Samsung Galaxy SmartTag User Manual page 16

Appendix
Troubleshooting
Before contacting a Samsung Service Center, please attempt the following solutions. Some
situations may not apply to your SmartTag.
SmartTag does not turn on
• When the battery is completely discharged, your device will not turn on. Check the
battery before using the SmartTag.
• The battery may not be inserted properly. Insert the battery again.
• After wiping the terminals, try reinserting the battery.
SmartTag freezes or encounters an error
Try the following solutions. If the problem is still not resolved, contact a Samsung Service
Center.
Restarting the SmartTag
If the SmartTag keeps freezing or slowing down, remove the battery and reinsert it.
Forcing restart
If the SmartTag is frozen and unresponsive, you can reset the SmartTag.
First remove the battery by opening the battery cover groove. After pressing and releasing
the button once, insert the battery while pressing the button again and hold it for 5 seconds
until the SmartTag makes a sound.
If the battery has not been properly recognised, the SmartTag will make a sound immediately
after inserting the battery. If this happens, try the above method again.
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