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Error messages
This section presents three error messages. For a complete list of error
messages, search the Online Help on "error".
"Scanner not responding"
Try the following actions. After each action, try to scan again.
•
•
• If none of the above solves the problem, disconnect and
"Unknown device"
1.
2.
3.
4.
"Could not find the scanner"
This error message may be caused by two different problems. for detailed
problem-solving instructions, please visit www.cardscan.com/support.
Technical Support
North
Europe
France
Check the AC power and USB port connections.
→
Choose Edit
Preferences
correct port are chosen.
reconnect the scanner.
Disconnect the scanner from the port.
Restart Windows.
Install the CardScan software.
Connect the scanner again.
America
Tel: 617-492-4200
Fax: 617-492-6659
http://www.cardscan.com/nasupport
Tel: +49 (0) 2203 9113333
Fax: +49 (0) 2203 9113390
http://www.cardscan.com/wwsupport
→
Scan. Make sure the correct scanner and
CardScan Getting Started
Technical Support
12-3
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