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Citel TVA-A Integration Manual

12 and 24 port portico tva softswitch
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12 and 24 Port Portico
TVA
TM
TM
Softswitch Integration Guide
Document Number: G-SIP3DS-RUC
Version: AF

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Summary of Contents for Citel TVA-A

  • Page 1 12 and 24 Port Portico Softswitch Integration Guide Document Number: G-SIP3DS-RUC Version: AF...
  • Page 2 Trademark Information Citel, the Citel logo, Portico Telephone VoIP Adapter (TVA), Citel SIP Handset Gateway, and The VoIP Migration Company are trademarks or registered trademarks of Citel or its wholly-owned subsidiaries in the United States and other jurisdictions.
  • Page 3 24 P ORTICO Citel does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunications services or facilities accessed through or connected to it. Citel will not be responsible for any charges that result from such authorized or unauthorized use.
  • Page 4 H-SIP3DY-RUC24 H-SIP3DY-RUC2441 H-SIP3P-RUC24 H-SIP3P-RUC2441 H-SIP3PZ-RUC24 H-SIP3PZ-RUC2441 H-SIP3PY-RUC24 H-SIP3PY-RUC2441 Table 1: Product Part Numbers Citel Technologies, Inc 3131 Elliott Avenue Suite 250 Seattle, Washington 98121 USA support@citel.com www.citel.com +1 877 248 3587 – select the support option Description Portico TVA12D 12 port (digital only)
  • Page 5 24 P ORTICO Part Number H-SIP3A-RUC12 H-SIP3A-RUC1241 H-SIP3A-RUC24 H-SIP3A-RUC2441 H-SIP3AZ-RUC12 H-SIP3AZ-RUC1241 H-SIP3AZ-RUC24 H-SIP3AZ-RUC2441 H-SIP3AY-RUC12 H-SIP3DY-RUC1241 H-SIP3DY-RUC24 H-SIP3AY-RUC2441 Table 1: Product Part Numbers * European Version Document Number: G-SIP3DS-RUC Description Portico TVA12D 12 port (analog only) Portico TVA12D 12 port (analog only)* Portico TVA24D 24 port (analog only) Portico TVA24D 24 port (analog only)* Portico TVA12D 12 port (analog) with FXO port...
  • Page 6 24 P ORTICO OFTSWITCH NTEGRATION UIDE Version: AF Document Number: G-SIP3DS-RUC...

  • Page 7: Table Of Contents

    24 P ORTICO Table of Contents Introduction ..............Purpose of This Document .
  • Page 8 24 P ABLE OF ONTENTS ORTICO OFTSWITCH NTEGRATION UIDE viii Version: AF Document Number: G-SIP3DS-RUC...

  • Page 9: Introduction

    Sylantro Support for additional softswitches is added on an ongoing basis. If your softswitch is not listed above, please contact Citel to see if it is currently supported. This document contains basic instructions, based on examples, for configuring Portico TVA to work with the listed softswitches.

  • Page 10: Other Documentation

    NTRODUCTION OFTSWITCH NTEGRATION UIDE Other Documentation You should read the Portico TVA Installation and Configuration Guide, especially the Installation and Initial Configuration chapters. You should locate the pages in the Phone User Guide containing the default button mappings for the telephones in use at your location and update them to show which have been allocated to the functions described in this document.

  • Page 11: Asterisk

    24 P ORTICO STERISK Conferencing Configuring Portico TVA for End Point Conferencing... 3 Conference Room Method ... 5 If you are using an interface to your Asterisk softswitch, you may need to make changes to comply with the requirements of the interface. For example, you may need to edit custom versions of the files, which are managed by the interface.
  • Page 12 STERISK OFTSWITCH NTEGRATION UIDE Ensure that the Conference URI is left blank (see Submit. Figure 1: End-point Conferencing - Blank Conference URI Click Reset to reset the port. Click Home. Select Configure Handsets. The Configure Handsets page opens. Locate the port you are configuring and click Handsets. The Port # Handset Configuration page opens.

