Samsung Galaxy SmartTag User Manual page 531

Appendix
Another Bluetooth device cannot locate your SmartTag
• Ensure that the device you wish to connect with is ready to be scanned or connected to.
• The location of the SmartTag is based on the GPS and Wi-Fi positioning results of the
device connected to the SmartTag, and some errors may occur due to the surrounding
environment or GPS failure. Make sure that the device you want to connect to your
SmartTag is nearby.
• Reset your SmartTag and try again.
If the tips above do not solve the problem, contact a Samsung Service Centre.
You cannot find your SmartTag's current location
GPS signals may be obstructed in some locations, such as indoors. Set the mobile device
connected to the SmartTag to use Wi-Fi or a mobile network to find the current location in
these situations.
A small gap appears around the outside of the SmartTag
• This gap is a necessary manufacturing feature and some minor rocking or vibration of
parts may occur.
• Over time, friction between parts may cause this gap to expand slightly.
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