Foscam FI9821W User Manual
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Foscam FI9821W User Manual

Indoor hd pan/tilt wireless ip camera
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Model: FI9821W
Indoor HD Pan/Tilt Wireless IP Camera
Black
White

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Summary of Contents for Foscam FI9821W

  • Page 1 Model: FI9821W Indoor HD Pan/Tilt Wireless IP Camera Black White...

  • Page 2: Table Of Contents

    Table of Contents 1 Overviews ................................2 1.1 Key Features .............................. 3 1.2 Read Before Use ............................3 1.3 Packing Contents ............................4 1.4 Physical Description ........................... 4 1.5 SD Card ..............................6 2 Surveillance Software GUI ..........................7 2.1 Login Window ............................. 7 2.2 Surveillance Window ..........................

  • Page 3: Overviews

    5.3 Specifications ............................67 6 OBTAINING TECHNICAL SUPPORT ......................68 FOSCAM FI9821W is an integrated wireless IP Camera with a color CMOS sensor enabling viewing resolution 1280*720. It combines a high quality digital video camera, with a powerful web server, to bring clear video to your desktop from anywhere on your local network or over the Internet.

  • Page 4: Key Features

     Supports SD Card to 32G  Supports IR-Cut and the filter change automatically  Embedded FOSCAM DDNS(dynamic domain name service) Service  Supports two-way audio / remote viewing & record from anywhere anytime  Multi-level users management with password protection ...

  • Page 5: Packing Contents

    ● IPCAM×1 ● CD×1 ● Wi-Fi Antenna×1 ● Quick Installation Guide ×1 (only available for wireless model) ● DC Power Supply×1 ● Warranty Card×1 ● Mounting bracket×1(option) ● Network Cable×1 Front Panel Figure 1.1 1 Speaker: Built-in speaker 2 LENS: CMOS sensor with fixed focus lens. 3 Infrared LED: 11 IR LEDs 4 Microphone: Built-in microphone 5 WIFI Antenna: Wireless Antenna...
  • Page 6 There are up to three labels located at the bottom of the camera; this is an important feature of original Foscam cameras. If your camera does not have labels as shown in Figure 1.3, it may be a clone. Cloned Foscam cameras can not use original firmware and are not eligible for warranty or technical services.

  • Page 7: Sd Card

    This camera supports SD Card and the max size of SD card must be under 32G. When you plug in the SD card during the camera work process, please unplug the power adapter and plug it again, or else the SD Card may be cannot work well. Go to the SettingsDevice Status Device Status page, you can see the SD card status.

  • Page 8: Surveillance Software Gui

    Please refer to the Quick Installation Guide if you install the camera at first time. After finishing quick installation, you can take time to learn the operation of the software. Figure 2.1 Please check the login window above, it was divided to 5 sections from no. 1 to 5. Section1 Enter the User name and password The default administrator username is admin with a blank password, please reset the password...
  • Page 9 Internet, here we recommend sub stream. Note: When the network bandwidth is badly you‟d better select Sub Stream and the video will be more fluency. Section4 Select the language You can select the language you need via click on the language dropdown list to switch. Section5 Login the camera Click Login button and you will see the surveillance windows.