  • Page 13: Conference Room Method

    Administrator (see below). Before editing any configuration file, create a configuration backup file using the maintenance page of the Citel Portico TVA. Maintenance -> Configuration Settings -> Backup Configuration Settings -> Backup. Document the changes you make. Remember that changes may affect the entire telephone system.

  • Page 14: Click To Call

    STERISK OFTSWITCH NTEGRATION UIDE The example below demonstrates how a conference room is configured using the meetme.conf file, where 1234 is the conference room and 6789 is the PIN required to access it. [rooms] ; Usage is conf => confno[,pin] conf =>...
  • Page 15 24 P ORTICO Figure 3: Configure Server for Click To Call Click Submit Changes. Click the red Apply Configuration Changes banner. Test the configuration To test this from your workstation, open a DOS window and type: telnet <address> 5038 Where <address> is either the hostname or IP address of your Trixbox server.
  • Page 16 STERISK OFTSWITCH NTEGRATION UIDE Add the following (see [click-to-call-originate-custom] exten => _X.,1,NoOp("Click to Call Originator") exten => _X.,2,SetVar(_ALERT_INFO=info=alert-autoanswer) exten => _X.,3,Goto(from-internal,${EXTEN},1) click-to-call-target-custom] exten => _X.,1,NoOp("Click to Call Target") exten => _X.,2,Goto(from-internal,${EXTEN},1) Note that “from-internal” syntax may vary, depending on your Asterisk installation. Figure 4: Configure Auto-Answer Click Update.

  • Page 17: Example Asttapi / Outlook Configuration Using Ms Windows

    24 P ORTICO Example AstTapi / Outlook Configuration using MS Windows Download and install the AstTapi driver onto your workstation. The driver is available from: http://sourceforge.net/projects/asttapi/ To configure the AstTapi driver from your PC’s Control Panel. a. Open Control Panel > Phone and Modem Options > Advanced > select Omniis TAPI Driver for Asterisk >...

  • Page 18: Call Logs

    STERISK OFTSWITCH NTEGRATION UIDE Specify the User Channel to use to originate the call (your phone). For example: Local/5303@click-to-call-originate-custom. This phone will be forced off-hook (via auto-answer) by trixbox signalling (via alert-info header) when you wish to initiate a call. Note that the last portion of the User Channel, click-to-call-originate- custom, is one of the custom contexts described in on page 7...

  • Page 19: Call Pickup

    24 P ORTICO Note that hints may be applied to resources other than just extensions, though the resources that one can apply hints to depends on the exact version and patch level of the Asterisk software. The following is an example of a hint applied to the parking lot, using the device state patch associated with defect 5779 on http://bugs.digium.com.
  • Page 20 STERISK OFTSWITCH NTEGRATION UIDE Version: AF Document Number: G-SIP3DS-RUC ORTICO...

  • Page 21: Broadsoft

    24 P ORTICO ROADSOFT Conferencing End Point Conference Method...13 Conference Room Method ...13 Please see the documentation provided with your BroadSoft softswitch for full configuration instructions. Conferencing Conference calls can be made using functionality provided by Portico TVA (end-point conferencing), without the need for additional configuration. Making conference calls locally in this way reduces network traffic and is the default recommended method.

  • Page 22: Portico Tva Configuration

    ROADSOFT OFTSWITCH NTEGRATION UIDE Figure 6: Allocating the User ID of extension 6001 Portico TVA Configuration The extension must be allocated to a phone on Portico TVA. In the example in , the phone is connected to Port 1, Line 1. Figure 7 The Conference URI is constructed as follows: sip:conf=#@<BroadSoft Conference Server IP address>;x-...
  • Page 23 24 P ORTICO Alternatively, you could use the fully qualified domain name of the machine instead of the IP address. Figure 7: Entering information as part of the line configuration Document Number: G-SIP3DS-RUC OFTSWITCH Version: AF ROADSOFT NTEGRATION UIDE...

