits. Lenovo is committed to providing the latest information and technology to our customers with disabilities. Refer to the accessibility information that outlines our efforts in this area. See “Accessibility information”...

  • Page 62: Comfort

    Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience. You also can get the most up-to-date accessibility information from the following Web site: http://www.lenovo.com/accessibility...
  • Page 63 Keyboard shortcut Function Shift five times Turn on or turn off Sticky Keys Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt+Left Shift+Num Lock Turn on or turn off Mouse Keys Left Alt+Left Shift+PrtScn (or PrtSc) Turn on or turn off High Contrast For more information, go to http://windows.microsoft.com/, and then perform a search using any of the following keywords: keyboard shortcuts, key combinations, shortcut keys.
  • Page 64 Note: This function might not work on some windows. If your mouse has a wheel, press and hold Ctrl, and then scroll the wheel to change the item size. Industry-standard connectors Your computer provides industry-standard connectors that enable you to connect assistive devices. ThinkPad T460p User Guide...

  • Page 65: Traveling With Your Computer

    1. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader. Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image when they use a screen reader.
  • Page 66 To purchase travel accessories, go to http://www.lenovo.com/accessories. ThinkPad T460p User Guide...

  • Page 67: Chapter 5. Security

    To set, change, or remove a power-on password, do the following: 1. Restart your computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Password ➙ Power-on Password by using the directional keys. © Copyright Lenovo 2016...

  • Page 68: Supervisor Password

    Note: You might want to record your password and store it in a safe place. Otherwise, if you forget the password, you have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled.

  • Page 69: Hard Disk Passwords

    ThinkPad Setup program, you will be prompted to type your supervisor password to proceed. If you forget your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.
  • Page 70 To change or remove the hard disk password, do the following: • If you are in User + Master hard disk mode, you can select either User HDP or Master HDP to change the password, depending on your needs. ThinkPad T460p User Guide...
  • Page 71 Lenovo cannot reset your passwords or recover data from the hard disk drive. You must take your computer to a Lenovo reseller or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 72: Hard Disk Security

    Depending on the options you ordered, your computer might have an embedded security chip, a cryptographic microprocessor. With the security chip, you can do the following: • Protect your data and system • Strengthen access controls ThinkPad T460p User Guide...

  • Page 73: Using The Fingerprint Reader

    It is recommended that you enroll more than one fingerprint in case of any injuries to your fingers. To enroll your fingerprints, do the following: • For Windows 7 1. Start the fingerprint program. For instructions on how to start the fingerprint program, see “Lenovo programs” on page 12. 2. Enter the Windows password as required.
  • Page 74 Associating your fingerprints with your power-on password and hard disk password To associate your fingerprints with your power-on password and hard disk password, do the following: 1. Turn off and then turn on the computer. 2. When prompted, scan your finger on the fingerprint reader. ThinkPad T460p User Guide...
  • Page 75 If you forget your hard disk password, Lenovo cannot reset your password or recover data from the storage drive. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 76: Notice On Deleting Data From Your Storage Drive

    • Delete the data. • Format your storage drive, using the software for initializing it. • Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings. These operations, however, only change the file location of the data; they do not delete the data itself. In other words, the data retrieval processing is disabled under an operating system such as Windows.

  • Page 77: Protecting Data Against Viruses

    Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.
  • Page 78 ThinkPad T460p User Guide...

  • Page 79: Chapter 6. Advanced Configuration

    7 operating system onto the drive only in UEFI mode. In this case, ensure that you always select UEFI Only. 6. Press the F10 key to exit the ThinkPad Setup program. 7. Insert the Windows 7 operating system installation DVD into the optical drive, and restart the computer. © Copyright Lenovo 2016...

