Citel EXTender 1000 Code Manual

EXTender 1000U Error Codes

To view these errors:
1. Access the Go Online?
2. Press 3 (NEXT) until
3. Press 3 (NEXT) until you see
4. Scroll through and write down the number of times each error has occurred. Eg. 104A:1288
5. These errors will point out if problem is with the Office or Remote telco circuit or with hardware
ERROR
CODES
101A
Number of received Analog Voice packets that
contained a CRC error. (135A also
incremented)
102A
Number of received Analog TCM Signaling
packets that contained a CRC error (135A also
incremented)
103A Number of received Analog User Data packets
that contained a CRC error (135A also
incremented)
104A Number of received modem packets that
contained an Invalid V42 Address (135A also
incremented)
105A Number of rejected Extender or phone
signaling packets received because they were
out of sequence
106B Number of times Extender or phone signaling
packet re-transmissions exceeded maximum
(Causes Digital Port Data to be lost).
107B
Number of times Extender or phone signaling
channel had to be re-synchronized.
108B
Number of times Extender or phone signaling
channel had no data for 16 consecutive
seconds.
070707
Menu
Diagnostics Menu?
View RMT Stats
DESCRIPTION
Page 1 of 3
Press 2 (OK)
or View Office (SWT) Stats,
Poor analog line quality.
more bit errors during transmission of the packet
from the far end.
during normal operation.
connection rate to reduce errors.
Same as '101A'.
Same as '101A'.
Received HDLC packet that was not valid voice,
Signaling, or User Data. Should not occur on
the current code. Can also be poor analog line
quality (HDLC packet header had bit error).
Far end rejected the signaling packet.
occur often.
functional problem.
A packet of signaling data was sent with no
acknowledgement. After 5 tries this error is
incremented.
There was a request to re-synchronize the
signaling channel from the far end because there
was no acknowledgement.
would indicate a bad analog line. (high 135A
error count)
Indicates that no data has been received for 16
seconds. Extender always sends a "keep alive"
every 8 seconds, so this error would indicate
data is not getting through the data modem
connection. Possibly a bad analog line.
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Press 2 (OK)
EXPLANATION
There were one or
This count can increment
Consider a lower
Should not cause a significant
Excessive errors
Might