Troubleshooting; Setup Troubleshooting - Kodak VERITE Craft 6 Extended User Manual

Troubleshooting

You can correct most problems by yourself. If you need additional help, the Kodak Solutions Center offers the most up-to-date driver,
manuals, the latest FAQs and troubleshooting tips. Visit our website at

Setup troubleshooting

Incorrect language appears on
the display
(Power) LED is not lit
Software did not install
English
Change the language selection during initial setup
During initial setup and every time you reset the unit to factory default settings, you will be asked
to select a language.
» Refer to "Restore Factory Default" on page 60.
Select a different language after initial setup
In case the wrong language was set during initial setup, you can still change the language settings
of the unit.
» Refer to "Language" on page 56.
Press (Power/Standby)
●
Make sure the unit is on by pressing
Disconnect and reconnect the AC plug
●
1
Press and hold (Power/Standby) longer than 3 seconds to turn the
unit Off (Standby).
2
Disconnect the AC plug from the AC outlet for 30 sec.
3
Reconnect the AC plug to an AC outlet that other electrical devices
have been using or check this outlet with another device.
4
If the (Power) LED is not lit, press
If you encountered problems while installing or if the unit does not appear in the list in the printers
folder or as a unit option when sending a print job, you can try uninstalling and reinstalling the
Software.
Make sure your operating system is supported
The following operating systems are supported:
Microsoft ® Windows ®
OS Version
Windows ® 10 Windows ® Server 2012
Windows ® 8.1 Windows ® Server 2008
Windows ® 8 Windows ® Vista
Windows ® 7
Windows ® Server 2016
Apple Mac OS
OS Version
macOS v10.12
(Sierra)
OS X v10.11
(El Capitan)
Check that your PC meets the minimum system requirements listed on the printer box.
Check the USB connection
●
1
Check the USB cable for any obvious damage. If the cable is damaged, use a new one.
2
Firmly plug the square end of the USB cable into the back of the unit.
3
Firmly plug the rectangular end of the USB cable into the USB port of your PC.
The USB port is marked with the USB symbol.
Disconnect and Reconnect the Power Supply
●
1
Press and hold (Power/Standby) to turn the unit Off (Standby).
2
Disconnect the AC plug from the AC outlet for 30sec.
3
Reconnect the AC plug to the AC outlet.
4
If the (Power) LED is not lit, press
Temporarily disable security programs in Windows
●
1
Close all open programs.
2
Disable any security programs.
3
Double-click the downloaded installer file to extract it.
4
Follow the instructions on the PC screen to install the Software.
5
When the installation is completed, enable the security Software again.
www.kodakverite.com/support
(Power/Standby).
(Power/Standby).
Processor
32-bit (x86) or
64-bit (x64)
Processor
OS X v10.10
Intel ® Core™
(Yosemite)
Processor
OS X v10.9
(Mavericks)
(Power/Standby) to turn the unit On.
71
Browser USB port
Microsoft
Edge (Only
USB 2.0
Windows ® 10),
High Speed or
Internet
Full Speed
Explorer ®
Browser USB port
USB 2.0
High Speed or
Safari
Full Speed
®
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