Sanuvox ASEPT.2X Troubleshooting Manual
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Sanuvox ASEPT.2X Troubleshooting Manual

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ASEPT.2X TROUBLESHOOTING GUIDE
Procedure
#2 1PS-1PCB
WARNING
Before touching any electrical components located in the ASEPT.2X housing, always turn off the unit and
disconnect from the power outlet.
SANUVOX Technologies, Montréal QC, Canada
www.sanuvox.com
November 2016

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  • Page 1 ASEPT.2X TROUBLESHOOTING GUIDE Procedure #2 1PS-1PCB WARNING Before touching any electrical components located in the ASEPT.2X housing, always turn off the unit and disconnect from the power outlet. SANUVOX Technologies, Montréal QC, Canada www.sanuvox.com November 2016...

  • Page 2: Table Of Contents

    Table of Contents ASEPT.2X ELECTRONIC COMPONENTS ......................1 THE UNIT DOESN’T WORK........................5 FAILURE TO START A DISINFECTION CYCLE (The start/stop buttons flash alternately or still red)..14 STARTING A CYCLE, THE LAMPS DON’T LIGHT UP................20 STARTING A CYCLE, THE LAMPS LIGHT UP, THEN TURN OFF AFTER A FEW SECONDS....... 21 THE COOLING FAN DOESN’T WORK.

  • Page 3: Asept.2X Electronic Components

    ASEPT.2X ELECTRONIC COMPONENTS...
  • Page 4 Router Circuit breaker Relays...
  • Page 5 Terminal block Power Supply...
  • Page 6 With an electrician, 1.3 Is the electrical outlet find the problem’s functional? source. Open up the 2 access panels on Contact SANUVOX the unit (LEDs, PLC). 1.6 Are the Start/Stop 1.7 Is the PLC 1.5 Are any components buttons connected...

  • Page 7: The Unit Doesn't Work

    If the appliance doesn’t work, have the wall outlet checked by a qualified electrician. 1.4 Open up the two (2) front panels. The first access panel bares the ASEPT.2X blue decal. The second access panel is the second to the left of the first one.
  • Page 8 Figure 4: Access panel to the unit. 1.4.1 Tools required: One 4 mm Allen key. One PHILIPS #3 screwdriver. Figure 5: Tools required to remove the access panels. 1.4.2 Disconnect the power from the unit then carefully lower the unit on its side to unscrew the panels from the underneath mounting plate.
  • Page 9 Figure 6: The ASEPT.2X unit on its side. 1.4.3 Using the PHILIPS #3 screwdriver, remove and put aside the 4 screws and the 4 washers for the two access panels. Figure 7: Removing the bottom screws. 1.4.4 Using the 4mm Allen key, remove and put aside the top 4 screws and 4 washers for...
  • Page 10 Figure 8: Removing the top screws. 1.4.5 Remove the panels and put back the unit vertically on its wheels. Use the ALLEN key for extra help to remove panels. Plug in the unit and turn ON the power switch. Figure 9: Access panel removal. You now have access to the followings components: Figure 10 : Access to router and PLC.
  • Page 11 Figure 11: Access to circuit breaker, relays and power supply. 1.5 Check inside the unit: are any components lit up? IF YES 1.6 Check if the wiring to the «start/stop» buttons is properly connected to the PLC. 1.6.1 Push/pull on the push buttons wiring to make sure that they are tightly connected. Figure 12: Connections to the start/stop push buttons.
  • Page 12 1.6.2 Push/pull on the wiring to the PLC to make sure that there are no loose connections. Figure 13: Connections to PLC.. 1.7 Check if the PLC is well connected to the power supply. 1.7.1 Check first if the power supply is well connected. Figure 14: Connections to power supply.
  • Page 13 IF NO 1.8 Check for loose or unconnected wires. Secure the connections if you find any. If you are not sure, contact SANUVOX for any supplemental information. 1.9 Check if the circuit breaker is tripped. If it is in the OPEN (green indicator, lowered position), rearm the breaker by pulling the lever...
  • Page 14 1.10 Check power feed. 1.10.1 Using a multi meter or voltmeter: Figure 17: Multi meter for measuring voltage. 1.10.2 Put the two probes on the wiring terminals bringing power to the breaker. You should expect a voltage reading from the multi meter almost the same as the source power (e.g.
  • Page 15 2.21 Connect the towers to each other using an Ethernet cable 2.2 Has the start/stop Contact SANUVOX to light buttons stop verify router flashing? Is the unit configuration. working? Contact SANUVOX 2.3 Are the units working...

