Troubleshooting Printer Hardware - Canon BJC-S630 Quick Start Manual

Problem Possible Cause
Cannot Computer cannot
install the detect a printer
printer driver port
(continued)

Troubleshooting Printer Hardware

Problem Possible Cause
Paper jams Media jammed
in the printer during paper
feed
Printer is not Power cord not
responding securely
connected
Printer is not
turned on, or is
not ready
Printer/computer
incorrectly
connected
Verify that the correct cable (USB or parallel) is connected to both your
printer and your computer, and that the connection is secure.
Verify that the computer is turned on and the POWER lamp is a steady
(non-flashing) green.
If this does not handle the problem, exit the installation procedure,
turn off the printer, restart the computer and reinstall the software
again. The installer will prompt you when to turn the printer back on.
Also see the S630 User's Guide on the Setup Software & User's Guide
CD-ROM for more information.
Gently pull the jammed paper out of the paper output tray or the paper
rest, whichever is easier.
If the paper tears and some is left in the printer, turn the printer off,
open the front cover, and remove the pieces. If you cannot reach or
remove the torn paper, do not attempt to disassemble the printer
yourself. Contact the Customer Care Center.
Reload paper into the paper rest, then press Resume/Cancel on the
printer.
You will need to reprint the page that jammed.
If you turn the printer off, your print job data will be lost. Print the job again.
Use a standard paper size whenever possible to prevent jams.
Verify that the power cord is securely connected to the printer and
plugged into a working outlet.
Verify that the POWER lamp is on and glowing a steady green.
If the light is off, press the POWER button. The green light will flash as
the printer is warming up, then go to a steady (no flash) state when
the printer is ready. If the POWER lamp is flashing green, this indicates
that the printer is warming up or is processing a print job.
If the POWER lamp flashes orange, or green and orange alternately,
see "Handling Error Messages" on page 30.
Reconnect the printer cable to the correct port, with the correct cable.
See the S630 User's Guide on the Setup Software & User's Guide
CD-ROM for more information.
Troubleshooting
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