  • Page 24: Shared Call Appearances

    ROADSOFT OFTSWITCH NTEGRATION UIDE The line (in this example, Line 1) must also appear on at least two telephone handset button mappings, as shown in Figure 8: Allocating the line to two button mappings Shared Call Appearances The BroadSoft softswitch uses shared call appearances (SCA) to allow more than one phone to ring when a particular extension is called.

  • Page 25: Portico Tva Configuration

    24 P ORTICO Go to Group -> Users -> Search for required user -> Click on required user -> Call Control –> Shared Call Appearance for the phone you are configuring. Create the call appearances you plan to use, by adding a new entry for each phone.
  • Page 26 ROADSOFT OFTSWITCH NTEGRATION UIDE Figure 9: Shared Line Configuration For each phone, ensure the Line you set up (in step 2) appears on at least one phone button with an indicator. Version: AF Document Number: G-SIP3DS-RUC ORTICO...

  • Page 27: Click To Call

    24 P ORTICO Figure 10: Handset Configuration Click to Call This feature allows business applications to initiate phone calls from phones attached to Portico TVA. The user does not need to pick up their phone, applications such as Outlook and Act can dial contacts directly from the application.
  • Page 28 ROADSOFT OFTSWITCH NTEGRATION UIDE Version: AF Document Number: G-SIP3DS-RUC ORTICO...

  • Page 29: Sylantro

    24 P ORTICO YLANTRO Please see the documentation provided with your Sylantro softswitch for full configuration instructions. Conferencing Conference calls can be made using functionality provided by Portico TVA (end-point conferencing), without the need for additional configuration. Making conference calls locally in this way reduces network traffic and is the default recommended method.

  • Page 30: Portico Tva Configuration

    UIDE Figure 11: Allocating a SIP User ID to extension 7001 Portico TVA Configuration The SIP address needs to be entered in to the Citel line configuration page, as shown in Figure 12 The Conference URI is constructed as follows: sip:conf=#@<BroadSoft Conference Server IP address>;x-...
  • Page 31 24 P ORTICO Figure 12: Information for conferencing entered into the Citel configuration page The line (in this example, Line 1) must also appear on at least two telephone handset button mappings, as shown in Document Number: G-SIP3DS-RUC OFTSWITCH Figure 13...

  • Page 32: Bridged Line Appearances

    YLANTRO OFTSWITCH NTEGRATION UIDE Figure 13: Allocating the line to two button mappings Alternatively you can select the Monitoring Line option in the Line Configuration screen in Portico TVA, for each phone you are including in the bridged group, but which you don’t want to hear ringing.

  • Page 33: Sylantro Configuration

    24 P ORTICO Sylantro Configuration For the phone to be bridged -- Use the Management Portal to enable SIP Forking in the Class of Service template. a. Click on the name of the phone to which you are creating the bridge. This would be PhoneA in our example.
  • Page 34 YLANTRO OFTSWITCH NTEGRATION UIDE a. Click the name of the phone to which you are creating the bridge. b. Click the Phone tab. c. Click Bridged Line Authorization. d. Select the Visual Alert Only box for each phone you are including in the bridged group, but which you don’t want to hear ringing.

  • Page 35: Portico Tva Configuration

    24 P ORTICO Portico TVA Configuration For each phone (PhoneB and PhoneC in our example) that will be able to answer the bridged extension, you must set one of its available lines to the SIP AOR of the bridged extension. The example in has line 2 set to ext.

  • Page 36: Click To Call

    YLANTRO OFTSWITCH NTEGRATION UIDE Type the phone’s line 1 Password, which must be the same as the one used in the Sylantro SIP password authorization for line 1. c. Click on Submit to save the settings. d. Click on Reset to apply the saved settings. For each phone, go to Handset and ensure the Line you set up (in step 2) appears on at least one phone button with an indicator.

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