Page 1 EXTender 1100A Switch and Remote Module System Administrator’s Guide Document Number: M-1100A-MUC Version: Rev AG...
Page 2 Citel Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunications services or facilities accessed through or connected to it.
Page 3 Suite 250 Seattle, WA 98121 support@citel.com Email www.citel.com +1 877 248 3587 – select the support option Telephone Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved Citel Technologies 4 Wheatcroft Business Park Landmere Lane Edwalton Nottinghamshire NG12 4DG...
Page 4 E-1100A-RUC41 Table 1: Product Part Numbers Terms and Conventions 1. The EXTender 1100A Switch Module is a single-user communications device and is referred to as the Switch. 2. The EXTender 1100A Remote Module is a single-user communications device and is referred to as the Remote.
Page 5 9. The AC/DC adaptor must only be used in an easily accessible outlet. 10. Do not open the Switch Module or Remote Module. There are no user-serviceable parts inside. Only an authorized technician should open the unit for required maintenance or upgrading purposes.
Page 6: Table Of Contents
Essential Configuration - Quick Reference ... 34 Document Number: M-1100A-MUC ... 13 ODULE AND EMOTE ODULE WITCH ODULE AND EMOTE WITCH ODULE AND EMOTE ODULE Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved ... 15 ... 18 ODULE ... 31...
Page 7 Trouble Shooting Procedures... 72 System Status LEDs... 72 Port Status LED ... 72 Document Number: M-1100A-MUC ISCONNECTING THE ETWEEN THE ... 64 ONSOLE ARAMETERS ... 69 Version: Rev AG ... 63 EMOTE AND ATEWAY © Copyright 2008 Citel plc All Rights Reserved...
Page 8 Remote Module Phone System Messages ... 78 ONNECTING TO Connecting an 1100A Remote Module to a PBXgateway II Switch Module ... 79 Connecting an 1100A Remote Module to an 1000 Switch (Office) Module ... 79 Connecting an 1000 Remote Module to an 1100A Switch Module ... 79 Using Passwords with 1000 units ...
Page 10: Verview
What does it do? Citel Technologies EXTender products allow workers at branch offices or home offices to interact with the corporate PBX as if they were on-site. A simple analog phone line, along with the Switch and Remote Modules, will deliver the voice path and telephony features over the PSTN network to the corporate head office.
Page 11: Compatible Products
Avaya (refer to Table 11: Supported Telephones – Definity and Magix) Nortel Meridian (refer to Table 12: Supported Telephones – Nortel Meridian) Nortel Norstar (refer to Table 13: Supported Telephones – Nortel Norstar) Document Number: M-1100A-MUC Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 12: What's In The Box
EXTender 1100A Remote Module Quick Installation Guide EXTender 1100A Switch Module Quick Reference Guide EXTender 1100A Remote Module Quick Reference Guide Information on training can be obtained from Document Number: M-1100A-MUC training@citel.com Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 13: Planning And Prerequisites
Use good wiring practices. Do not run wires over fluorescent lights, computers, air conditioners, etc., as this can introduce noise. d) The distance between the Switch Module and the PBX it is to be connected to should not exceed 500 feet (150 meters) e) Ensure that the power supply is within 5 feet (1.5 meters) of the Switch Module...
Page 14: You Need To Know
8. Any special needs or specific user requirements You Need to Have 1. All of the items provided in the box with the Switch Module and Remote Module (see What’s in the box? on page 11) 2. A copy of the latest software version available for the Switch Module and Remote Module (if performing a software upgrade) 3.
Page 15: Installing The Switch Module And Remote Module
Figure 2: Installation Diagram Document Number: M-1100A-MUC WITCH ODULE PSTN EXTender 1100A EXTender 1100A (Remote Module) (Switch Module) Digital Version: Rev AG ODULE AND Analog Line (optional ) PBX / KTS / KSU © Copyright 2008 Citel plc All Rights Reserved...
Page 16: Physical Installation
PC communications (COM) port. 3. Prepare to connect the supplied RJ-45 to RJ-11 cable between Port on the rear of the Switch Module and a port on the PBX. Do NOT connect to the PBX until the Setup Wizard has been run.
Page 17: Removal
Telco port 3. Disconnect the RJ-45 from the LAN port 4. Disconnect the RJ-45 to RJ-11 cable between Port and a port on the PBX (Switch Module) 5. Disconnect the RJ-45 to RJ-11 cable between the Phone port and a supported digital set (Remote Module) 6.
Page 18: Connecting To The Switch Module And Remote Module
