Troubleshooting; Precautions And Safety Information - Huawei ZTE MU500 User Manual

TROUBLESHOOTING

If you have any problems with your connection or modem please consult the manual and check this
section. If the problem still exists contact your service provider or check our website for more details
at ztemobiles.com.au
Issue
The user
interface
doesn't start
after the
modem is
plugged in.
The modem
has no signal.
SIM Card is -
locked
Data
connection
failed.
The modem
cannot
connect to the
internet when
overseas

PRECAUTIONS AND SAFETY INFORMATION

 Some electronic devices are susceptible to electromagnetic interference. The modem is a
transmitting device and may cause interference to sensitive electronic equipment such as audio
systems, vehicle systems and medical equipment. Please consult the manufacturer of the other
device before using the modem.
 Operating of laptop or desktop PCs with the modem may interfere with medical devices like hearing
aids and pacemakers. Please keep the modem more than 20 centimetres away from such medical
devices. Turn the modem off if necessary. Consult a physician or the manufacturer of the medical
device before using the modem near such devices.
 Be aware of regulations when using the modem at places such as oil refineries or chemical factories,
where there are explosive gases or explosive products being processed. Turn off your modem as
instructed.
 Don't touch the antenna area unnecessarily whilst connected. This can affect your modem
performance and reduce the signal quality.
Possible cause Solution
PC configuration is Start the program
manually by going
not correct.
Start > Program Files
(No autorun)
or use the shortcut
on the desktop.
You have no Try moving location
until you get good
network coverage.
reception.
Move the modem to
a higher position or
different orientation.
Network coverage Consider purchasing
a dual external
is low
antenna. The device
uses TS9 connectors.
SIM card requires a Contact your service
provider to obtain
PIN or PUK
the PIN or PUK key.
number.
Check the SIM card is
SIM is not inserted
inserted, is active and
correctly
is a valid SIM.
You have no Try moving location
network coverage. until you get good
reception.
You don't have Consult your service
provider before you
international
go overseas to enable
roaming enabled
roaming.
on your plan.
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