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IR Wireless Touchpanel
Problem Solving
22 • SmarTouch™ IR Wireless Touchpanel: ST-1700CIR
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
ST-1700CIR Troubleshooting
POSSIBLE
TROUBLE
CAUSE(S)
Project cannot be
uploaded to
touchpanel:
1. Screen is black.
Touchpanel is
powered down.
2. Checking
Incorrect COM
port specified.
communications
error.
3. Checking panel
Incorrect Net ID
type error.
setting.
Problem with
cable between
control system
and touchpanel.
Wrong screens
Screens were not
appear on
uploaded.
touchpanel.
Touchpanel does not
No power to the
function.
touchpanel.
Touchpanel is
incorrectly
calibrated.
(Continued on next page)
Crestron ST-1700CIR
CORRECTIVE ACTION
Touch the touchpanel to display a screen.
Verify that the panel has power supplied to it,
either battery or power pack.
Verify upload preferences is set to the COM
port being used to communicate to the
control system.
Verify upload preferences specifies RACK
(not the PANEL) as target of the upload.
Verify that panel Net ID matches the Net ID
specified during upload. Refer to "Select
Interface" in this Operations Guide.
Check the cable for errors or poor
connections.
Upload screens as described in the help files
found in VT Pro-e.
Confirm that battery pack is installed or
external adapter is connected.
1. Enter "calibration mode" through the Setup
Mode:
a. Remove power (battery pack or adapter).
b. Reapply power while holding finger to the
touchscreen for approximately five
seconds
c. When finger is lifted from screen, the MAIN
MENU screen appears
d. Select Touch Screen Calibration to display
the CALIBRATION MENU; select Perform
Calibration to enter "calibration mode."
2. If you cannot manually enter calibration
mode, use the Toolbox System Info | Setup
Mode | Enter Calibration Mode to force the
panel to display the screen.
Operations Guide – DOC. 6469
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