  • Page 10: Surveillance Window

    2.2 Surveillance Window Figure 2.3 Section1 FOSCAM Logo/ LiveVideo / Settings/Playback buttons : FOSCAM LOGO : Path to surveillance window. Click this button and back to the surveillance window : Path to Administrator Control Panel, Click it, and it will lead to Administrator Control Panel and do advanced settings.
  • Page 11 Figure 2.4 Section3 Mode/ Stream / Mirror/ Flip buttons Mode 1) 50HZ ---------Indoor surveillance (Region: Europe, China) 2) 60HZ ---------Indoor surveillance (Region: USA, Canada) Stream The default Stream supports four modes: 0/720P/30fps/2M, 1/VGA/25fps/2M, 2/VGA/ 15fps/ 1M and 3/ VGA/10fps/200 The format of the stream type is Stream type no. / Resolution / Maximum frame rate/ Bit rate 1) Stream type no.
  • Page 12 configuration should combine well with the network bandwidth. When the bandwidth is very narrow, and bit rate is large, that will lead to video can not play well. You can reset the stream type on Settings-> Video-> Settings panel( chapter 3.4.1). After changing, please re-login the camera and you can see the modification.
  • Page 13 The default cruise tracks have two types: Vertical and Horizental. Vertical: The camera will rotate from up to down. Horizental: The camera will rotate from left to right. : Start cruise. : Stop cruise. If you want to define or change the cruise trace, please go to Settings---PTZ---Preset Settings panel.
  • Page 14 preset position, click Cancel. After that, you can move the camera and stop at another place, and set another preset position. You can do all the 16 preset positions with this method. If you want to see one preset position you have set, only select the preset position name from the preset dropdown list, and click go button, the camera will go to the preset position.
  • Page 15 Section9 Play/Stop/ Talk/Audio/ Snap/ Record/ Full screen button 1------Play Click it to play the video of the camera 2------Stop Click it to stop the video of the camera 3------ Talk: Click the button and the icon will become to , then talk to the microphone that connected with PC, people around the camera can here your voice.
  • Page 16 Onscreen Mouse Control Right click the mouse and you can adjust the screen ration, full screen and Zoom up. Figure 2.6 Keep ration: Select it and the camera will adjust the size of live window based on the the computer monitor automatically. Full Screen: Select it and Click it to make full-screen, press ESC and exit full-screen.
  • Page 17 When you select the Full Screen, then click right mouse, there is a Screen PTZ button. Figure 2.8 Click the Screen PTZ button and put the mouse on the screen to indicate the camera move direction you prefer, press the left mouse the camera will move to the corresponding direction.

  • Page 18: Advanced Camera Settings

    Click the button “Settings”, goes to Administrator Control Panel to make advanced camera settings. 3.1 Device Status Device Status contains four columns: Device Information, Device Status, Session Status and Log, it will show you various information about your camera. 3.1.1 Device Information Figure 3.1 Camera Model: The camera model no.

  • Page 19: Device Status

    3.1.2 Device Status On this page you can see device status such as Alarm status/ Record Status ,DDNS status ,WIFI status and so on. Figure 3.2 3.1.3 Session status Session status will display who and which IP is visiting the camera now. Figure 3.3...

  • Page 20: Log

    3.1.4 Log The log record shows who and which IP address accessed or logout the camera and when. Click the page number and go to the corresponding page to see more logs Fill in one page number, click Go button and go to the corresponding page Figure 3.4...

  • Page 21: Basic Settings

    3.2 Basic Settings This section allows you to configure your camera‟s Name, Time, Mail, User account and Multi-Device. 3.2.1 Camera Name Default alias is anonymous. You can define a name for your camera here such as apple. Click Save to save your changes. The alias name cannot contain special characters. Figure 3.5 3.2.2 Camera Time This section allows you to configure the settings of the internal system clocks for your camera.

  • Page 22: Mail Settings

    Click Save button to submit your settings. 3.2.3 Mail Settings If you want the camera to send emails when motion has been detected, here Mail will need to be configured. Figure 3.7 1----- SMTP Server/ Port /Transport Layer Security Enter SMTP server for sender. SMTP port is usually set as 25.
  • Page 23 Test result Figure 3.8 If the test success, you can see the Success behind the Test, at the same time the receivers will receive a test mail. Figure 3.9 If the test fails with one of the following errors after clicking Test, verify that the information you entered is correct and again select Test .

  • Page 24: User Accounts

    4) Incorrect user or password 5) The sender is denied by the server. Maybe the server need to authenticate the user, please check it and try again 6) The receiver is denied by the server. Maybe because of the anti-spam privacy of the server 7) The message is denied by the server.
  • Page 25 Figure 3.11 How to add account ? Select one blank column, then enter the new user name, password and privilege, last click Add to take effect. You can see the new added account on the Account list. Figure 3.12 Figure 3.13 Delete Select the account which you want to delete, then click Delete button to take effect.