HyperTerminal. You may use a different terminal application if you are familiar with its use. Only use the commands listed and described in this document unless otherwise instructed by Citel Technologies. Incorrect command use may prevent use of the Switch Module and Remote Module. 1. Start a HyperTerminal session.
Page 19 Using your mouse, click, hold and drag the corner of the screen until you can see the # border, then release your mouse button. The Welcome Screen for the Remote Module is the same except it will display “Citel Technologies, EXTender 1100A Remote Module”...
Page 20: Hints For Making A Successful Connection
3. Connect using a different COM port on your computer. 4. Reboot your computer and then restart HyperTerminal. 5. The Switch Module and Remote Module Management Console password is not set by default. 6. It’s strongly recommended that a password be set for security reasons. See Changing Passwords for instructions.
Page 21: Using The Management Console
EXTender 1100A Using the Management Console The Welcome screen is displayed automatically when you connect to the Switch Module and Remote Module using a serial cable. You must make sure that your terminal window is sized so that you can see the border of # symbols around the contents.
Page 22: Command Keys
You will also be asked to confirm that you want to save changes if you select the Save option. You may need to reboot the Switch Module or Remote Module for your changes to take effect depending on the menu item programmed.
Page 23: Telnet Connection
IP address of 10.0.0.11 and a subnet mask of 255.0.0.0. 2. Connect the Switch Module or Remote Module directly to the PC via a crossover LAN cable, or indirectly through a hub using LAN cables.
Page 24: Management Browser
Management Browser Connecting to the Management Browser The Switch Module and Remote Module can also be configured using a web based interface when running Windows Internet Explorer 5.x or later. Prior to configuring through the Management Browser, a valid IP address must first be assigned to the units and the Web server must also be enabled.
Page 25: Configuring The Management Browser Parameters
The timeout can be set for 30 minutes, 1, 2 or 3 hours or Never (not recommended). 2. Enabling the Web Refresh LED – The graphical representation of the Switch Module and Remote Module will update the Port Status LED (see below) every 10 seconds.
Page 26: Using The Management Browser
EXTender 1100A Using the Management Browser To access the Switch Module or Remote Module through the Management Browser open a Microsoft Internet Explorer session and enter the unit’s IP address in the Address field of the web browser. The Management Browser Welcome Screen is presented (see below).
Page 27: Remote Module Telephone Management Interface
= 2 (middle soft key) on the telephone keypad: = 3 (right most soft key) on the telephone keypad: Nxt/Next Document Number: M-1100A-MUC Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved Previous Screen Accept changes/enter menu Next Screen...
Page 28: Remote Module Offline Phone Menu Map
Switch and Remote Module System Administrator’s Guide EXTender 1100A Remote Module Offline Phone Menu Map Figure 10: Offline Phone Menu Map - page 1 Document Number: M-1100A-MUC Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 29 Press 1 to go back (1:Prv) Press 2 to select (2:Ok) Press 3 to go forward (3:Nxt): Enable / Disable Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved Admin Password 1:Prv 2:Ok Press 1 to go back...
Page 30: Saving Configuration Changes
Flash memory. Press No key and the changes you made will be discarded and the previous configuration will remain. Figure 12: Saving Phone Menu Changes Document Number: M-1100A-MUC Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 31: Configuring The Switch Module And Remote Module
Initial configuration Do NOT connect the Switch Module to the PBX or connect the digital telephone to the Remote Module until the Setup Wizard has been run. An improperly configured Switch Module can cause damage to the PBX line card and an improperly configured Remote Module can cause damage to the digital telephone set.
Page 32: Rebooting The Switch Module Or Remote Module
You will then be prompted again with another menu. “OK to Restart?” If you again press Ok the Remote Module will display “Restarting…” and then reboot. Pressing No will abort the Restart process. Document Number: M-1100A-MUC Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 33 EXTender 1100A Figure 13 TMI Restart Menus Note: This is a software reboot and will not reset all functionality as would a power cycle (hard reboot). Document Number: M-1100A-MUC Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 34: Essential Configuration - Quick Reference
