Citel EXTender 3000 Code Manual

EXTender 3000u Error Codes
To view these errors:
1. Access the Go Online?
2. Press 3 (NEXT) until
3. Press 3 (NEXT) until you see
4. Scroll through and write down the number of times each error has occurred. Eg. 104A:1288
5. These errors will point out if problem is with the Office or Remote telco circuit or with hardware
ERROR
CODE
101A Number of received ISDN Voice
packets that contained a CRC
error.
102A Number of received ISDN TCM
Signaling packets that contained
a CRC error.
103A Number of received ISDN User
Data packets that contained a
CRC error.
104A Number of received ISDN
Packets that contained an Invalid
V42 Address.
105A
Number of rejected MCK or
phone signaling packets received
because they were out of
sequence.
106B
Number of times MCK or phone
signaling packet re-transmissions
exceeded maximum (Causes
Digital Port Data to be lost).
107B
Number of times MCK or phone
signaling channel had to be re-
synchronized.
070707
Menu
Diagnostics Menu?
View RMT Stats
DESCRIPTION
Page 1 of 3
Press 2 (OK)
or View Office (SWT) Stats,
EXPLANATION
Occurs on old ISDN only.
Occurs on old ISDN only.
Occurs on old ISDN only.
Received HDLC packet that was not
ADPCM, Signaling or User Data. Should
not occur on current code. Would need
further investigation by MCK.
Far end rejected signaling packet. Might
occur often.
significant functional problem.
A packet of signaling data was sent with
no acknowledgement. After 5 tries this
error is incremented.
There was a request to re-synchronize
signaling channel from far end because
there was
Excessive errors
problem with data delivery in the ISDN
network.
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Press 2 (OK)
Should not cause
no acknowledgement.
would indicate
a
a