  • Page 16: Failure To Start A Disinfection Cycle (The Start/Stop Buttons Flash Alternately Or Still Red)

    Link both towers together using the Ethernet cable. If the «start/stop» buttons stop flashing alternately and are lit, please contact SANUVOX to verify router's configuration. Figure 21: Both towers connected by their internet port. 2.3 Nearby electronic devices may interfere. Move the machine away from potential sources of interference and verify the functionality of the unit again.
  • Page 17 Figure 22: Command prompt on Windows 10. Primary IP address: 192.168.0.100 Secondary IP address: 192.168.0.102 If you don’t detect the routers No request received Figure 23: Request failure; cannot access the router. 2.5.2 Check if the router is connected to the 24V power supply. In the case of a bad connection, the router should emit no light signal.
  • Page 18 (Wiring from the 24V power supply are fed to connectors that redistribute power to the PLC and the router) Figure 25: Router connections. 2.5.3 Check if any electrical wires are loose or disconnected. If this is the case, secure tightly the appropriate connections. If unsure, contact SANUVOX for more information.
  • Page 19 If routers are detected : (Request received) Figure 26: Request success; router is available. 2.6 In the same way, check if the PLCs are functional. 2.6.1 Using a computer, with Wi-Fi or cable connected, open the command window and ping the PLC's IP addresses. Primary IP address: 192.168.0.1 Secondary IP address: 192.168.0.2 If the PLCs are not detected:...
  • Page 20 IF PLCs are detected: 2.6.3 Check if any electrical wires are loose or disconnected. If this is the case, secure tightly the appropriate connections. If uncertain, contact SANUVOX for more information.
  • Page 21 3.5 Is the circuit board well connected to the Secure them tightly power supply wires? Contact SANUVOX (relays, PLC, PCB) 4.7 Is the power Contact SANUVOX 4.6 Open up the two 4.5.1 Swap a defective supply light (power supply).

  • Page 22: Starting A Cycle, The Lamps Don't Light Up

    3.1 Open up the two panels on the unit (step 1.4). 3.2 Check if there are some loose or disconnected wires. If this is the case, secure tightly the appropriate connections. If uncertain, contact SANUVOX for getting the information. 3.3 Check if lamps relays are disconnected.

  • Page 23: Starting A Cycle, The Lamps Light Up, Then Turn Off Aftera Few Seconds

    4. STARTING A CYCLE, THE LAMPS LIGHT UP, THEN TURN OFF AFTER A FEW SECONDS. 4.1 Check if only the odd or the even lamps are starting (4 lamps only). In this case, refer to step 3. 4.2 Make sure there is no one in the room or that the sensors are not constantly activated. The «ADMIN MODE»...
  • Page 24 4.6 Open up the two panels on the unit (step 1.4). 4.7 Check if the power supply light is lit. If it is not contact SANUVOX. 4.8 Check if there are loose or disconnected wires. In that case, please connect them back firmly.

  • Page 25: The Cooling Fan Doesn't Work

    5. THE COOLING FAN DOESN’T WORK. 5.1 Open up the two panels on the unit (step 1.4). 5.2 Check if the power supply cord to the fan is well connected. Figure 35 - Power supply cord to the fan. 5.2.1 The black wire should be connected to the power supply.
  • Page 26 Figure 37 - Fan connection to relay. 5.3 Check if any electrical wires are loose or disconnected. If this is the case, secure tightly the appropriate connections. If uncertain, contact SANUVOX for more information. 5.4 Check if the fan relay is well connected.

  • Page 27: Only The Primary Tower Works, Not The Secondary Tower

    «Primary shows «Primary unit only unit only » » ON (web interface)? Contact SANUVOX. Figure 40: Only the primary tower works – Decision tree. 6. ONLY THE PRIMARY TOWER WORKS, NOT THE SECONDARY TOWER. 6.1 Check if the ADMIN mode shows « Primary unit only » ON (web interface).

  • Page 28: The Lamps Don't Shut Off When Someone Walks In

    7. The lamps don’t shut off when someone walks in. Contact SANUVOX 7.1 Are one or more (reposition the sensors sunken? sensors). 7.2 Check if circuit board Reconnect the is well connected to power wires tightly. supply Contact SANUVOX. Figure 42: Lamps don’t shut off when someone walks in – Decision tree.

  • Page 29: Cannot Access The Web Interface

    8.1 Check if the Ethernet cable between PLC and router is well connected. Figure 45: Ethernet cable between PLC and router. 8.2 Check if any electrical wires are loose or disconnected. If this is the case, secure tightly the appropriate connections. If uncertain, contact SANUVOX for more information.

  • Page 30: Summary Table

    Some wiring maybe loose or Secure tightly the appropriate disconnected connections The« power supply» is defective Contact SANUVOX (replace the power supply) 2. Failure to start a One of the two towers isn’t plugged Both of the towers are to be...
  • Page 31 Electrical wires are disconnected Plug them properly One or more relay is disconnected Connect the relay(s) properly One relay is defective Contact SANUVOX (replace the relay) 5. The cooling fan doesn’t Electrical wires are disconnected Plug them properly work.

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