Essential Configuration – Switch Module section later in this document. 1. Set the Region Code. This is the Country the unit will be operating in. See the Switch Module – Essential Setup Wizard Configuration and Remote Module – Essential Setup Wizard configuration sections for full details.
Page 35: Advanced Configuration - Quick Reference
► Refer to page 44 and page 54 for full details. 3. Setup a Connect Password to provide a secure connection restricting unauthorized access to the Switch Module port from the Remote Module. See the Switch Module Advanced Port Setup and the Remote Module Advanced Port Setup sections for full details Path: Gateway (and Remote) ->Configuration->Port...
Page 36 FTP should always be disabled when not performing a software upgrade or file transfer to and from the units. 12. The DNS parameter allows the System Administrator to find the Switch Module by an assigned name instead of IP address. See the Switch Module Advanced IP Parameters –...
Page 37 Path: Gateway (and Remote) ->Configuration->System ► Refer to page 51 and page 60 for full details. 15. Setup the Remote Module to use the time stamp from the Switch Module for trouble shooting purposes. See the Remote Module Advanced System Parameters – System Settings section for full details.
Page 38: Essential Configuration - Switch Module
“essential” to the proper operation of the Switch Module. Do NOT connect the Switch Module to the PBX or connect the digital telephone to the Remote Module until the Setup Wizard has been run. An improperly configured Switch Module can cause damage to the PBX line card and an improperly configured Remote Module can cause damage to the digital telephone set.
Page 39: Essential Connect Parameters - Modem Settings
Path: Gateway->Configuration->Connect Figure 14: Switch Module – Modem Settings Configuration Screen There is only one essential Modem Setting configuration for the Switch side and that is the Telco type which is the Leased Line setting, using the default setting for remaining Modem Settings should be satisfactory.
Page 40: Essential Configuration - Remote Module
“essential” to the proper operation of the Remote Module. Do NOT connect the Switch Module to the PBX or connect the digital telephone to the Remote Module until the Setup Wizard has been run. An improperly configured Switch Module can cause damage to the PBX line card and an improperly configured Remote Module can cause damage to the digital telephone set.
Page 41: Essential Connect Parameters - Modem Settings
TMI Path: (Remote Only)->Set Config->Modem Menu->Leased Line Figure 15: Switch Module – Modem Settings Configuration Screen There is only one essential Modem Setting configuration for the Switch side and that is the Telco type which is the Leased Line setting, using the default setting for remaining Modem Settings should be satisfactory.
Page 42: Essential Connect Parameters - Dial Numbers
EXTender 1100A Figure 16: Remote Module – Connect Configuration Screen Essential Connect Parameters – Dial Numbers The Dial Numbers are used to connect to the Switch Module from the Remote Module over the PSTN via the internal modem. Path: Remote->Configuration->Connect->Dial_Numbers Figure 17: Remote Module –...
Page 43: Recommended Connect Parameters - User Id
User ID. The default ID is 1 (representing the port number). This feature is also typically used when connecting to one of Citel’s multi-user devices such as a PBXgateway. If this remote is connecting to a multi-user device refer to the System Administrator’s Guide of the PBXgateway for more information.
Page 44: Advanced Configuration - Switch Module
User ID. The default ID is 1 (representing the port number) on the Switch Module side. This feature is typically used when connecting to one of Citel’s multi-user devices such as a PBXgateway. If this remote is connecting to a multi-user device refer to the System Administrator’s Guide of the PBXgateway for more information.
Page 45: Advanced Port Setup - Voice Parameters
Figure 20: Switch Module - Port Configuration Screen 5. Setting the Voice Parameters – Voice parameters are used to “fine tune” voice processing. Users will have to disconnect from the Switch Module and reconnect for any changes to these parameters to take affect.
Page 46 Increasing the Jitter Delay parameter reduces audible audio noise and helps prevent this from occurring. If required, it is recommended to begin at 10 ms when adjusting for network jitter. Document Number: M-1100A-MUC Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 47: Advanced Connect Parameters - Modem Settings