  • Page 80: Installing The Windows 10 Operating System

    11. Install the registry patches, for example the Enabling Wake on LAN from Standby for ENERGY STAR patch. To download and install the registry patches, go to the Lenovo Support Web site at: http://www.lenovo.com/support Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 81: Installing Device Drivers

    8. After installing the device drivers, apply Windows Update to get the latest modules, for example the security patches. 9. Depending on your preference, install Lenovo programs. For information about Lenovo programs, see “Lenovo programs” on page 12. Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 82: Main Menu

    The following table lists the Config menu items. Default values are in boldface. The menu items might change without notice. Depending on the model, the default value might vary. Attention: The default configurations are already optimized for you. Improper change of the configurations might cause unexpected results. ThinkPad T460p User Guide...
  • Page 83 Table 2. Config menu items Menu item Submenu item Selection Comments Network Wake On LAN • Disabled Enable the computer to power on when the Ethernet • AC Only controller receives a magic • AC and Battery packet (a special network message).
  • Page 84 The action is equivalent to pressing the required key simultaneously with the Fn key. When you press the Fn key twice, the state is locked until you press the Fn key again. ThinkPad T460p User Guide...
  • Page 85 Table 2. Config menu items (continued) Menu item Submenu item Selection Comments F1–F12 as primary function • Disabled Enable the F1-F12 function or the special function • Enabled printed as an icon on each key as the primary function. Enabled: Executes the F1-F12 function.
  • Page 86 If the system is in hibernate state, the system resumes normal operation. If you select Disabled, the system is not powered on nor resumed when the ac power adapter is attached. ThinkPad T460p User Guide...
  • Page 87 Table 2. Config menu items (continued) Menu item Submenu item Selection Comments Beep and Alarm Password Beep • Disabled Enable this option to have a beep sound when the • Enabled system is waiting for a power-on, hard disk, or supervisor password.

  • Page 88: Date And Time Menu

    Password at Restart • Disabled If you select and enable Password at restart, • Enabled a password prompt is displayed when you restart the computer. If you select Disabled, no password prompt is displayed; the ThinkPad T460p User Guide...
  • Page 89 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments computer goes ahead and loads the operating system. To prevent unauthorized access, set the user authentication on the operating system. Password at Boot Device • Disabled If the security password List is set, this option is used •...
  • Page 90 If you want to continue, select Yes. If you change from Discrete TPM to Intel PTT, a message pops up that all encryption keys will be ThinkPad T460p User Guide...
  • Page 91 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments cleared in the security chip. Intel AMT and Intel TXT are disabled when the security chip is set to Intel PTT. If you want to continue, select Yes. Note: Intel PTT can be used with the Windows 8 or later operating system.
  • Page 92 WAN • Enabled device. Bluetooth • Disabled If you select Enabled, you can use Bluetooth devices. • Enabled USB Port • Disabled If you select Enabled, you can use USB connectors. • Enabled ThinkPad T460p User Guide...
  • Page 93 Table 3. Security menu items (continued) Menu item Submenu item Selection Comments Memory Card Slot • Disabled If you select Enabled, you can use the memory card • Enabled slots. Smart Card Slot • Disabled If you select Enabled, you can use the smart card slot.
  • Page 94 • Yes This option is used to clear Clear All Secure Boot Keys all keys and certificates in • No Secure Boot databases. You can install your own keys and certificates after selecting this option. ThinkPad T460p User Guide...

  • Page 95: Startup Menu

    Table 3. Security menu items (continued) Menu item Submenu item Selection Comments Intel (R) SGX Intel (R) SGX Control • Disabled This option enables or disables Intel (R) Software • Enabled Guard Extension (SGX) • Software Controlled function. Select Disabled to disable SGX.

  • Page 96: Restart Menu

    The following submenu items are displayed: • Exit Saving Changes: Save the changes and restart the computer. • Exit Discarding Changes: Discard the changes and restart the computer. • Load Setup Defaults: Restore to the factory default settings. ThinkPad T460p User Guide...

  • Page 97: Updating The Uefi Bios

    Windows environment. When you install a new program, a device driver, or hardware, you might be informed to update the UEFI BIOS. For instructions on how to update the UEFI BIOS, go to: http://www.lenovo.com/ThinkPadDrivers Using system management This topic is primarily intended for the network administrators.

