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Chapter 12 Troubleshooting and Support
1
12-2
Corex Technologies
Several errors in a scanned contact
Calibrate the scanner and scan the card again. There may have been
mechanical difficulties or the card may have been scanned at an angle. See
also "Cards that are difficult to read".
Card image is skewed
Skewed images may impair accuracy, causing errors in the contacts. For
better results, place the card flush against the right edge of the scanner's tray.
A technique that may work for you is to push the card gently into the scanner
using one or two fingers positioned near the center of the card.
Card jammed in the scanner
→
1.
Choose Edit
Preferences.
→
2.
Click Scan
Setup to display the Scanner Setup dialog.
3.
Click Eject Card to eject the card.
Two or more cards scanned as one
If you scan cards in rapid succession, some may appear as a continuous
image, with distorted text. To prevent this problem, wait for the scanner's light
to go on before inserting the next card.
Scanner's light is blinking continuously
Disconnect and reconnect the USB cable at the scanner port.
Cards that are difficult to read
Processing a card usually takes only a few seconds. It may, however, take up
to half a minute if the card is difficult to read. The usual characteristics of such
cards are these:
•
Dark or speckled paper
•
Text printed in script or stylized typefaces
•
Text in logos or graphics
•
Text printed diagonally
•
Text printed both horizontally and vertically
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