Pulse Dialing – An older type of analog line that was used with the rotary dialing phone type. The default is Tone dialing. d) Init String – The Switch and Remote Module initialization string is based on the standard modem AT Command set. Any AT commands can be added to comply with any corporate standards or requirements.
Page 48: Advanced Ip Parameters - Lan Address
Figure 23: Switch Module – LAN Address Configuration Screen 1. Configuring the unit’s IP Address – A valid IP address for the Switch Module must be entered in order for it to operate on the IP network. The IP address should be obtained from the corporate IT Administrator prior to configuring the Switch Module.
Page 49: Advanced Ip Parameters - Telnet And Ftp
Path: Gateway->Configuration->IP->LAN Figure 24: Switch Module – Telnet, Rlogin and FTP Configuration Screen 1. Telnet – The Switch Module can be accessed remotely by use of a standard Telnet session. By default Telnet is enabled. 2. FTP – File Transfer Protocol (FTP) is used primarily during the upgrade process. For security reasons this feature is disabled on default.
Page 50: Advanced Ip Parameters - Dns
The Server IP addresses should be obtained from the corporate IT Administrator prior to configuring the Switch Module. 3. Entering the Domain Name – The domain name (i.e. Citel) is entered in this field to a maximum of 20 characters. The Domain Name should be obtained from the corporate IT Administrator prior to configuring the Switch Module.
Page 51: Advanced System Parameters - System Settings
Path: Gateway->Configuration->System Figure 26: Switch Module – System Name/Connect Speed Configuration Screen 1. Assigning a system Name – The Name field in the Switch Module is used for identification purposes only and appears next to the software revision (see above).
Page 52: Advanced System Parameters - Administrator's Password
Switch and Remote Module System Administrator’s Guide EXTender 1100A Advanced System Parameters – Administrator’s Password An administrator’s password should be set to restrict unauthorized access to the Switch Module. Individual port passwords are not affected. Path: Gateway->Utilities->System->Set Password Figure 27: Switch Module – Administrator’s Password Configuration Screen 1.
Page 53: Advanced Utilities - Time And Date
Gateway Modules) will not remain accurate over long periods of time. The Digital phone time and date is controlled by the PBX and not affected by the Time and Date stored on the Remote and Gateway Module. Document Number: M-1100A-MUC Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 54: Advanced Configuration - Remote Module
Switch Module. The default Switch Module User ID is the port number, 1. This feature is typically used when connecting to one of Citel’s multi-user devices such as a PBXgateway. If this remote is connecting to a multi-user device refer to the System Administrator’s Guide of the PBXgateway for more information.
Page 55: Advanced Connect Parameters - Modem Settings
Pulse Dialing – An older type of analog line that was used with the rotary dialing phone type. The default is Tone dialing. d) Init String – The Switch and Remote Module initialization string is based on the standard modem AT Command set. Any AT commands can be added to comply with any corporate standards or requirements.
Page 56: Advanced Connect Parameters
TMI Path: (Remote Only)->Set Config->Connect Menu->Dialback When Dialback is enabled you must also enter the Remote Number on the Remote Module. This number is passed on initial connection and then dialed by the Switch Module to initiate the connection from the Switch Module side.
Page 57: Advanced Ip Parameters - Lan Address
EXTender 1100A Advanced IP Parameters – LAN Address Prior to the administrator having remote access to the Switch Module and Remote Module the system IP parameters must be configured. The following is a detailed description of the programming areas that would be considered “essential” to the proper operation of the Switch Module and Remote Module.
Page 58: Advanced Ip Parameters - Telnet And Ftp
Path: Remote->Configuration->IP->LAN Figure 33: Remote Module – Telnet, Rlogin and FTP Configuration Screen 1. Telnet – The Switch Module can be accessed remotely by use of a standard Telnet session. By default Telnet is enabled. 2. FTP – File Transfer Protocol (FTP) is used primarily during the upgrade process. For security reasons this feature is disabled on default.
Page 59: Advanced Ip Parameters - Dns