  • Page 98: Setting Management Features

    • The computer must be started over LAN. • The computer must be engaged in the Preboot eXecution Environment (PXE). • A network-management program must be installed on the computer of the network administrator. ThinkPad T460p User Guide...

  • Page 99: Chapter 7. Preventing Problems

    • Profile your machine at http://www.lenovo.com/support to keep up to date with current drivers and revisions. • Keep up to date for device drivers on other non-Lenovo hardware. You might want to read the device driver information release notes prior to updating for compatibility or known issues.

  • Page 100: Making Sure Device Drivers Are Current

    This might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers.

  • Page 101: Taking Care Of Your Computer

    For more information about how to use the System Update program, refer to the help information system of the program. Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it.

  • Page 102: Cleaning The Cover Of Your Computer

    Taking care when setting passwords • Remember your passwords. If you forget a supervisor or hard disk password, Lenovo will not reset it, and you might have to replace your system board or storage drive. Taking care of the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly: •...
  • Page 103 9. Wait for the surface to dry completely and remove any fibers from the cloth. Cleaning your computer keyboard To clean the computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. Note: Avoid spraying cleaner directly onto the keyboard. 2.
  • Page 104 ThinkPad T460p User Guide...

  • Page 105: Chapter 8. Troubleshooting Computer Problems

    When you are setting up your computer, the Lenovo Solution Center program prompts you to create recovery media. You can use the recovery media to restore the hard disk drive or hybrid drive to the factory default state.

  • Page 106: Spills On The Keyboard

    Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, Press F10 and then press Enter to restart the system. If you still have a problem, have the computer serviced. ThinkPad T460p User Guide...
  • Page 107 • Message: 0187: EAIA data access error. Solution: The access to EEPROM is failed. Have the computer serviced. • Message: 0188: Invalid RFID Serialization Information Area. Solution: The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced, and the box serial number needs to be reinstalled.

  • Page 108: Errors Without Messages

    Solution: Replace the battery with the correct Lenovo battery for this computer. If you still see the same error message, contact Lenovo service to have the computer serviced.

  • Page 109: Beep Errors

    If a power-on password is set, press any key to display the prompt for the power-on password and then type the correct password and press Enter. If these items are correctly set, and the screen remains blank, have the computer serviced. •...

  • Page 110: Networking Problems

    Solution: – Use Category 5 wiring and make sure that the network cable is securely connected. – Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X). • Problem: The Wake On LAN feature is not working. ThinkPad T460p User Guide...
  • Page 111 Solution: Ensure that Wake On LAN is enabled in ThinkPad Setup. If it is, check with your LAN administrator for the necessary settings. • Problem: My computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps.

  • Page 112: Problems With The Keyboard And Other Pointing Devices

    Solution: Make sure that the external numeric keypad is correctly connected to the computer. Problems with the display and multimedia devices This topic includes the most common problems with displays and multimedia devices, including the computer display, the external monitor, audio devices, and the optical drive. ThinkPad T460p User Guide...
  • Page 113 Computer screen problems • Problem: The screen is blank. Solution: Do the following: – Press the display-mode switching key to bring up the image. – If you are using the ac power adapter, or using the battery and the battery gauge shows that the battery is not depleted, press the brightness-up key to make the screen brighter.
  • Page 114 – For Windows 7: Click Advanced settings. – For Windows 10: Click Display adapter properties. 6. Click the Adapter tab. 7. Make sure that the correct device driver name is shown in the adapter information window. ThinkPad T460p User Guide...
  • Page 115 Note: The device driver name depends on the video chip that has been installed on your computer. 8. Click OK. If the information is incorrect, reinstall the device driver. – Check the monitor type and, if necessary, update the driver by doing the following: 1.
  • Page 116 – For Windows 10: do the following: a. Click Display settings b. Show the displayed window in full screen, and then click Advanced display settings. c. Click Color calibration. Then follow the instructions on the screen to change the color settings. ThinkPad T460p User Guide...
  • Page 117 • Problem: If you use the Extend desktop function, you cannot set a higher resolution or higher refresh rate on the secondary display. Solution: Change the resolution and the color depth to lower settings for the primary display. Refer to the solution to the above problem. •...