  • Page 26: Multi-Camera

    The firmware within the camera can support a maximum of 9 devices monitoring all at the same time. This page you can both add FOSCAM MJPEG and H.264 series cameras to the first camera and view multi-surveillance screen on one window.
  • Page 27 Camera Model: Our Company produces two series cameras: MJPEG and H.264. All MJPEG camera models will be named after FI89xx, and all H.264 camera models will be named after FI98xx. Here will show you which series the camera belongs to. Figure 3.15 Back to Surveillance Windows, and click Four Windows option, you will see four cameras you added.
  • Page 28 Figure 3.17 Add cameras in WAN If you want to view all cameras via the internet(remote computer), you will need to add them using DDNS domain name. Firstly, make sure all of the cameras you added can be accessed through the internet. (Read How to configure DDNS settings in chapter 3.3.3) Login to the first camera using a DDNS domain name and port.
  • Page 29 Figure 3.19 1----- The camera model: FI89s or FI98s. 2----- The 2nd camera‟s name 3----- Fill in the 2nd camera‟s DDNS host not LAN IP NOTE: The FI89s series have the same HTTP Port no. and Media Port no. 4 ---- Enter the 2nd camera‟s user name and password 5---- Click Add button and to take effect NOTE: Here the Host must be entered as the second camera‟s DDNS domain name, not its LAN...
  • Page 30 Figure 3.20 Return to video window. You will see all of the cameras accessible through the internet. When you are away from home, you can use the first camera‟s DDNS domain name and port to view all the cameras via internet. Figure 3.21...

  • Page 31: Network

    This section will allow you to configure your camera‟s IP, PPOE, DDNS, Wireless Settings, UPnP and Port. 3.3.1 IP Configuration If you want to set a static IP for the camera, please go to IP Configuration page. Keep the camera in the same subnet of your router or computer. Figure 3.22 Changing settings here is the same as using the IP Camera Tool.
  • Page 32 Figure 3.23 Figure 3.24 If you don‟t know the DNS server, you can use the same settings as the Default Gateway.

  • Page 33: Pppoe

    PPPoE account. Figure 3.25 3.3.3 DDNS FOSCAM camera has embedded a unique DDNS domain name when producing, and you can directly use the domain name, you can also use the third party domain name. FOSCAM domain name Here take test09.myfoscam.org for example. Go to option of DDNS on the Settings->Network panel, you can see the domain name.
  • Page 34 Third Party Domain Name Settings User can also use third part DDNS, such as www.no-ip.com. ,www. 3322.com Here take www.no-ip.com for example: ① Step 1, Go to the website www.no-ip.com to create a free hostname Firstly: Login on www.no-ip.com and click No-IP Free to register. Click here to register Figure 3.27 Please register an account step by step according to instructions on...
  • Page 35 Figure 3.28 Figure 3.29 Please create the domain name step by step according to instructions on www.no-ip.com Step 2, DO DDNS Service Settings within the Camera Please set DDNS Settings within the camera by hostname, a user name and password you‟ve got from www.no-ip.com...
  • Page 36 Note If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party DDNS and the Foscam Domain Name cannot work at the same time, the last time you configured will take effect. ② Do port forwarding within the router Example: The camera’s LAN IP address is http://192.168.8.102:2000 , Media...
  • Page 37 Figure 3.30 ③ Use domain name to access the camera via internet After the port forwarding is finished, you can use the domain name+ http no. to access the camera via internet. Take hostname ycxgwp.no-ip.info and http no. 2000for example, the accessing link of the camera via internet would be http:// ycxgwp.no-ip.info:2000...

  • Page 38: Wifi

    3.3.4 WiFi Step 1: Choose “Settings” on the top of the camera interface, and go to the “Network” panel on the left side of the screen, then click “Wireless Settings.” Click the Scan button and the camera will detect all wireless networks around the area. It should also display your router in the list (Figure 3.31).
  • Page 39 Enter password your router 1 Click the SSID of your router and the relevant information will be filled in the fields automatically. Figure 3.32 Step 3: Please click on the Save button after all settings have been entered and disconnect the network cable.

  • Page 40: Upnp

    3.3.5 UPnP Figure 3.33 The camera‟s software will be configured for port forwarding. There may be issues with your routers security settings, and sometimes may error. We recommend you configure port forwarding manually on your router (Figure 3.30). 3.3.6 Port This camera supports HTTP Port and Media Port.
  • Page 41 Select which camera you’d like to change the port for, and right click Figure 3.35 Modify the Http Port. Enter the Username and password, click OK. Figure 3.36 Step 2: Enter the username and password of the Administrator (default username is admin with a blank password), and click “OK”...

