Troubleshooting - Kodak Apex 7015 User Manual

4

Troubleshooting

Problem
Paper jam; error light is on,
printer does not operate
Prints have vertical streaks
Prints have streaks made up of
small dots
Prints have ink smudges
Print size or aspect ratio is not
what you expected
Backprinting is too light
Insufficient memory errors
occur on your computer after
making a substantial number of
prints
Description or Cause
Paper is jammed in the
printer
Thermal print head is dirty. Clean the thermal print head (see
The platen roller is dirty.
There is ink on the
backprinter platen.
The image file or printing
options need to be adjusted
in your photo printing
software program.
The backprinter ribbon
cartridge needs replacing
or is not loaded properly.
Your computer is low on
RAM and/or disk caching
memory. This occurs when
you rotate, scale, or retouch
high resolution images
(>72 dpi).
Possible Solution
Clear the paper jam (see
page 3-2).
Clean the platen roller (see
Advance the paper (see
smudging is no longer visible.
In your photo printing software program:
• Use the Fit to Page or the Clip options if
available.
• Adjust the image size to match the
paper size.
• Make sure the Portrait/Landscape
setting matches the orientation of the
image.
• For more information, see the help for
your photo printing software program.
NOTE: It is not necessary to adjust the
image resolution (dpi) to match the
printer resolution. The printer drive
automatically scales your image to
match the printer resolution.
Check and if necessary, replace the ribbon
cartridge (see page 1-7).
• Minimize the number of images open at
the same time.
• Delete the contents of the clipboard
frequently.
• Close all programs except the photo
printing software program.
• See the help for your photo printing
software program for tips on memory
optimization.
• See "System Requirements" on page
page 4-3).
page 3-4).
page 2-2) until ink
A-1.
4-1