This information should be obtained from the company IT Administrator prior to configuring the unit. 3. Entering the Domain Name – The domain name (i.e. Citel) is entered in this field to a maximum of 20 characters. This information should be obtained from the company IT Administrator prior to configuring the unit.
Page 60: Advanced System Parameters - System Settings
Switch Module and the Remote Module. This is used to compensate for the time difference between cities. For example, if the Switch Module is at a corporate office in Seattle and the Remote Module is at a branch office in New York set this value to +3.
Page 61 An administrator’s password should be set to restrict unauthorized access to the Remote Module. If the administrator password is lost or forgotten please contact a customer representative at 1-877-248-3587 or Document Number: M-1100A-MUC support@citel.com on how to reset the password. Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 62: Advanced System Utilities - Time And Date
Gateway Modules) will not remain accurate over long periods of time. The Digital phone time and date is controlled by the PBX and not affected by the Time and Date stored on the Remote and Gateway Module. Document Number: M-1100A-MUC Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 63: Connecting And Disconnecting The Link Between The Remote And Gateway
5. If you Press 2 a “Discon Sequence” message will be displayed on the LCD and then Remote LCD should return to the “Connect, Press 1” menu. The Remote module is now no longer connected to the Switch module, the Extender Session is disconnected.
Page 64: Other Management Console Parameters
This is a file saved within the flash file system. It contains all the configuration parameters of the Management Console (MC). Changes can be saved without affecting the currently running software image. Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved Gateway (Remote) ->Utilities-...
Page 65 Warning: Problem with unit but still operational Info: Remote session, someone connected Debug: Detailed message Trace: Packet type tracing For example, if the log priority is set to Info, then Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 66 The administrator has the ability to increase the log size if required. Accepted log file sizes are 4096 to 131072. Limits or increases the number of log messages. none Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 67: Using Syslog
Warning, Info, Debug or Trace. 8. Port Priority – Can be left at the default of “Info” or be changed to Fatal, Error, Warning, Info, Debug or Trace. Document Number: M-1100A-MUC YSLOG Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 68: The Log Priority Definitions
Kiwi Syslog Daemon is a freeware Syslog Daemon for Windows. It receives, logs, displays and forwards Syslog messages from hosts such as Citel’s EXTender products, routers, switches, Unix hosts and any other syslog enabled device. However, any third party Syslog application can be used.
Page 69: Troubleshooting
Confirm that the analog phone on the switch side rings, the call can be answered and that there is adequate voice quality. Check that the IP address information (IP Address, Subnet Mask, Default Router) for the Switch Module and Remote Module are valid and set correctly for remote configuration of the Switch and Remote Module.
Page 70: Switch Module Checklist
The “Status” LED on the front of the unit will blink for several seconds as the module is initializing. See the next page for the complete list of LED sequences. Figure 40: Front Panel Document Number: M-1100A-MUC Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 71: Power Up Led Sequence
Switch and Remote Module System Administrator’s Guide EXTender 1100A Power up LED Sequence During power up of the Switch Module and Remote Module the following LED flashing sequences are presented: DRAM Test Self Test ROM Countdown Loading Image Loading Image Successful...
Page 72: Trouble Shooting Procedures
PBX or phones. 2. If the ports are ready, press ‘1’ to connect to the Switch Module. As the telephone is connected the LED will begin to flash slowly. This means that the telephone is enabled but still not in use (on-hook).
Page 73: Resetting The Port
Status LED 1 – Green with ‘off’ Blink Status LED 2 – Green with ‘off’ Blink Status LED 1 – Green Flashing Status LED 2 – Green Flashing Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved LED Status...
Page 74 EXTender 1100A Figure 41: Test Results Window 5. From a PC on the remote network make sure that you can reliably ping the Switch Module. 6. From a PC on the corporate network, make sure you can reliably ping the Remote...
Page 75: Echo Problems