  • Page 42: Video

    Note: 1 Http port and Media port must be different. 2 If the camera cannot be accessed, please make sure the port forwarding is succeed. 3.4 Video This section allows you to configure Video stream settings, On screen display and Snapshot settings.

  • Page 43: On Screen Display

    Key Frame Interval: The time between last key frame and next key frame. The shorter the duration, the more likely you will get a better video quality, but at the cost of higher network bandwidth consumption. 3.4.2 On Screen Display This page is used to add timestamp and device name on the video.
  • Page 44 The mask area Figure 3.39 Click Back button and return to the OSD page, click Save to take effect. Back to the surveillance window, you can see the mask area as the following picture: Figure 3.40...

  • Page 45: Snap

    3.4.3 Snapshot Settings On this page you can set the snapshot pictures‟ image quality and the storage path. Figure 3.41 Image Quality: Low, Middle and High. The higher the quality, the picture will be clearer. Save To: FTP or SD Card. If you have done FTP and Alarm settings, when alarming, the camera will snap pictures to the FTP automatically.

  • Page 46: Alarm

    3.5 Alarm IP Camera supports Motion Detection Alarm, when the motion has been detected, it will send emails or upload images to FTP. Figure 3.42 To enable motion detection, follow the steps below: Step 01: Enable Motion detection Step 02: Sensitivity---- It supports three modes: Low, Middle and High.
  • Page 47 There are four alarm indicators: A Ring There is an embedded speaker inside the camera, so if you select Ring, when the motion has been detected, the people around the camera will hear beep alarm sound. B Send E-mail If you want to receive alarm emails when motion is detected, you must select Send E-mail and set Mail Settings first.
  • Page 48 Step 05: Set detect area Click set detect area and it pop up a window, then you can draw the detection area. Click Back button after settings. When something moving in the detection area, the camera will alarm. Figure 3.43 Step 06: Alarm Schedule ①...
  • Page 49 Figure 3.44 ② Specify an alarm schedule Click the week day words, the corresponding column will be selected. For example, click TUE, the all column of TUE turns to red, that means during Tuesday whole day, when something moving in the detection area, the camera will alarm. Figure 3.45 ③...

  • Page 50: Record

    3.6 Record This section will allow you to change the record files storage path and the record time. 3.6.1 Storage Location On this page you can change the alarm and manually recording storage path. Figure 3.47 Alarm Recording Location : SD card. When the camera alarmed, it will store the alarm files to the SD card.

  • Page 51: Ptz

    3.7 PTZ This page will allow you to change the pan/tilt speed and do cruise tracks settings. 3.7.1 Pan/Tilt Speed There are five Pt speed types: very fast, fast, normal, slow and very slowly. Select the desired PTZ speed type and click save button . Figure 3.48 3.7.2 Preset Settings This section explains how to add/ delete/ alter one cruise track.
  • Page 52 Figure 3.50 Add: Add one cruise track. Delete: Select one cruise track and delete it. How to do add cruise tracks ? Firstly, Click Add button and enter a descriptive name to identify the cruise track Secondly: On the lower left of the page, you can see all preset points you have added. Select one preset point and click Add button, you can see the preset point has been added to the cruise track on the cruise track page.
  • Page 53 The cruise tracks have added to the “track 1” Figure 3.52 After add the cruise track, back to the surveillance window, click Cruise, her you can see all cruise tracks you have added. There are other buttons between the Preset points and Cruise track, you can use these buttons to adjust the order of preset points or add/delete one preset points in one cruise track,...
  • Page 54 Figure 3.53 Add: Select one preset points and add it to the selected cruise track. Delete: Select one preset points you have added to one cruise track, click delete. Move up/ down: Select one cruise track, adjust the order of preset points in one cruise track.

  • Page 55: Path Settings

    3.8 Path Settings If you want to upload record files and images to your FTP server，you can set FTP Settings. Figure 3.54 Figure 3.55 FTP server: If your FTP server is located on the LAN, you can set as Figure 3.54. If you have an FTP server which you can access on the internet, you can set as Figure 3.55.