  • Page 118: Fingerprint Reader Problems

    For tips on how to maintain the fingerprint reader, refer to “Using the fingerprint reader” on page 57. Battery and power problems This topic contains instructions on troubleshooting battery and power problems. Battery problems • Problem: The battery cannot be fully charged in the standard charge time when the computer is powered off. ThinkPad T460p User Guide...
  • Page 119 Solution: The battery might be over-discharged. Do the following: 1. Turn off the computer. 2. Connect the ac power adapter to the computer and let it charge. If a quick charger is available, use it to charge the over-discharged battery. If the battery cannot be fully charged in 24 hours, use a new battery.
  • Page 120 If you receive an error message while the operating system is loading the desktop configuration after the POST is completed, check the following items: 1. Go to the Lenovo Support Web site at http://www.lenovo.com/support and search for the error message. 2. Go to the Microsoft Knowledge Base homepage at http://support.microsoft.com/ and search for the error message.

  • Page 121: Problems With Drives And Other Storage Devices

    – The operating temperature is within the acceptable range. Refer to “Operating environment” on page If the battery is charged and the temperature is within range, have the computer serviced. • Problem: A critical low-battery error occurs, and the computer immediately turns off. Solution: The battery power is getting low.
  • Page 122 Make sure that the disc is loaded on the center pivot of the drive with the label side up. (You should hear a click.) Make sure that the disc is in one of the following formats: – Music CD – CD-ROM or CD-ROM XA – Multisession photo CD ThinkPad T460p User Guide...

  • Page 123: A Software Problem

    – Video CD – DVD-ROM (DVD-video) • Problem: The computer cannot play a CD, or the sound quality is not good. Solution: Ensure that the disc meets the standards for your country. Usually, a disc that meets the local standards is marked with a CD logo on the label. If you use a disc that does not meet these standards, we cannot guarantee that it will play, or that, if it does play, the sound quality will be good.
  • Page 124 ThinkPad T460p User Guide...

  • Page 125: Chapter 9. Recovery Overview

    • “Recovery overview for the Windows 7 operating system” on page 109 • “Recovery overview for the Windows 10 operating system” on page 114 Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system. Notes: •...

  • Page 126: Performing Backup And Recovery Operations

    This section provides instructions on how to perform a backup operation using the Rescue and Recovery program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 127: Using The Rescue And Recovery Workspace

    This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 128: Creating And Using A Rescue Medium

    Creating a rescue medium This section provides instructions on how to create a rescue medium. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 129: Reinstalling Preinstalled Programs And Device Drivers

    2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu window opens, release the F12 key. 3. In the Boot Menu window, select the desired optical drive as the first boot device. Then, insert the rescue disc into the optical drive and press Enter.

  • Page 130: Solving Recovery Problems

    Attention: If you need updated device drivers for your computer, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are current” on page 84.

  • Page 131: Recovering Your Operating System If Windows 10 Fails To Start

    To use advanced startup options, do the following: Note: The GUI items of the operating system might change without notice. 1. Open the Start menu and then click Settings. If Settings is not displayed, click All apps to display all programs, and then click Settings ➙...
  • Page 132 4. Select a preferred keyboard layout. 5. Click Troubleshoot to display the optional recovery solutions. 6. Select a corresponding recovery solution according to your situation. Then follow the instructions on the screen to complete the process. ThinkPad T460p User Guide...

  • Page 133: Chapter 10. Replacing Devices

    If your computer supports wireless WAN connections, your computer might require a SIM card to establish wireless WAN connections. Depending on the country or region of delivery, a SIM card might be installed in your computer or shipped with your computer. If not, you might need to purchase a SIM card. © Copyright Lenovo 2016...