The only way to eliminate that situation is to replace your analog trunks with digital trunk lines. Document Number: M-1100A-MUC Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 76: Status Menus
This screen will list general connection statistics. Certain counts, like Lost Signal, resync, far resync, retries and timeouts can indicate problems with connection. Path: Gateway (Remote) ->Status->Connect->Connect Info Figure 42: Connect Info Status Screen Document Number: M-1100A-MUC Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 77: General Information Screen
This will list all the pertinent system information. The information shown here is used to verify software release, IP information, and system parameters. Path: Gateway (Remote) ->Status->System->General Info Figure 43: General Info Status Screen Document Number: M-1100A-MUC Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 78: Remote Module Phone System Messages
The network device is being used by another device The network device is not ready for use Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved Reset port on Switch Module (or PBXgateway) Wait until port becomes available or reset the port...
Page 79: Connecting To Other Citel Products
EXTender 1100A ONNECTING TO RODUCTS The Switch Module and Remote Module can also connect with other Citel Technologies EXTender products. Some EXTenders offered by Citel are based on the same configuration Management Interface as described in this document. Other single user EXTenders use phone menu or console to exclusively configure unit.
Page 80: Using Passwords With 1000 Units
EXTender 1100A V2.10r5 EXTender 1100A V3.64 EXTender 1000U Extender 1000PLUS V2.10r5 EXTender 1100A V3.64 EXTender 1000U Extender 1000PLUS Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved Software Connect Version Type V3.64 PSTN V3.64 PSTN V2.10r5 PSTN V3.64 PSTN V3.64...
Page 81: File Management And System Upgrades
“Change Configuration file to …..” Enter [Y]es or [N]o. Assuming you type “[Y]es” to change the configuration file, you are prompted to reboot. This change will not take effect without a reboot. All changes made to the Switch Module or Remote Module parameters will be saved to the file you selected.
Page 82: Edit Non-Active Configuration Files
Switch and Remote Module System Administrator’s Guide EXTender 1100A Edit Non-active Configuration Files The Switch Module and Remote Module can be used in different applications requiring different parameters. You may need to set up separate configuration files to accommodate custom parameters for each application.
Page 83: Upgrading The Software
Optimizing the flash file system 2. File Upload 3. File Upgrade The Switch Module and Remote Module units use image files with the “*.mab” extensions. File Management Examining the Flash File System This procedure determines how many image files are on the flash file system.
Page 84: Saving The Active Image File As The Default
If the free space is less than 3,000,000 bytes, you must delete files which are not in used by the system (see Deleting Outdated Files on the next page). Path: Gateway->Utilities->Upgrade->Free Space Figure 46: Free Space Document Number: M-1100A-MUC Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 86: File Upload
Each unit must have Telnet and FTP enabled, and a valid IP address assigned before proceeding. To set up Telnet and FTP see the Switch Module’s section and the Remote Module’s Advanced IP Parameters – LAN Address section within this document.
Page 87: Via Ftp Client
Software section for details. Via FTP Client The Switch Module or Remote Module unit can act as an FTP client to download the image file from an FTP Server. Each unit must have Telnet and FTP enabled and an accessible (pingable) IP address assigned before proceeding.
Page 88 4. When file transfer is complete and the “ftp” prompt is displayed, press ESC to exit the FTP Shell. 5. The unit is now ready to upgrade to the new software image. See the Upgrading the Software section for details. Document Number: M-1100A-MUC Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 89: Via Zmodem Console Upload
8. The unit is now ready to upgrade to the new software image. See the Upgrading the Software section for details. Document Number: M-1100A-MUC Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 90: File Upgrade
4. A warning screen appears, as shown below. Type “[Y]es” to continue the upgrade process. This will use the selected image file and reboot the system. Figure 53: Warning message Document Number: M-1100A-MUC Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 91: Appendix A: Technical Specifications