  • Page 56: Firewall

    3.9 Firewall This section explains how to control the access permission by checking the client PC‟s IP addresses. It is composed of the following columns: Block access from these IP addresses and Only allow access from these IP addresses.. Figure 3.56 Enable firewall, If you select Only allow access from these IP addresses and fill in 8 IP addresses at most, only those clients whose IP addresses listed in the Only allow access from these IP addresses can access the Network Camera.

  • Page 57: System

    3.10 System In this panel, you can backup/restore your camera settings, upgrade the firmware to the latest version, restore the camera to default settings and reboot the device. 3.10.1 Back up& Restore settings Click Backup to save all the parameters you have set. These parameters will be stored in a bin file for future use.
  • Page 58 Upgrade Firmware by IP Camera Tool Double click the IP Camera Tool shot icon , select the Camera IP that you want to upgrade the firmware. Then select Upgrade Firmware and enter the username and password, choose the firmware file, and upgrade. Figure 3.59 Enter the User name and password...

  • Page 59: Factory Reset

    you upgrade. 3) Upon downloading the firmware check the sizes of the .bin files. They must match the size in the readme.txt file. If not, please download the firmware again until the sizes are the same. Your camera will not function correctly if a corrupt .bin file is used. 4) Normally, only Device WEB UI need to be upgrade, please do not try to upgrade the Device System Firmware.

  • Page 60: Playback

    On this page you can view the record files stored in the SD card. Section 1 Define the Record files time and Type : The storage path of record files : Here supports three types: current day, current month and All records. Another way, select the time on the time&date manually.
  • Page 61 Section 2 Search record files On this panel you can see all record files satisfy the conditions you set. Section 3 Play/Stop/Audio/Full screen buttons Please select one record file before use these buttons. Click this button to play the record files Click this button to stop the record files Open or stop audio Click this button to make full screen, and double click left mouse to exit full screen.

  • Page 62: Appendix

    5.1 Frequently Asked Questions Any questions you would meet, please check Network connections firstly. Check the NOTE: working status revealed by the indicators on the network server, hub, exchange and network card. If abnormal, check the network connections. 5.1.1 How to download and installl the ActiveX for Firefox users For the first time login the camera, it may prompt you to download plugin.
  • Page 63 Figure 5.2 Reboot the Firefox after the plugin installation is successfully completely, then relogin the camera again, you can see the surveillance window NOTE: If you could not view living video after running the ActiveX, only a red cross in the center of the video or just a black screen.
  • Page 64 Go to Extensions page Figure 5.4 Click Add button to install the Plugins. Click Add button to install the plugin Figure 5.5 Reboot the browser and relogin the camera, you will see the surveillance window.
  • Page 65 5.1.3 I have forgotten the administrator password To reset the administrator username and password, press and hold down the RESET BUTTON for 5 seconds. Upon releasing the reset button, wait for 20 seconds, the camera will reboot and the username and password will return to the factory default administrator username and password.
  • Page 66 Enable: Initialize and script ActiveX controls not marked as safe Enable: Run ActiveX controls and plug-ins Figure 5.6 If you allow the ActiveX running, but still could not see living video. Please change another port number to try. Don‟t use port 88. Figure5.7 NOTE: Make sure that your firewall or anti-virus software does not block the camera or ActiveX.

  • Page 67: Default Parameters

    DDNS domain name not the camera‟s LAN IP. (For more details see: How to add cameras in WAN) 5.2 Default Parameters Default network Parameters IP address: obtain dynamically Subnet mask: obtain dynamically Gateway: obtain dynamically DDNS: Embedded FOSCAM domain name Username and password Default admin username: admin with a blank password...

  • Page 68: Specifications

    5.3 Specifications ITEMS FI9821W Image Sensor 1/4"Color CMOS Sensor Image Sensor Display Resolution 1280*720 Pixels Lens f: 2.8mm, F:2.4 Mini. Illumination 0.5Lux Video Image Compression H.264 Resolution 720p（1280*720），VGA（640*480） View H.264 dual streaming Image adjust The brightness, contrast, saturation , is adjustable...

  • Page 69: Obtaining Technical Support

    User‟s Guide has not answered. If you have problem with FOSCAM IP camera, please first contact FOSCAM reseller for solving the problems. If our reseller cannot provide service, please contact our service department: tech@foscam.com...

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