  • Page 134: Replacing The Battery

    Note: If an unauthorized battery is installed, the following message will be displayed: “The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system.”...
  • Page 135 • Do not drop, crush, or puncture the battery, or make it subject to strong forces. Battery abuse or mishandling can cause the battery to overheat, which can cause gasses or flame to “vent” from the battery or coin-cell battery. To replace the battery, do the following: 1.

  • Page 136: Replacing The Bottom Cover

    To replace the bottom cover, do the following: 1. Turn off the computer. Then disconnect the ac power adapter and all cables from the computer. 2. Remove the battery. See “Replacing the battery” on page 118. ThinkPad T460p User Guide...
  • Page 137 3. Remove the rubber caps. 4. Loosen the screws that secure the bottom cover , and then remove the bottom cover Chapter 10 Replacing devices...

  • Page 138: Replacing The Coin-Cell Battery

    1. Turn off the computer. Then disconnect the ac power adapter and all cables from the computer. 2. Close the computer display and turn the computer over. 3. Remove the battery. See “Replacing the battery” on page 118. 4. Remove the bottom cover. See “Replacing the bottom cover” on page 120. ThinkPad T460p User Guide...

  • Page 139: Replacing The Keyboard

    5. Detach the connector , and then remove the coin-cell battery 6. Install the new coin-cell battery , and then attach the connector 7. Reinstall the bottom cover. See “Replacing the bottom cover” on page 120. 8. Reinstall the battery. See “Replacing the battery” on page 118. 9.
  • Page 140 3. Remove the battery. See “Replacing the battery” on page 118. 4. Remove the rubber caps. 5. Find the keyboard multi-tool in the shipping package of the new keyboard. The following illustration shows a keyboard multi-tool. ThinkPad T460p User Guide...
  • Page 141 6. To reveal the screw heads beneath the keyboard frame, use the flat end of the multi-tool in the shipping package of the new keyboard to slide the keyboard forward by 2.5 mm (0.1 inch). 7. Use the cross end of the multi-tool to loosen the screws. Chapter 10 Replacing devices...
  • Page 142 Then turn over the keyboard as shown by arrow 9. Put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. To install the new keyboard, do the following: ThinkPad T460p User Guide...
  • Page 143 1. Attach the connectors, and then turn over the keyboard. 2. Insert the keyboard into the keyboard bezel as shown. Ensure that the front edge of the keyboard (the edge that is close to the display) is under the frame of the keyboard bezel. Chapter 10 Replacing devices...
  • Page 144 3. Ensure that the screw heads are exposed completely. Otherwise, reveal the screw heads by sliding the keyboard frame forward with the flat end of the multi-tool. 4. Tighten the screws with the cross end of the multi-tool to secure the keyboard in place. ThinkPad T460p User Guide...
  • Page 145 5. Slide the keyboard frame backward by 2.5 mm (0.1 inch) with the flat end of the multi-tool to hide the latches of the keyboard frame under the keyboard bezel. Note: Do not press and hold the keys while sliding the keyboard frame, otherwise the keyboard frame cannot be moved.

  • Page 146: Replacing The Internal Storage Drive

    1. Turn off the computer. Then disconnect the ac power adapter and all cables from the computer. 2. Close the computer display and turn the computer over. 3. Remove the battery. See “Replacing the battery” on page 118. 4. Remove the bottom cover. See “Replacing the bottom cover” on page 120. ThinkPad T460p User Guide...
  • Page 147 5. Remove the screw that secures the storage drive. 6. Remove the storage drive. Chapter 10 Replacing devices...

  • Page 148: Replacing A Wireless Wan Card

    Attention: Before you start installing a wireless WAN card, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. Static electricity could damage the card. To replace the wireless WAN card, do the following: ThinkPad T460p User Guide...
  • Page 149 1. Turn off the computer. Then disconnect the ac power adapter and all cables from the computer. 2. Close the computer display and turn the computer over. 3. Remove the battery. See “Replacing the battery” on page 118. 4. Remove the bottom cover. See “Replacing the bottom cover” on page 120. 5.

