Supermicro SuperServer 220HE-FTNR User Manual page 7

Hot-Swap Drives ...............................................................................................................89
Hot-unplug .....................................................................................................................89
Hot-plug .........................................................................................................................89
Related Information Links .................................................................................................89
Chapter 7 Troubleshooting and Support
7.1 Information Resources ........................................................................................................90
Website .............................................................................................................................90
Direct Links for the 220HE-FTNR/220HE-FTNRD System ...........................................90
Direct Links for General Support and Information .......................................................90
7.2 Baseboard Management Controller (BMC) .........................................................................91
7.3 Troubleshooting Procedures ..............................................................................................92
No Power ..........................................................................................................................92
No Video ...........................................................................................................................93
System Boot Failure .........................................................................................................93
Memory Errors ..................................................................................................................93
Losing the System's Setup Configuration .........................................................................93
When the System Becomes Unstable ..............................................................................93
7.4 BIOS Error Beep (POST) Codes .......................................................................................95
Additional BIOS POST Codes ..........................................................................................95
7.5 Crash Dump Using BMC .....................................................................................................96
7.6 UEFI BIOS Recovery .........................................................................................................97
Overview ...........................................................................................................................97
Recovering the UEFI BIOS Image ....................................................................................97
Recovering the Main BIOS Block with a USB Device ......................................................97
7.7 CMOS Clear .....................................................................................................................102
7.8 BMC Reset .......................................................................................................................102
7.9 Where to Get Replacement Components ........................................................................103
7.10 Reporting an Issue ..........................................................................................................103
Technical Support Procedures ........................................................................................103
Returning Merchandise for Service .................................................................................103
Vendor Support Filing System ........................................................................................104
7.11 Feedback ..........................................................................................................................104
7.12 Contacting Supermicro ....................................................................................................105
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