Chapter 4: Troubleshooting; Basic Troubleshooting; Power Issues - Dell Chromebook 3100 Service Manual

Topics:
•

Basic troubleshooting

• CROSH
• CROSH commands
• Chrome commands
• Commonly used CROSH command
• Reset Chromebook
• Recovery Chromebook
Basic troubleshooting
This page contains all the information for Dell Chromebook 3100 basic troubleshooting.
NOTE: Refer to Google Help Center
NOTE: Resetting the Chromebook, also known as Powerwash, can be attempted before
Recovering the Chromebook is the last resort.

Power issues

Table 6. Power issue
Issue
Chromebook would not Power On
for the online troubleshooter.
Power issues
Possible solutions
If the Chromebook will not turn on, follow these steps:
1. Remove all external devices.
a. If the Chromebook starts, reconnect devices one at a
b. If the Chromebook still does not start or exhibits
2. The battery life might be too low. Plug the Chromebook
into the AC adapter and let it charge for at least an hour
and try turning it on again.
3. Depending on the Chromebook you have, you may see a
power indicator light close to the charging port. If you
have let the Chromebook charge and the light is not
coming on, perform a hard reset.
4. Use a different AC adapter with the same power voltage.
5. Remove the AC adapter, and turn on with the battery
power only.
Troubleshooting
Recovering
time while restarting the computer to figure out which
device is causing the problem. You are done.
the same problem, do not reconnect anything, and
continue troubleshooting.
NOTE: When a new Chromebook is used for the first
time, the battery is still in shipping mode. To resolve
this issue, turn off the Chromebook and plug in the AC
adapter and turn on the Chromebook again.
NOTE: You can perform a hard reset by pressing
Refresh + Power.
4
the Chromebook.
Troubleshooting 69