  • Page 150: Replacing A Memory Module

    Attention: Before you start installing a memory module, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. Static electricity could damage the memory module. ThinkPad T460p User Guide...
  • Page 151 To replace a memory module, do the following: 1. Turn off the computer. Then disconnect the ac power adapter and all cables from the computer. 2. Close the computer display and turn it over. 3. Remove the battery. See “Replacing the battery” on page 118. 4.
  • Page 152 8. Reinstall the bottom cover. See “Replacing the bottom cover” on page 120. 9. Reinstall the battery. See “Replacing the battery” on page 118. 10. Turn the computer over again. Connect the ac power adapter and all cables. ThinkPad T460p User Guide...

  • Page 153: Chapter 11. Getting Support

    Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

  • Page 154: Using Diagnostic Programs

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 155: Purchasing Additional Services

    • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see “Warranty information” in the Safety, Warranty, and Setup Guide that comes with your computer.
  • Page 156 ThinkPad T460p User Guide...

  • Page 157: Appendix A. Supplemental Information On The Ubuntu Operating System

    The LLW also is preinstalled on the computer. To access the LLW, go to the following directory: /usr/share/doc/lenovo-doc If you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office or reseller to obtain a printed version of the LLW.
  • Page 158 The following list provides information about components and features that are not supported on the Ubuntu operating system by Lenovo: • Accelerometer • Fingerprint reader • HDMI 5.1 channel • Integrated wireless Wide Area Network (WAN) ThinkPad T460p User Guide...
  • Page 159 • Surround audio • Modems • Smart-card reader • Docking station connector • Secure Digital eXtended-Capacity (SDXC) Appendix A. Supplemental information on the Ubuntu operating system...
  • Page 160 ThinkPad T460p User Guide...

  • Page 161: Appendix B. Regulatory Information

    Appendix B. Regulatory information The latest compliance information is available at http://www.lenovo.com/compliance. Location of the UltraConnect wireless antennas ThinkPad notebook computers feature an integrated UltraConnect™ wireless antenna system built into the display for optimal reception, enabling wireless communication wherever you are.

  • Page 162: Wireless-Radio Compliance Information

    This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.

  • Page 163: Locating Wireless Regulatory Notices

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 164: Industry Canada Class B Emission Compliance Statement

    This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.

  • Page 165: Korea Class B Compliance Statement

    Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

  • Page 166: Brazil Audio Notice

    Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo. ThinkPad T460p User Guide...

  • Page 167: Appendix C. Weee And Recycling Statements

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to http://www.lenovo.com/recycling.

  • Page 168: Recycling Information For China

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 169: Recycling Information For Brazil

    A Lenovo possui um canal específico para auxiliá-lo no descarte desses produtos. Caso você possua um produto Lenovo em situação de descarte, ligue para o nosso SAC ou encaminhe um e-mail para: reciclar@lenovo.com, informando o modelo, número de série e cidade, a fim de enviarmos as instruções para o correto descarte do seu produto Lenovo.

  • Page 170: Battery Recycling Information For The United States And Canada

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.

  • Page 171: Appendix D. Restriction Of Hazardous Substances Directive (Rohs)

    The latest environmental information is available at http://www.lenovo.com/ecodeclaration. European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast”...

  • Page 172: China Rohs

    China RoHS ThinkPad T460p User Guide...

  • Page 173: Appendix E. Energy Star Model Information

    Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation. You might find an ENERGY STAR mark affixed on the computer or displayed on the power settings interface. Lenovo computers of the following machine types, if carry an ENERGY STAR mark, have been designed and tested to conform to the ENERGY STAR program requirements for computers.
  • Page 174 The Wake On LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.

  • Page 175: Appendix F. Trademarks

    Appendix F. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Secure Data Disposal ThinkPad ThinkPad logo TrackPoint UltraConnect Intel and Intel SpeedStep are trademarks of Intel Corporation in the U. S. and/or other countries.
  • Page 176 ThinkPad T460p User Guide...

  • Page 177: Appendix G. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 178 This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: http://www.lenovo.com/support...

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