Customer Care Center - Canon BJC-S630 Quick Start Manual

Troubleshooting
Problem
System error
message
displays

Customer Care Center

Canon offers a full range of customer technical support* options:
•
For e-mail support, the latest driver downloads and answers to frequently
asked questions (www.usa.canon.com)
•
24-hour, 7-day-a-week automated support for troubleshooting issues on
most current products (1-800-423-2366)
•
24-hour, Fax-On-Demand System for product specifications and technical
information (1-800-526-4345)
•
Free technical support Monday–Saturday (excluding holidays) for products
still under warranty** (1-757-413-2848)
•
Technical support 7 days a week (excluding holidays) for products no longer
under warranty, at $9.99 per call (1-757-413-2848)
* Support program specifics are subject to change without notice.
** Refer to the product information starting on page 47 for warranty details.
32
Possible Cause
System error If a system error occurs, printing stops.
occurred
Within Canada, call for technical support 24 hours a day, 7 days a
week (1-800-OK-CANON).
Try This
WINDOWS
A window displays the error message. System errors may
include problems writing to LPT1 or USBPRN, application
errors, or general protection faults. Make sure that the printer
is turned on, the printer and computer are connected
securely, and that the printer port is operating correctly.
MAC OS
The error message contains an error code *XXX, where * is a
letter and XXX is a number, which represents the cause of the
error. Make sure that the printer is turned on, the printer and
computer are connected securely, and that the printer port is
operating correctly.