Silicon Laboratories SI2457 with Global DAA RJ-45 10/100Mpbs Half/Full Duplex Serial RS-232, RJ45 Custom cable supplied by Citel - RJ-45 on the end terminating to the EXTender 4100 and RJ-11 terminating to the telephone. G.729A, G.711, G.726 (ADPCM32 and ADPCM24)
Page 92: Appendix B: Regulatory And Compliance
If so, you will be given advance notice of the change to give you an opportunity to maintain uninterrupted service. Document Number: M-1100A-MUC EGULATORY AND Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 93: The Ringer Equivalence Number (Ren)
Problems, Repair and Warranty Should you experience trouble with this telephone equipment or for repair or warranty information, please contact Citel Technologies, at 1-888-454-5828. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect this equipment from the line network until the problem has been corrected.
Page 94: Notice D'industrie Canada
Switch and Remote Module System Administrator’s Guide EXTender 1100A Repairs to certify equipment should be made by a Citel Technologies, Inc. authorized maintenance facility. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
Page 95: Making Changes Or Modifications
Switch and Remote Module System Administrator’s Guide EXTender 1100A Making Changes or Modifications Any changes and modifications not expressly approved by Citel Technologies, Inc. will void any compliance and regulatory approval, and will void the user’s authority to operate the equipment.
Page 96: Appendix C: Supported Telephones
9410D 9040 TansTalk (Wireless Handset) CallMaster II CallMaster III CallMaster IV CallMaster V EU24 4412D+ 4424D+ 4424LD+ 5. M3901 6. M3902 7. M3903 8. M3904 9. M3905 11. NTMN66 Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 97 Nortel Norstar (BCM4.0, MICS7.1) M7100 M7208 M7308 M7310 M7324 Nortel Norstar – Add-on Modules ATA2 NT8B41 Table 13: Supported Telephones – Nortel Norstar Document Number: M-1100A-MUC M7410 M7410CT T7208 T7316 T7316E NT8B29 Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 98: Appendix D: Glossary Of Terms
Codec refers to "Coder-Decoder," which describes a device or program capable of performing transformations on a data stream or signal. Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved ERMS...
Page 99 A telephone extension is an internal telephone line attached to a PBX or KTS. The Ensemble Transport Interface. The uni-directional transport protocol used for the internal network distibution of DAB (Digital Audio Broadcast) channel broadcasts Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 100 NetWare clients and servers. JavaScript is a script language - a system of programming codes, created by Netscape that can be embedded into the HTML of a web page to add functionality. Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 101 (internal extensions) with each other and provides access (typically by dialing an access number such as 9) to the public telephone network. PABX is the preferred term in Europe. Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 102 To reinitialize the execution of a program by repeating the initial program load (IPL) operation. Citel issues Release Notes for each version of the Switch Module and Remote Module – these notes include information about new features, and also about any known issues.
Page 103 The European Community directive on waste electrical and electronic equipment which, together with the RoHS Directive, became European Law in February 2003, setting collection, recycling and recovery targets for all types of electrical goods. Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...
Page 104 Switch and Remote Module System Administrator’s Guide EXTender 1100A Zmodem Table 14: Glossary of Terms Document Number: M-1100A-MUC The fastest and most popular file transfer protocol, due to its efficiency and crash recovery properties. Version: Rev AG © Copyright 2008 Citel plc All Rights Reserved...

This manual is also suitable for:

Extender 1100a E-1100a-suc E-1100a-ruc E-1100a-suc41 E-1100a-ruc41

Citel EXTender 1100 System Administrator Manual

1 Verview

2 Planning and Prerequisites

3 Installing the Switch Module and Remote Module

4 Connecting to the Switch Module and Remote Module

5 Configuring the Switch Module and Remote Module

6 Connecting and Disconnecting the Link between the Remote and Gateway

7 Other Management Console Parameters

8 Using Syslog

9 Troubleshooting

10 Connecting to Other Citel Products

11 File Management and System Upgrades

Appendix A: Technical Specifications

Appendix B: Regulatory and Compliance

Appendix C: Supported Telephones

Appendix D: Glossary of Terms

Quick Links

Troubleshooting

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