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3. Before re-installing glass, have qualified service person check the operation of the pilot and cycle the burner
per lighting instructions. Be sure all items in lighting and installation checklists are completed.
Flame Characteristic
Dark, orange flame with
black tips
Short, blue flames
Lifting (ghosting) flames
PROPER PILOT FLAME
APPEARANCE
Flame
Sensor
4. Periodic visual check of pilot flames is required. Pilot flame must overlap flame sensor and burner ignition ports
always. Especially for LP gas applications, always verify visible pilot flame length is at least 1" long.
5. Periodic visual check of the burner flame is required.
WHAT SHOULD I DO IF SOOTING OCCURS?
Issue
Thin black coating (soot) forms
on viewing glass
Sooting is caused by improper installation or air shutter operation. However, some small areas of soot deposits on
log surfaces are deemed acceptable. If you observe large soot areas (larger than 1"x1") on log surfaces or signs
of sooting on the door glass (usually a thin black film on the viewing glass or on the outside of the home around
the vent cap), turned off immediately and the local authorized dealer promptly informed. Authorized dealers will
correct "sooting" problems, but they are not responsible for damage caused by excessive sooting that has not
been immediately brought to their attention.
HOW DO I CHANGE FROM °C TO °F ON MY REMOTE?
To change between °C to °F, follow these steps:
1. Press the ON/OFF button and turn off.
2. Simultaneously, press both the mode button and the thermostat button.
3. Look at the LCD display to verify that your desired indicator (°F or °C) is being displayed. If not, repeat Step 2.
Cause
Air Shutter closed too far
Air Shutter open too far
Gas pressure too high
Air Shutter closed too far
Soot At
Flame Tip
Dark Orange
Flame
No Blue
Flame Center
Troubleshooting Soot
Possible Causes
• Incorrect gas pressure
• Not enough combustion air
• Leaking glass gasket
• Vent obstruction
Open venturi slightly
Close setting slightly
Check manometer settings
Open Air Shutter setting slightly
BURNER FLAME APPEARANCE
Soot Above
Flame Tip
Ports On Pan
Burner Assembly
IMPROPERLY
BURNING FLAME
Have gas supplier check for correct gas inlet pressure
(7" WC nat. gas; 11" WC LP gas). Check the glass
gasket for proper seal. Corners of glass gaskets cannot
be bulging out. If glass gasket along the top edge in
the middle is white in color across entire thickness of
gasket bulb, replace glass gasket.
If sooting continues, open air shutter on burner. If
sooting continues, shut off and call an authorized
service person.
-27-
Solution
No Soot at
Flame Tip
Semi-Transparent
Yellow Flame
Blue Flame
Center
PROPERLY
BURNING FLAME
Corrective Action
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